Reviews
Visited Ourisman Baltimore for schelude maintance.
Visited Ourisman Baltimore for schelude maintance....all work done per my request. will be back for next appointment.....
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you very much for your 5-star review, Bmore Nana! We're thrilled to hear your scheduled maintenance with Ourisman Chevrolet of Baltimore went well. We'll be sure to pass your kind words on to Victoria and the rest of our team. Thanks for continuing to support us, and have safe travels! We look forward to welcoming you back.
TRASH-WILL NEVER EVER RECOMMEND THIS PLACE-BOUGHT A CAR
TRASH-WILL NEVER EVER RECOMMEND THIS PLACE-BOUGHT A CAR THAT STILL HAS ISSUES-TAKEN IN SEVERAL TIMES AND NOT FIXED COMPLETELY-WHEN WE BOUGHT THE CAR IT WASNT WASHED IT WAS RINSED OFF AND MY SALESMAN WENT AND DEALT WITH ANOTHER CLIENT I HAD TO PUT MY OWN PLATES ON THE CAR- THE LOAN WAS NOT PAID OFF-ON MY CREDIT DELIQUENT 75 DAYS WHEN I CALLED SEVERAL TIMES-CALLED SEVERAL TIMES AND WAS IGNORED-HAD TO GO TO THE DEALERSHIP PERSONALLY BEFORE ANYTHING WAS DONE-RIDICULOUS!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
LN, I deeply apologize that you had an unfavorable experience at our dealership. I have recently taken over as General Manager for this store and will be correcting issues like these that leave our customers less than fully satisfied. We take your concerns seriously and will ensure a similar experience does not happen for future customers. If you would like to reach out personally with any questions or concerns, you can reach me directly at mike@ourismancars.com.
The service is not good.
The service is not good. They just do the bare minimum. Most places at least top of your fluids if you're low they didn't. If the air is low in your tire they would fully inflate they didn't.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Joe, thank you for taking the time to share your feedback with us. We regret that your recent experience with our Service Department was less than ideal. This is not the level of customer service we are known for or seek to provide. We take your concerns seriously and will improve our services to ensure high quality experiences for future customers. If you have any questions, please contact our General Manager, Mike Click, directly at Mike@OurismanCars.com. He will be grateful to work with you and identify a solution to your satisfaction.
I would love to go to this dealer to get my major work
I would love to go to this dealer to get my major work done, but the service prices are extremely high. I have a 2009 Chevy Cobalt SS with a trade in value of $5500. I needed my timing chain changed and your guys quoted me $3600. When you look online the average price for the work should be between $950 and $1500. If your service center told me $1500 I would have gotten you guys to do the work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I understand your concerns about the pricing for the timing chain replacement on your Chevy Cobalt SS. We strive to provide competitive pricing and value to our customers. Please feel free to reach out to me directly Kunta@ourismancars.com to discuss this further.
My experience was awesome and the service was amazing the
My experience was awesome and the service was amazing the staff members were very knowledgeable and helpful
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the excellent service you provided