Napleton Kia of Fishers

I came in looking for a quality used vehicle and was pleased with their Sales team who greeted us. They understood my needs, price point and were honest upfront. Ramsey, their sales manager was extremely kind and got me approved and with keys in hand quickly. I highly recommend Napleton Kia of Fishers for your new or used car needs. Quality vehicles and sales team who goes above and beyond. Thank you! You have a lifetime customer.

Quick process, experience was vastly improved from last buying experiences. In my past experiences, male salesmen would speak down/condescendingly to me, it’s a huge pet peeve. Alex did not do that and I was appreciative. Would recommend dealership to friends/family.

After a rocky start, Jody Adams worked with both sides to find an amicable solution that everyone was happy with. Thank you for your help.

******BUYER BEWARE****** My son took his car for a new transmission. They had the car for 2 weeks. Communication was terrible. They would tell him his car was ready so he'd make the trip down and it wouldn't be, or he'd call and they'd have him in hold for over 10 minutes at a time only to come back on and say everyone was at lunch. That's not the worst of it. They quoted him a price, then for his trouble they said they had discounted the price $500. Then the service manager, Mitch said "unfortunately, the price is now $900 higher than the original price", no explanation, no itemized invoice. This is my son's first car. They took advantage of him because of his young age. After reading the BBB reviews, and comments on Facebook, I see this type of fraud is common for them. We still don't have a reason the price of the transmission was increased. The GM was disrespectful and aggressive and when asked for his supervisor, he said HE WAS big kahuna and had no supervisor. Also, they didn't bother to do any cleaning of the car after they worked in it there was grease all over the inside and out. The alignment was worse than before. Management talks in circles and they don't have answers for anything. There has been a complaint filed with the FTC and soon with the AG. AVOID THIS PLACE AT ALL COSTS! BUYER BEWARE!

I do not know how any of these other people can rate this dealership with 4 or 5 stars. Their sales team do not know how to handle issues that arise and their customer service skills are terrible. They make promises they do not keep, have very poor communication with their customer and offer no help in getting a refund of a CASH deposit. If you want good customer service and peace of mind knowing that the dealership would stand behind any problems, then this is NOT the dealership to use.

My family has bought multiple vehicles from this dealership. Since the change in GM, there has been an atmosphere of vibrance and excitement there. It makes the car buying experience less stressful, and depending on whether or not Delwin is controlling the Spotify, you're in great musically. You guys get it!

Yeah the asbolute worst. I can't believe we, the community of Fishers, allow these snakes to collect at 37 and 135th street. Please, please, save yourself... DO not even enter their terrible parking lot.

Got a car there a month ago and It has had too many problems. Don't buy from them!!

Alex was so awesome, he was so helpful and showed us all the features of our new to us car and the process was speedy!!

Highly recommend this dealer! They worked their magic and got me approved! Thanks KOF! I love my new car!