Cable Dahmer KIA of Lee's Summit

I recently had an oil change at this location, the service with Stephen Johns was very exceptional! I definitely will be telling my friends and family... about the wonderful service I experienced! I will be going back!

Told me they had just sold the car I wanted to see. Showed me another Kia, a 2015 with 18k miles for $16,500. Fair enough, but then said another thousand... for rust proofing, a thousand for the security system, and a thousand for the "fine print" that said I needed a newer trade-in than my old Ford. They wanted 20 grand for an older, though admittedly low mileage Kia when the same car brand new is $24,000. They said they'd come down to $17,500 but by then I felt like they were taking advantage.

I went to Cable dahmer Kia with the intentions to add a second vehicle to my my family, I had chosen the vehicle I wanted and began the process to get... it, I had been at the dealership for almost four hours waiting on the financial end, I was informed that they were still working on the financial end and that they would be giving me a temp plate to take the car home, they assured me that everything would go through and they would give me a call in the morning to have me come in to finish singing papers for the vehicle. I didnt receive one call to come on or a courtesy call to inform me they were still working on it, I waited until afternoon with still no call, I called to speak with the financial department only to be transferred and receiving no answer from anyone. I physically went and took the vehicle back to find out what was going on, when I arrived they receptionist informed my the financial sales person was in with other costumers, I waited over 30 minutes to speak with him, he then took me back to his office and said they were still working on the financial part, then he stated that they needed more information from me, which was false due to the fact I had physically given all the items he asked me for the day before, he asked why i was getting upset about the situation and i stated they I didn't even receive I updated phone call about the situation, I gave back the keys and thanked him for his service and said I was done with trying to purchase the vehicle, he then said to me " whatever have a good day". I believe his name was either EK Or EG, one of the worse experiences I have ever had, at the end of the day if you don't have the right credit score and willing to but a large amount of money down, the will not be in any hurry to help you. As I former Active Duty Military Member and current Military Reserve member, not even so much that just a customer in general, I didnt understand why I didn't receive even one courtesy call to let me know what was going on, very unfortunate situation and I truly hope no one else has to go through that, everyone should be treated fairly no matter what their financial situation is.

Received terrible service! After I got to the point I was going to buy the car, I had been in touch since 9am, it turned out there was a deposit put on... it that day. I was told at 9 am it was available, and could hardly even get a sales person to help me buy the car. Lee’s Summit Nissan helped me get into a nice Nissan Rogue Sport though, outstanding service!!

Haley Brosch did a wonderful job meeting my needs. She gets 5 stars! i was at the dealership on Wednesday, June 12 to look at cars. Haley walked me around... and gave suggestions asking what I was looking for. I test drove a car, but it was higher than I wanted to pay. She contacted me the next morning and I told her of the Honda at the Independence branch. She went and picked it up even though she had to go back because they couldn't find the keys! She spent the next hours working on a deal that I could afford. I didn't put any stars on the Quality of repairs because I will need to bring the car back in on a Thursday to get a couple of things fixed, which Haley made sure I would get. Danny in financing also did a great job, however he was the only one in financing that day, so I had to wait along time. That's why I only gave 4 stars on Buying process. Know that with people like Haley who are trying to meet the customers needs, you have a 5 star employee.

I’m gonna say thumbs up guys pretty persistent People in this bunch but should explain more in emails your likely to get more business overall I didn’t... make a purchase but I’m picky.

Jamier (not sure if that was the correct spelling of the name) was a terrible representative via the chat. I was not able to view the inventory on the... website without completing the "Care Free Promise" (which I did not complete). When I chatted him, he sent me to the same page. I informed him of that and also that I could not view without completing the "Care Free Promise". He disconnected. As I initiated another chat, I was directed to him again. He immediately disconnected the chat, without any further inquiries. If I cannot view the inventory, you do not want my business. I have purchase 2 cars from Cable Dahmer and have NEVER experienced this type of service.

I would HIGHLY recommend this dealership. Shana League and Miranda Dowdy were FANTASTIC to work with in my recent new car purchase. I outlined exactly... what features I was looking for, they investigated the best option for me and whether it was cheaper to add upgrades to an existing car or to buy the next model upgrade up. They found the right car with the right features and had me upgrade a couple of items instead of trying to oversell/upsell another model. They helped insure I got all of the applicable dealer incentives that they could get and even made some special agreements necessary to finish the deal. They were patient with me (I hadn't purchased a NEW Car in over 30 years so was nervous) and they were supportive and allowed me time to make my decision. The Kia warranty FAR EXCEEDS anywhere else for any other car. The physical building is beautiful and you can practically eat off the service bay floors. This team takes pride in everything they do and I've never felt so comfortable with a dealership in my life.

I would not recommend buying or trading your vehicle at Cable Dahmer. IT WAS A NIGHTMARE. I had the WORST experience when I attempted to trade in my vehicle.... I HAVE NEVER EXPERIENCED SUCH AWFUL CUSTOMER SERVICE IN MY LIFE. I went in after work to check out their inventory of used cars and test drive their SUVs. I went in the next day to start the process of trading in my vehicle for a used SUV. They gave me a CarFax that stated the vehicle had no prior damage. After starting the process to purchase the car I noticed damage to the vehicle that was not disclosed to me prior to completing paperwork. I brought the car back up the next day to Cable Dahmer to address my concern. The sales manager, Carlos, initially responded by telling me that it was my fault that I did not notice the damage before purchasing the vehicle. He continued to be rude and unprofessional, at that point I asked for the GM. After speaking with the GM she offered fix the damage to the vehicle and would give me a lease in the meantime. I was contacted a week later and was told I could drop off the vehicle any time that day. I came in and waited 2 hours for a lease vehicle. After getting home and needing the leave again the lease would not start. I called to notify the manager. The sales manager, Carlos, INTENTIONALLY GAVE ME A LEASE VEHICLE WITH A DEAD BATTERY. After that I was done doing business with Cable Dahmer. I tried contacting the GM, Daniella, multiple times to address yet another bad experience and I never received a returned phone call. I never gave them my title or finished the concluding paperwork for the car I was trading in. After over a week of xxxx I was able to get my car back. THANK GOD! I went to another dealership a few weeks later I also found out that Cable Dahmer negatively effected my credit by inputting false information of my work history and salary. If I had the option to give them 0 stars on this review I would have. PLEASE DO NOT SUPPORT THIS BUSINESS.

New car under warranty which Kia in St. Joe would not investigate leak damage, because they "did not have time to pull the carpets, just put a fan on it... for a couple days." Soaked under carpets, pads, etc. Took car to Lee's Summit and they got it right in,pulled carpets/pads, let the car dry out for a couple days and then replaced the carpet, provided loaner, and were so amazing to work with. 100% customer focus. Thank you Cable-Dahmer Kia Lee's Summit! That is how you run a good business. Our family appreciates you!