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Meet Dennis Grizzell

Dennis Grizzell headshot
SALES MANAGER
(49 reviews)

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Industry experience 18 years
Dealership experience 8 years

Reviews

Thx to Mixhael in Service and his team .

Thx to Mixhael in Service and his team . They went up and beyond to keep a customer Happy. If and when I decide to purchase another car. It will be at Toyota of Lancaster due to Michael's Knowledge and quickness. Thank you. From my family to yours. THANK YOU TOYOTA OF LANCASTER

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

We’ll make sure Michael knows they made your visit memorable! Thank you for sharing your experience.

It was a really good experience we love our new truck

It was a really good experience we love our new truck everyone was really hopeful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for recognizing our customer service team! We’ll be sure to pass on your kind words, as they mean a lot to us.

It was ok .

It was ok . Said it was supposed to be done at 5 o’clock but at 10 till six I went and asked and they said it was just done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
0 people out of 0 found this review helpful.
Dealer response

I'm sorry the wait was longer than expected. We appreciate your patience, and we will be sure to speak with our staff regarding your issues and concerns. Thank you for allowing us the opportunity to serve you.

Everything was awesome The people customer services

Everything was awesome The people customer services were amazing!!!! I will definitely purchase my next car here

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service provided. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!

Came to look at some cars and the salesman was super

Came to look at some cars and the salesman was super friendly professional plus on his job to help us out on looking for the right car to get. We looked at 3 nice vehicles one was a crossover other was a suv and last was a car. I told the salesman we will be back to get a 4 runner in a few months. Toyota of Lancaster is 5 stars all around..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

It was a nice and simple transaction.

It was a nice and simple transaction. I didn’t spend four hours haggling. From the moment I stepped in the door to driving out in my new car took under three hours—closer to two.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We’re so glad you enjoyed your visit! Our team there takes pride in making every visit special, and your feedback means a lot. Enjoy your new vehicle.

The sales department was very professional and helpful

The sales department was very professional and helpful during the process of purchasing our vehicle. This is the sixth vehicle we have purchased here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your kind words. It's fantastic to know you had a great experience with us. Your satisfaction is our top priority!

Had a great experience purchasing my new cam.

Had a great experience purchasing my new cam. Very knowledgeable personnel. I felt very comfortable at the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

This dealership is incredible , Rodrigo and Dennis made

This dealership is incredible , Rodrigo and Dennis made my first car purchase a great experience. I am very pleased

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for your review, we love getting feedback and take pride in our customer service. Please get in touch if there is anything else we can do to make your day.

Thank you guy’s for helping me get my sister in law into

Thank you guy’s for helping me get my sister in law into a car, I really appreciate you guys for being so patient and so nice!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and enjoy your new car!