Reviews
Honestly read the reviews and don't waste your tim
Don't waist your time. The sales manager Louis G. Acheampong is dishonest and rude. There are many other local honest dealerships. When the vehicle was brought around to be test drove there was a loud clicking coming from under the hood. Clearly indicating a known mechanical issue that was rudely and disrespectfully denied by Louis G. Acheampong. We proceeded to sit inside the vehicle where more abnormal noise was coming from the heat vent. During the test drive the sales rep only took us around a crowded block only allowing the vehicle to reach speeds of 35. The vehicle required full pressure on the gas pedal and had a very noticeable delay before accelerating. The sales rep stated the type of vehicle was a family vehicle and not suppose to accelerate right away. We have driven those same type of vehicles for a decade and know otherwise.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dealer promised to fix a known issue with the radio.
Dealer promised to fix a known issue with the radio. After giving me the runaround and having me drive to Manassas 3 times (an hour each way), and keeping my car for a week and a few days, they did not fix the issue they promised to fix. BMW dealer diagnosed the issue and it will cost over $3200 to fix. This problem impacts other features of the car as well. Broken promise, don't trust what they tell you. Get it in writing or they will blow you off and screw you over.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Very satisfied
Vehicle was exactly as described; fair price; it was a very quick turnaround when I picked it up; it was just an excellent buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Perfect!
This is my first car and I had a great experience! Mr. Hisham who helped me was attentive, clarified all my doubts and always offered to help me in any situation that was necessary! I recommend it for sure and I guarantee that you will also love the service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
No pressure buying experience
My previous truck was totaled so I was forced back into the car buying market. So I was already apprehensive, but I saw a truck I liked at VINS. Worked with Jonathan and I never felt pressured or like I was being “sold” the truck instead of buying it. He sent detailed videos of the truck and was very knowledgeable and put me at ease. I definitely recommend VINS. Ask for Jonathan.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Go see Louis!
Definitely deal with Louis if you want a top notch experience! 👌🏾 I found the perfect Porsche Taycan 4s and he helped get the deal done. Straightforward and fast services.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good Customer Service from Sales Reps, Manager
My wife and my family want to thank Hina Ahmed the sales Rep of VINS cars for walking us through the process and helping us on paper works and for the sales manager (Louis G. Acheampong) he is the God send to me and my family .He help me each step of the way till l get my car, we are grateful to him and his great work, I have already recommend many family and friends to VINs cars after seeing my car
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best Dealership in Town….Bar None!!!
My experience with VINS DC was very smooth and easy. My salesman Hisham Ramadan was very patient and made everything happen. I was very satisfied.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Buy your Porsche from here
Wonderful experience buying my Porsche Panamera Turbo. Louis went above and beyond to ensure a smooth transaction. Support after the sale was exceptional to ensure my satisfaction. Highly recommended.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Experience Purchasing my car at Vins!!
My experience was oustanding at Vins Auto of Manassas. I bought a 2020 Range Rover Velar which the sales guy Tristan took his time to show me all features of the vehicle and what I liked about him is he wasn't pushy. Tristan and the finance guy were very patient with me when trying to make my decision. Excellent customer service. I'm glad I purchased my car from Vins.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase