Reviews
Write a reviewCar repair
Everything was done with great time management. I am a very happy customer!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent Customer Service
We have purchased new vehicles from salesman Bob Lindsey for years. He will make sure you get the car you want. He will explain all of the features and if you forget how to work a feature, you can call him or come back in, and Bob will show you again. We always tell everyone to buy from SVG.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best buying experience, best value, best staff...
After the wonderful value and customer care that SVG gave my daughter, I gave SVG a look. Just went in to "kick tires" and see what they were all about. Once Gary and Jeff patiently answer all my questions and gave me an excellent quote and service on a new vehicle, I could not find a reason not to trade and deal with them. Walking in I had no intention to change dealer and brands. Walking out, I am convinced; Superior Value and service is Guaranteed. The SVG Urbana team did everything they could to insure we were satisfied with the best vehicle and price. Thanks again SVG.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience
Great experience and was able to get the price I wanted! I worked with Tami who was great and was very helpful with everything! I would highly recommend
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
2017 CHEVY Spark LT
I had a GREAT experience buying my Spark from SVG Urbana! This was my first new car, and Craig was a big help through the entire experience. I knew what I wanted when I walked in, and what I wanted to pay, and SVG listened. It?s great to have such a wonderful dealership just
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
poor response from sales rep
I have been trying to get accurate information about a vehicle the dealership has listed for sale. After a couple of back and forth emails they still won?t answer my question. I just wanted to see some interior photos of a used car before making the trip to the dealer. They only want me to schedule a test drive. It probably means they have lost my sale.
- Customer service 2.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Used cars
Alex, and everyone there were super nice and very helpful. They worked very hard to get you what you want. Very pleased and would tell people to go there. Thank u all very much!?
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Alex and Jeff are AWESOME!!
As soon as I pulled up to the door, Alex was there helping me out. He greeted me with a smile, and made me feel very welcome. He was detailed when explaining all the new features available, and was able to answer every question. Then when it came down to financing my new vehicle, I got to work with Jeff... What a character!! These guys were so fun to work with, but best of all, they were willing to work with me! I will definitely be back, and recommending these guys to my friends!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Experience
Chris at SVG was so helpful and did an amazing job getting me into the car I wanted. The entire staff there is amazing!! I highly recommend doing business with them if you haven't yet.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Belinda
The staff here is excellent..my sales guy was Alex and right from the beginning he put me at ease and was not pushy but very helpful . I highly recommend SVG URBANA ?????
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase