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When I purchased my vehicle it was after closing due to issues at the dealership. They typically close at 8pm and I went through financing at approx 9:30... at night. Due to the later hour they couldn't get my financing done I was told it wouldn't be a problem and to sign this form so I would be legal to take the new car home approx a 2 hour drive and they would overnight me the paperwork the next day. After 5 days I finally received the paperwork and after a review I saw a fee for 3/M Nitro and what this is happens to be a charge for door guards and Nitro in the tires. The door guards don't appear to be new they look like they have rubbed before and Nitro in the tires are a joke when they maybe have 4 or 5 months of life left in them. Overall I was told to expect a phone call the next day to firm of the financing details on the car and I didn't get that call for 4 days after I left several messages and the fee I didn't expect left me shocked. I give them 1 star and that is generous.
We're very sorry to hear this, Shawn. We will be discussing your comments with our General Manager.
Service was great! Work was done in a timely manner.
Hello, we're glad to hear you enjoyed your visit. Thank you for taking the time to leave us a review. Take care!
Excellent service and courteous staff I would recommend for all services
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free ...to give us a call or stop by. Have an awesome day!
Spoke with GM of the dealership and was informed the agreement we agreed to is assured, simply takes maybe 10 business days to come to fruition. I thanked... him again and said will keep my word and update my review upon finalization. I can say what I thought was a lost cause isn’t lost. I want to thank those at the dealership that once they were made aware of what happened contacted me to make things right. Some places, and maybe can say a lot of places, might have just went about their business as if they didn’t care, these representatives of Cable Dahmer are showing me they do.
Thank you, Ira!
I wrote the review titled Buyer Beware. The GM of the dealership contacted me today and asked me what he could do to make things right. I asked him what... did he think is fair. The proposal he made to me is very fair. I have to say I was not expecting his call at all. He spoke with me with respect and showed genuine concern. I?m writing this review because I could not edit my previous review. Monday morning I will contact Cars.com and ask them to delete my previous review. Thanks so much.
We're happy to hear that things worked out so well, Ira! We appreciate your business!
Very good service scheduling and completion of work performed and muli- check recommendations
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to o...ur guests. Please come see us for any future needs.
Great customer service - very thorough check of my vehicle!
Thanks for the review! We're glad to hear that you are happy with the service we provided. Have a nice day!
Overall service experience was prompt and professional
Thank you for the kind words! We are happy that our team could provide top notch quality service to you! We sincerely value your business and look for...ward to your next visit!
Had my car in for repair. Took it back a week later after a coolant leak was ?discovered? and the engine light came on. Took it back three days later... after the engine light came back on. Three days later the engine light came BACK on. I?m done giving them chances.
We're sorry that your vehicle is having problems, Matthew. We will be discussing your comments and service history with our service manager. Thank you... for the opportunity to look into this.
From start to finish the staff was very professional but, make you feel welcome and like Family. This was the very best car buying experience of my life.... Amanda, was my teams leader, Sammi and Francisco brought it on home with . In all, the Red Carpet was rolled out for me.
Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of ser...vice to you again in the future. Best wishes, Cable Dahmer Buick GMC of Kansas City