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SVG Urbana

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (41 reviews)
Visit SVG Urbana
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 12:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–12:00pm
Sunday Closed Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (41 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Car repair

Everything was done with great time management. I am a very happy customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent Customer Service

We have purchased new vehicles from salesman Bob Lindsey for years. He will make sure you get the car you want. He will explain all of the features and if you forget how to work a feature, you can call him or come back in, and Bob will show you again. We always tell everyone to buy from SVG.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best buying experience, best value, best staff...

After the wonderful value and customer care that SVG gave my daughter, I gave SVG a look. Just went in to "kick tires" and see what they were all about. Once Gary and Jeff patiently answer all my questions and gave me an excellent quote and service on a new vehicle, I could not find a reason not to trade and deal with them. Walking in I had no intention to change dealer and brands. Walking out, I am convinced; Superior Value and service is Guaranteed. The SVG Urbana team did everything they could to insure we were satisfied with the best vehicle and price. Thanks again SVG.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience

Great experience and was able to get the price I wanted! I worked with Tami who was great and was very helpful with everything! I would highly recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2017 CHEVY Spark LT

I had a GREAT experience buying my Spark from SVG Urbana! This was my first new car, and Craig was a big help through the entire experience. I knew what I wanted when I walked in, and what I wanted to pay, and SVG listened. It?s great to have such a wonderful dealership just

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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poor response from sales rep

I have been trying to get accurate information about a vehicle the dealership has listed for sale. After a couple of back and forth emails they still won?t answer my question. I just wanted to see some interior photos of a used car before making the trip to the dealer. They only want me to schedule a test drive. It probably means they have lost my sale.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Used cars

Alex, and everyone there were super nice and very helpful. They worked very hard to get you what you want. Very pleased and would tell people to go there. Thank u all very much!?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Alex and Jeff are AWESOME!!

As soon as I pulled up to the door, Alex was there helping me out. He greeted me with a smile, and made me feel very welcome. He was detailed when explaining all the new features available, and was able to answer every question. Then when it came down to financing my new vehicle, I got to work with Jeff... What a character!! These guys were so fun to work with, but best of all, they were willing to work with me! I will definitely be back, and recommending these guys to my friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience

Chris at SVG was so helpful and did an amazing job getting me into the car I wanted. The entire staff there is amazing!! I highly recommend doing business with them if you haven't yet.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Belinda

The staff here is excellent..my sales guy was Alex and right from the beginning he put me at ease and was not pushy but very helpful . I highly recommend SVG URBANA ?????

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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