Reviews
Extended warranty is useless.
Extended warranty is useless. They sell you an expensive extended warranty and then won't stand behind it. 1st claim after factory warranty ran out and it was denied.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Entire team is excellent!
Entire team is excellent! I worked with Justin to get me an amazing 2024 xc40! Highly recommend
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for sharing your experience with us! Please let us know if there is ever anything else we can do for you! Safe travels!
Justin Eunand the team made my experience a very positive
Justin Eunand the team made my experience a very positive one. I beastly recommend them to anyone interested in buying or trading in a car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation and have an amazing day!
Lacking in customer care.
Lacking in customer care. No prioritization or sense of urgency. Volvo does not communicate with you and makes the dealership handle and issues.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello Maddie, I’m sorry to read about your frustration with Volvo Corporate. Although you tagged me here at the dealership, I don’t recognize your experience by your screen name. Would it be possible for you to contact me directly to discuss? Thank you, Michael Gerbick Executive General Manager Direct: 470.655.3701 mgerbick@jimellis.com
Ashley was so knowledgeable, helpful and accommodating.
Ashley was so knowledgeable, helpful and accommodating. I am so happy with the great customer service from Ashley, Michael, and Antonio! I love my new Volvo XC90!! I highly recommend contacting Ashley for your next vehicle purchase!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We purchased a vehicle from out of state.
We purchased a vehicle from out of state. The transaction was very smooth, they worked with us on vehicle info, warranty, financing, and even delivery. After the sale they asked me to leave a review, which I am glad to do I waited a few months to do it... Unfortunately once the sale was completed the service ended. We contacted them about a few small issues (sticky window switch, parts of interior that weren't clean, and a few small missing components) and they said they would get us the missing parts. It's been months now and my emails aren't returned anymore. Shame. We love the car and the service during the sale was fantastic. After the sale service leaves a bit to be desired, not surprising though.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
I can't say enough great things about Volvo Cars Mall of
I can't say enough great things about Volvo Cars Mall of Georgia from the Top Management all the way down to the Service Dept . Everyone has been more then helpful and gracious during my time in need. My experience was well worth the extra long drive. I highly recommend this dealership and the following individuals personally : Micheal Gerbick, Derrick Standridge, Greg Trask, & Micheal Kelly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Volvo Cars Mall of Georgia, we value our customers and we look forward to seeing you on your next visit. Take care!
The dealer was very friendly and did the work quickly
The dealer was very friendly and did the work quickly and correctly. I was satisfied
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us, Wwily! Thanks again for the positive feedback, and we hope that you have a great day!
Lola and the entire sales team were great.
Lola and the entire sales team were great. They gave me exactly what I wanted for my trade plus some additional discounts. The car was delivered, site unseen beforehand, and was what someone would expect from a certified car. It was in excellent condition!
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Volvo Cars Mall of Georgia, we value our customers and we look forward to seeing you on your next visit. Take care!
Marissa was very friendly and took the time to go over
Marissa was very friendly and took the time to go over all my questions. She went over EVERY little detail about the car and all it’s features. I would 100% recommended!
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!