Reviews
review
i say N/A to the quality of repair because i don't know what it is. It is hopefully (likely) very good but i have only had it back for 3 days so it is hard to answer that question this early.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Lauri, Thank you for the feedback. It is very appreciated. Our team is happy to hear your visit went smoothly and everything seems perfect so far. Please do not hesitate to let us know should you need further assistance. Kind regards, Mike Bates, General Manager
Service Advisor
Great service! Would definitely recommend to others. All my questions were answered and delivery of texts was very prompt.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Frank, Thank you for choosing Audi Fremont. We appreciate your feedback. Guest satisfaction is very important to us, so we are pleased to hear your service was exceptional. Please, do not hesitate to let us know should you need further assistance now or in the future. Best, Mike Bates, General Manager
Great dealership
I had a very enjoyable experience when getting my brand new E-tron here, unlike what I had heard about dealing with a dealer. Everyone here was pleasant, professional and reasonable. I love their show room - it's beautiful!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Hong, Thank you for sharing some valuable feedback. We are so thrilled to see that you enjoyed your purchasing experience and want to welcome you to our Audi Fremont family! -Mike Bates, General Manager
Great service, knowledgeable and professional
Friendly professional advisor. Great foreman helped duplicate problem and fix.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Indumathi, Thank you for leaving us some feedback. Our team was so happy to hear that your recent service experience at Audi Fremont was exceptional. We look forward to seeing you next time. -Mike Bates, General Manager
Fremont
this dealer is great. The professionalism that the workers displayed was amazing.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Javier, Thank you for sharing some feedback with us. Our team is so happy to hear that your recent visit was an incredible one. As always, please feel free to reach out to us if we can ever assist further. -Mike Bates, General Manager
Service Feedback from Frank
The service rep is awesome and very top of the job. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Frank, We truly appreciate your feedback and are so pleased to hear that your experience working with our service team was exceptional. We look forward to seeing you again. -Mike Bates, General Manager
Raimund
Excellent customer service. Friendly atmosphere, the dealership was so clean, modern and a lot of car models to choose from. Sales person Nick Yoritate was very patient and helpful in negotiating the price of the car that I want.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Raimund, We appreciate your feedback and are beyond pleased to see that Nick provided you with an excellent purchasing experience. Welcome to the Audi Fremont family! -Mike Bates, General Manager
Great experience
I went in expecting to purchase a used vehicle. I didnt even want to consider a new vehicle thinking it was out of budget due to a trade-in that I wanted to do Wahid Qadir took the time to give me all options and was never pushy I end up getting a brand new car a Q3 to be exact that I absolutely love he even took the time to make sure I got the best price so I could be happy with the payment and he even help me setup the blue tooth with my phone I highly recommended Fremont Audi it was worth the drive to get there .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Claudia, Thank you for sharing some feedback with us. It is such a pleasure to see that Wahid provided you with an incredible purchasing experience. Congratulations on your new Audi Q3! -Mike Bates, General Manager
Convenience to drop off car for service
The service advisor should know and give discount especially the item is on special. I trust Audi and I spend a ton of money to own the master piece. The dealer should take care the customer with some discount and better deals when they bring the car to service. BTW, they need to change another coffee maker, it broke all the time and I got no coffee while I am waiting.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Brian, Thank you for Five-Star review! I contacted you regarding your feedback in the review. Please contact me directly at 510-403-3691 to go over your concerns. Thanks, Brandon Allen Client Relations
Frank Pieper
Really up to date experience in a beautiful showroom!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Frank, We appreciate your feedback and are so pleased to see that your experience at Audi Fremont has been exceptional. Welcome to the Audi family. -Mike Bates, General Manager