Drum Hill Autos

3.2 out of 5 3.2
Rectangle 48
Sales 9:00 AM - 7:00 PM

Drum Hill Autos Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 5:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

10:00 AM - 3:00 PM

Reviews

3.2 out of 5 3.2
15 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    November 22, 2019

    John. Thanks for getting back to me about the tires.i have ordered 2 at 200 a tire balanced and installed.as you know i have health issues that would stop... me from driving 1 hour and half That's why you brought the car up.i will send you a copy of the inspection report.thanks for your time.hope we could work something out.i don't like doing business like this.sure you don't either

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 5, 2019

    These folks are very professional and transparent in their dealings. They let me have an extended test drive which was very helpful in assessing the... car and they were clear on their pricing limitations. Very good experience.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 30, 2019

    What i loved about drum Hill was obviously That i got my dream car a Jeep Wrangler at a great Price but thats besides the point . The best part was they... were not pushy at greg Fabian and john were very cool and let me try multiple vehicles And i got to drive my car home that same day .Plus they handled all the paperwork insurance and Loan quickly And even registration . I will definately tell all my friends and anyone i meet to head to lowell if they want great deals from now on And i get money for the referall aswell Kaa-Ching$$ .

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 21, 2019

    John is knowledgeable, amusing and forthright and pleasant to deal with. This experience was singularly stress-free and given the quality of the automobile... I purchased, I am hoping this is last the car I ever have to buy. All in all, this was a very positive transaction...

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    May 21, 2019

    We found the car we were looking for at Drum Hill Auto, and the entire purchasing process was pleasant and professional. We would highly suggest Drum Hill... to others looking for a used vehicle in the Boston area. Their inventory is very good and their staff is very helpful.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    May 21, 2019

    John and Fabian were knowledgeable about all vehicles in their lot. They were very personable and did not pressure or mislead me on the sale of any vehicle.... They answered all of my questions and took care of all of the small details. Would highly recommend

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 20, 2019

    Stay far away from Drum hill . They are very dishonest and will try and pull a fast one on you. They will tell you what you want to hear and then switch... things on you after you say you want to buy the car. They tried pulling a bait and switch on me when it came to price. I was told a price for the car in writing by text message. I come to the car lot on the day I said I would to get the car on the agreed price. I test drove the car and loved the car and agreed to buy it for our price we agreed on by text. When the sales person came back to me he was not happy as he said I can’t have the car for the price I was promised because the owners don’t want to sell it to me for that price anymore. I was never given a price that they would sell to me for and was being told that the 2nd owner in OR has to give them the price they would sell for. I left the car lot and found out later that day that they were wanting to charge me almost $3000 more than what they promised to sell me the car for. I drove well about an hour and half to get there and wasted about 5 hours of my day to come to a car lot that tried to pull a fast one on me hoping I would buy the car for more than what they told me because I liked it so much. If you don’t want to deal with dishonest people that will try to rip you off stay as far away from the drum hill lot because the owners will try to pull a fast one on you. Also when you post a bad review he will recall not seeing you in his facility. He also post fake reviews in his favor.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    May 17, 2019

    I was in the market for a used vehicle. I decided to speak with John from Drum Hill Autos because my sister recently purchased a vehicle from him and she... was very happy with her purchase and the process. I called him and explained what I was looking for. He was happy to explain all options that pertained to me. I was there the same day. John was very attentive to my vehicle needs. He made the process effortless for me. I usually dread the process of purchasing a vehicle and this was the best car buying experience that I've had. I was very comfortable in my decision making and John was very patient and helpful. He is very knowledgeable of the vehicles on his lot and was able to answer ALL of my questions without missing a beat. He is very personable, honest, reliable, and determined to help in any way possible. I'm very happy with my purchase and I'm glad he was able to help my sister as well. If I'm ever in the market for another vehicle I will always see what John has available first. I like how knowledgeable and professional he is and I like the way he conducts business. Very appreciative!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    May 16, 2019

    I bought a car from Jhon four months ago. Upon taking the car home I noticed two problems with the car. A problem with the e brake and the thermostat.... I texted Jhon right away as he never answered my calls. Now in hindsight I’m glad I texted to have proof of me telling him. I did not receive a text or call from Jhon and it was around Xmas at the time, So I gave him the benefit of the doubt and chalked it up to him being busy with the holidays. Around January I tried again and was ignored. It was not until March that he finally answered me about the problems I was having. He told me to go to a shop that he deals with so they can look at it. When I went to the shop they did not know anything about me coming . They had no conversations with Jhon. And they did not see me. When I told Jhon this, he immediately got defensive and swore the mechanic (which mind you he deals with a lot) was lying. He was very unprofessional and continued to lie as I had proof. After all of this headache , I knew there wAs a problem with the heating but I was so frustrated and didn’t want to deal with him. Come two weeks later , my heats stops working. The thermostat was knocking prior to the heat working and now the noise stopped along with my heat. I have someone else I know call Jhon to tell him that my heat is not working and he told them I NEVER TOLD HIM ANYTHING ABOUT THE HEAT. And that he is not responsible for anything. When in fact I told him when I brought the car home and he claimed it was normal. He purposely ignored me till he could say the warranty was up. He claimed to be an honest person and looks out for people. Also he is seriously unprofessional and has no professionalism when talking to his customers, when he is caught he a lie. He has called me a liar but I have all the proofs . I sent him proofs of texts telling him about the thermostat and he still has yet to respond . I advise anyone to think twice before dealing with this dealer!! He has a mechanic he deals with that he has fix all the cars temporarily and then sells them. The mechanic Dan at Affordable Auto Care is a good guy and it isn’t his fault that he deals with this unstable man. He cares more about reviews. Another satisfied customer. Update ; had the car for about five months now all these issues for a 11k . After he threatened to call the cops on me when I went to his dealership to talk to him about the heat problem, he called me right away and said bring the car to his mechanic. Never told me I had to pay for anything till I got there and the mechanic told me. WHEN MIND YOU THIS ISSUE I BEEN TELLING HIM SINCE DEC 25 ,2018. He is a crook and then when I leave Affordable Auto Care , now my car shut down on me , the engine light is on , the key is not registering. I BEG ANYONE PLEASE READ THE REVIEWS BEFORE BUYING FROM THIS DEALER!!!!!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    8 people out of 8 found this review helpful. Did you?
  • 1.0 out of 5
    May 14, 2019

    Communication with this guy is quite a journey. He has a very short temper. Not honest about issues with the vehicles. I do not recommend this dealership.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    8 people out of 8 found this review helpful. Did you?
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