Reviews
It was ok .
It was ok . Said it was supposed to be done at 5 o’clock but at 10 till six I went and asked and they said it was just done.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
I'm sorry the wait was longer than expected. We appreciate your patience, and we will be sure to speak with our staff regarding your issues and concerns. Thank you for allowing us the opportunity to serve you.
Polite service people, Informative and willing to look
Polite service people, Informative and willing to look into information for you if needed. Received updates on vehicles progress, which was nice
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Amazing feedback. Thank you so much for giving us 5 stars!
The experience was great from Starr to finish.
The experience was great from Starr to finish. All personnel involved were professional abd courteous.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
En el.
En el. 2021 tuve mala experiencia con la compra de un Camry con el vendedor y el manager , esta vez quise darle otra oportunidad al dealer y fue una experiencia excelente con la compra de Los dos carros estamos contentos Conkal compra
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Gracias por tomarse el tiempo para proporcionar comentarios sobre su reciente experiencia de ventas en nuestro concesionario. Nos esforzamos por ofrecer una experiencia excepcional para todos nuestros clientes. Lamento escuchar que su experiencia con nosotros no cumplió con sus expectativas. Valoramos su negocio.
We are very pleased with your kindness and
We are very pleased with your kindness and professionalism...and would highly recommend you to our friends.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.
I come from a car manufacturer that is very hands on and
I come from a car manufacturer that is very hands on and involved in the entire customer experieence, from the moment the customer arrives to after the client has taken ownership. Nico was by far the best representative I worked with across numerous dealerships in EARNING my business. Communicative, worked hard to get me into my vehicle, supportive, even came in on his off day. I DO wish there was a bit better post-delivery support. I had a basic question for him after driving off, and never received a response. This is a stark contrast from how my organization does things, we are expected to always follow up with customer correspondence, questions, but perhaps I need to adjust my expectations to how dealerships may do their business. Overall, a positive experience, and happy to have purchased from Toyota of Lancaster, and I'd (with those expectations adjusted), happily work with Nico again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We sincerely appreciate you taking the time to share with us your experience. We're glad to hear that you had a good experience with Nico Stoll. I wish we would have had the experience follow through with your entire process. I'm sorry to hear we have dropped the ball when it came to answering your questions. I will be sure to have Nico follow up with you to answer your questions. On behalf of our entire team, thank you for allowing us to serve you.
I had a wonderful experience buying my new car at the
I had a wonderful experience buying my new car at the dealership. All the staff were friendly and courteous. Especially enjoyed working with Raed who was professional and highly knowledgeable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We thank you for choosing Lancaster Toyota! We know you have many choices and we love giving our customers an exceptional experience. Thank you once again for choosing us and Congratulations on your vehicle.
Excellent service thank you for being there for my family
Excellent service thank you for being there for my family and you guys are like family I recommend Toyota of Lancaster to anybody thank you for Nando Ray Nico Jamie Oscar Michael and Brenda I appreciate all your guys' help and thank you very much five star rating. And I hope you wish you guys all a Happy New Year
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the 5 star review! I'm proud to hear that our team exceeded your expectations. We are lucky to have a staff that cares so much about our customers. Happy New Year and thanks once again for the review.
Trying to charge me over 1000$ for something i fixed with
Trying to charge me over 1000$ for something i fixed with 80$. And still charged me 200+ to look for the problem when i told them what was wrong.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We will strive to do better.
Great service, they do it a fastes possible.
Great service, they do it a fastes possible.. make appointment pay and wait o walk out they call you when car is ready
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.