Reviews
Service
Noah, the service technician, is knowledgeable at his job. He's professional and always finds the answers to my questions.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Elizabeth Norton, we're so glad that Noah was able to provide you with all of the answers to your questions and that continue to have positive experiences with us here at Mazda of Vacaville. Thank you so much for your review and we look forward to seeing you in the future... Have a great day!
Great Service at Vacaville MAZDA
My scheduled confirmed with reasonable amount of wait time. Tech checked me in and explained the service. Friendly and professional.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Casie Sotelo, thank you for taking the time to let us know how we did... We strive to provide an above and beyond experience for all of guests and look forward to assisting you with all of your vehicle needs in the future. Have a great day!
a little expensive but they do quality work
Quality service, though prices are a bit high. I would recommend this dealer. They are honest.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Elizabeth, We appreciate your review. If there is anything we can do better next time get that 5th star please let us know. Have a wonderful day!
Excellent service program
Much improved since 1 year ago. Great followup. Using technology. Easy to work with. Wii be back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello S Ficher, Thank you for the 5 stars! Even though we didn't get you into a vehicle, we still appreciate you taking the time to leave us this review. Hopefully we can make something happen in the future. Have an amazing day!
David Sanchez
Dave is the reason we still take our car to Mazda Vacaville. He is by far the best mechanic they have from Fremont to Vacaville.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Daniel Pringle, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Mazda of Vacaville
Understanding and Proactive!
I was late to my appointment due to many unforeseen events and Noah + Tim greeted me with immense understanding and empathy. Noah sprung into action and brainstormed a way to still squeeze me in and successfully service my vehicle. Noah walked me through every step and Tim reassured me that they will do the best they can. I am extremely grateful for their stability in executing my needs. Customer service is already a difficult field, especially with unforgiving clients. I was heard, assured, AND accommodated by Noah and Tim. Can't thank them enough for their care and excellent service. Also, want to thank the mechanic on shift. He did a wonderful job on such a tight schedule!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Evelyn, Thank you for your kind review. We are so pleased with the way that Noah and Tim treated you because you and your time are very important. If you ever need anything else form us please give us a call or stop by. Have a wonderful day!
F the service dept!
Don’t go to the service dept if your a woman because they will take advantage, treat you like your stupid and don’t know what you’re talking about even if you do! I got ripped off twice now!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lilnel, we would like to speak with you regarding your visit to Mazda of Vacaville! We strive to surpass your expectations and you did not reflect that in your cars.com response. I would very much like to hear the details of your service visit to fully understand your concern, provide a potential solution, and make improvements with our team. Please call or email me at your convenience. Sincerely, Gina Casella Customer Relations Manager Office: 707-455-4518 Gcasella@wiseautogroup.com
Mazda Vacaville
Juan and Melanie were awesome!! They were friendly and efficient in the car buying process
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Megan, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oil Change
The appointment was for my six month oil change. I was greeted at dealership by friendly service writer. I was waiting in the lobby for my car to be completed. I was told it should take an hour to an hour and a half. It was completed in about 40 minutes. Waiting area was clean and inviting. I would recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Leslie O'Connor, thank you for your kind review; we are happy to pass along your comments to the team here at Mazda of Vacaville! Please don't hesitate to reach out if there's anything additional we can do for you. Until the next time, take care!
Mazda Vacaville
Fast and great service. Thank you Mazda Vacaville!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Albert Cuizon, thank you for your kind review; we are happy to pass along your comments to the team here at Mazda of Vacaville! We hope to be of service to you again in the future. Best wishes, Mazda of Vacaville