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Hawk Ford of St. Charles

(2,934 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:00pm
Tuesday 9:00am–8:00pm 7:00am–5:00pm
Wednesday 9:00am–8:00pm 7:00am–5:00pm
Thursday 9:00am–8:00pm 7:00am–5:00pm
Friday 9:00am–8:00pm 7:00am–5:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (630) 454-8033 (630) 454-8033
Used (630) 621-9288 (630) 621-9288
Service (630) 225-7025 (630) 225-7025

Reviews

(2,934 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hawk Ford of St. Charles from DealerRater.

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Brought car in for service and received top notch...

Brought car in for service and received top notch service, as is the norm. Patrick and the technician(s) took great care of me in a timely fashion. I would highly recommend Hawk to anyone looking for excellent service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Wild Bill Wackelin was my Ford contact person. He was...

Wild Bill Wackelin was my Ford contact person. He was knowledgeable and informative concerning ordering a vehicle to meet my requirement. I would recommend him to anyone wishing to purchase a Ford vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bill was was my sales rep and was fantastic! He has been...

Bill was was my sales rep and was fantastic! He has been there over 20 years and has excellent service and just a pleasure to work with. Paul is the sales manager and he also made my buying experience great. Andrew in finance also made it easy. Thank you guys! I highly recommend Hawk Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Grand Marquis

Hawk Ford provides excellent service. I bring both my Grand Marquis cars for regular maintenance which is why they have operated so well for so long. I have a 2004 and 2008 Grand Marquis. Service is prompt and efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Margaret, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Hawk Ford of xx. Charles

Very pleased with our experience at Hawk. Kirk and Andrew...

Very pleased with our experience at Hawk. Kirk and Andrew were great. The trucks were delivered on a timely manner and all of our questions and phone calls answered in a timely manner as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

COMPLETELY SATISFIED

Working with Eric and Chris on our new Edge went smoothly and very happy with the purchase. Our car buying process always goes extremely well with Chris and he always is very professional. Chris is always fair and is a pleasure to work with. Eric was also very professional . Definitely recommend Eric and Chris and Hawk Ford. We are long term customers who keep coming back. Hawk Ford service department is top notch too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to Eric and Chris here at Audi Marietta! We hope you continue to choose Hawk Ford of xx. Charles for all your vehicle needs! Take care!

2018 Nissan Rogue Purchase with Jaysen

Very kind and accommodating staff who wanted to make sure your experience was as pleasurable as possible! Willing to answer any questions I had as well as working with me to come to the most desirable outcome for both parties. Would highly recommend working with Jaysen to anyone who enters Hawk Nissan over in xx. Charles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Jaysen, we're happy you found our staff to be so supportive during your experience here at Hawk Ford of xx. Charles. Please let us know if there is ever anything else we can do for you! Safe travels!

Scott Cheperka did an excellent job. The check-in was...

Scott Cheperka did an excellent job. The check-in was efficient and complete. He kept me informed of progress throughout my visit. He gave a comprehensive report on the condition of my vehicle at the end of the service call. I was very happy with the entire experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I had a great experience at Hawk Ford Service, they got...

I had a great experience at Hawk Ford Service, they got me in and out, ordered the part we needed and fixed it the next day. Super friendly, speedy, and easy to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

All work done very well and quickly, had appointment but...

All work done very well and quickly, had appointment but they were so accommodating they got me in and out early. They even washed the truck. very nice

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.