Capitol Motors of Stafford

Worst customer service imaginable, not truthful, very sneaky. Car was decent but they harass, are rude and I suggest never to trust anything they say.

Amazing service. Really enjoyed the assistance with finding my future car, and William was a great help in finding the best fit and a affordable price in my price range.

I was very pleased with the service team from capitol motors of Stafford. We were kept fully informed as to problem solving and believe the pricing to be both competitive and honest .Thanks to William for his excellent customer care ,much appreciated. I have No hesitation in recommending this business.

Brought Zdx 2012 one week ago in having problems already.service department do not fix anything.they give you the run around.please do not by a car from them you will regrets it

Saw a vehicle online. Called in, expressed my interest and that I was a serious buyer! Very difficult to get call backs or straight answers. I finally drove 400 miles to see the car in person, and it wasn't even there . Wouldn't waste my time trying to do business with them again !

This company is 100% unorganized & unprofessional. They care about getting your money, not your safety or you as a customer. I was buying a vehicle from them, and on both visits to the dealership, There were customers complaining about how the dealership expected the customer to leave with their new car having a broken window, another customer complaining on how the deal (sale) had been changed without notice. Days later another customer waited for hours while they were getting their new car, (trust me they made it sound good while they waited); Until they had to tell the customer that it was being detailed. My salesman also explained how disorganized the company is to me, and he still works for them :-/ . My personal experience was so ridiculous (I am seeking legal actions), they promise to fix the issues on the vehicle I was buying. On the day of pick up, I was pressured to sign (refused), until I asked to take the vehicle for a ride (check if fixed). Some dude "Juan" aka the owner, thought I was going to take the vehicle as is (shaking steering/alignment issues) although he wasn't there when we spoke about the deal (sale), and he had the audacity to ask me to go half to fix it. It was a back and fourth game on who promised what and when. I had to kill the deal, because they are so unprofessional and still haven't refunded me my down payment. Shady charters, all the way down to the paper work with somebody else's name as my salesman. All in all, do not waste your time with people working to get your money (lets make the deal/sale mentality), broken promises (no in-house communication) , and selling dreams (talk a good game), leaving you half sold (non-smooth operation) with issues & problems. LOL, Facilities: bathroom has no running water.

Mr Robert Crawford was very nice and pleasantly greeted me when I arrived. Thank you for the superb sales person. I recommend your dealership to everyone that speak too. Your cars are very clean. Mr. Crawford was dressed to impress. I loved it. Thanks again for your professionalism.

This is for Ben & Seth: Than you both for being so accommodating! I love my Honda CRV EXL, and appreciate your service. Thank you for working with me & my sister to put me in a qualify vehicle at a price I could afford. I highly recommend the Stafford, VA location. It was neat and clean and the lot was organized, with clean shiny quality vehicles. Plus, you saved me over $3,000.00 vs prices at other dealerships in Richmond!