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Elm Grove Dodge Chrysler Jeep RAM Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (35 reviews)
Visit Elm Grove Dodge Chrysler Jeep RAM Inc
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
New (866) 444-9946 (866) 444-9946
Used (855) 346-9424 (855) 346-9424
Service (855) 625-4372 (855) 625-4372

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (35 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Elm Grove Dodge Chrysler Jeep RAM Inc from DealerRater.

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Great service staff all around

The very best service department in the area. They always give 100 percent. Paul and his staff are excellent. They are the best in business by far

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Friendly Service

Very surprised how I was treated. I will def be recommending this dealer to my friends and family. Thanks for my new ride!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Horrible Servie

I bought a kia rio from them and with in a month problems started happening. The service manager then promised me that the car would be fixed with in two days. I waited two weeks and nothing was done! Horrible service will never tell anyone to go there terrible buisness.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

This relates to the Service Center

My mother's Dodge Caliber had 55,000 miles on it and started losing power. She called 3 other dealers who couldn't look at it any time soon. She then got an appointment with Elm Grove Dodge. They had her car for a month and charged her $1500 to fix it. Every time they put it on a machine, they charged her for the reading. She got the car back and lost power and was almost hit by a truck. They towed the car back and had it for another week and a half and told her it was fixed. She made it to West Alexander (right down the road) and then lost power. She just got rid of it and bought a Chevy at Blue Knob. I would add that my mother needs a car and calls to the Service Department, Managers, and even an e-mail to the Executive Manager got no help with the problem. She is out $1500.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Felt welcome and appreciated

I had a good feeling dealing with Drew and he was more than ready to help me understand how some things worked on the truck. Finance department got me a great rate also. Will be recommending their service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.