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Drum Hill Autos

(39 reviews)
Visit Drum Hill Autos
Sales hours: 10:00am to 3:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–5:00pm
Saturday 9:00am–5:00pm
Sunday 10:00am–3:00pm
(978) 234-2129 (978) 234-2129

Reviews

(39 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Drum Hill Autos from DealerRater.

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they were great they drove the car down to me to try and

they were great they drove the car down to me to try and i liked it called them back made an offer we made an agreement they did everything sales tax. and the whole nine yards and drove the car down to me i did not know they had car places like that i was great. Bob

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Outstanding dealership!

Outstanding group from the people washing cars to the owner. Everyone was helpful, knowledgeable and spent much time going over the sale, cars involved ect. Gregg whom I worked with was personable, friendly and was full of vast car knowledge! The original person whom brought me over to see the Vette I was purchasing on day 1. He had just come back from school to work there. One of the most knowledgeable people out there on cars, what was for sale there ect. Car genious! Go there to get great cars at a great price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Drum Hill Autos, Great Experience!

I purchased a Pre-owned vehicle from Drum Hill Autos in the summer of 2019 for my Wife and Children. The vehicle drove like new and continues to do so. The dealership has friendly and knowledgeable staff and a solid inventory!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great cars! Great service! Great price!

I had the best car buying experience at Drum Hill Autos and I love my car! Easy, helpful, and fast! The facility was spacious and clean with access to hand sanitizer everywhere. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Good experience, great deal

I had been looking for a used Rav4 to trade my 2006 in and had the best experience going through here! They had one in great condition at an excellent price. Customer service was also amazing! They do everything right there for you and make the process super easy. The car is in great condition, low miles, and got a really good trade-in value from my old car! Thanks again!!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Do NOT go here!!!!

Do NOT go here. Bought a 17 Ford Focus ST there in May and it blew up with 48,360 miles on it. The guy that works there John texted me and said not my problem deal with the warranty company when he sold me a tuned car so it was already voided which is illegal. He(John) then proceeded to call me after I was nothing but nice to him and told me “to talk civilized to him” which like I said I was nothing but nice and when he was asking questions not related to my car he then proceeded to tell me to “shut the xxxx up and listen to him” multiple times. Very unprofessional and a complete dick. He then called Lowell police and said that I threatened him over text and that i said I was going to burn the dealership down lol I never said that I have all our texts he’s a liar and a cheat and thank god my lawyer has been in Boston’s Top 10 since 2002 and said we have a great chance in court he’s dealt with this plenty of times and that he will get the dealership to pay or he’ll have him charged with selling a fraudulent warranty. Do NOT go here. Place is a scam.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Easy, honest transaction

I bought out of state and it was effortless. They were easy to deal with and not pushy. John held the car for me like a gentleman while I got my own financing. I'd do it again. Good people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Purchased two vehicles off Drum hill Autos

I’ve purchased two vehicles off of drum hill autos ! Each time the buying process was superb. I got the best financing , excellent service and the staff was so knowledgeable. I would HIGHLY recommend letting John help you into purchasing your next vehicle. The office is immaculate and they give you the feeling that they are your friends! Thank you! I love my SUV and the service I received at your business was A .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience

Salesperson Jin Kim was excellent- he was extremely knowledgable, helpful and professional. This was, by far, the very best experience that we had in our multiple car shopping trips and he is an outstanding sales professional. Highly recommend Jin.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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John F is a crook, beware people

If the car runs into any issues after you pay him good luck with getting a hold of him. He takes the money and runs. Then if you leave a bad review on google , he will claim you never bought a car from him . He will say it was another dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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