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Hawk Ford of St. Charles

(2,921 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:00pm
Tuesday 9:00am–8:00pm 7:00am–5:00pm
Wednesday 9:00am–8:00pm 7:00am–5:00pm
Thursday 9:00am–8:00pm 7:00am–5:00pm
Friday 9:00am–8:00pm 7:00am–5:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (630) 454-8033 (630) 454-8033
Used (630) 621-9288 (630) 621-9288
Service (630) 225-7025 (630) 225-7025

Reviews

(2,921 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hawk Ford of St. Charles from DealerRater.

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Steve was a true professional.

Steve was a true professional. I felt the digital/text estimate was confusing. Too hard to disseminate what I had the vehicle in for vs the suggested services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

The service at Hawk Ford in Saint Charles is always

The service at Hawk Ford in Saint Charles is always extraordinarily fantastic. I appreciate it. I can depend on them getting work done quickly efficiently and on my timeline thank you very much. I won’t take my vehicles anywhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Experience was amazing and the team was fantastic in

Experience was amazing and the team was fantastic in getting me into my new Bronco!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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The process went smooth.

The process went smooth. In and out was prompt. Sales rep Russell & the GM were helpful

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jeff, our salesperson was Professional, polite, helpful,

Jeff, our salesperson was Professional, polite, helpful, very kind. He answered our questions; he made the whole sales process smooth and easy. The Hawk Ford lot and building are clean and Professional-looking. I am happy with the warranty we have. Oh, and I Love my new Ford!! I just knew I wanted to buy my Ford at Hawk Ford St. Charles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Andrew and DJ with patient, quick & efficient.

Andrew and DJ with patient, quick & efficient. As a sales manager DJ's soft close before working the numbers was well executed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Communicates well and easy to work with.

Communicates well and easy to work with. Flexible in giving options to complete work according to customers schedule

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Painless experience, work done when promised, easy

Painless experience, work done when promised, easy appointment set up, accurate estimate on repairs needed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Vehicle was ready when promised, easy appointment set up

Vehicle was ready when promised, easy appointment set up to meet my schedule, will be back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Hawk Ford of St.

Hawk Ford of St. Charles was a great experience. It felt so relaxed and made the buying experience for me really great 👍 They accommodated to my needs very well. Kirk was amazing to work with!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.