Zeigler Lincoln of Kalamazoo

Disappointing Experience with Ziegler of Kalamazoo I recently purchased a 2023 Lincoln Aviator from Ziegler of Kalamazoo in December 2023, and unfortunately, it has been nothing short of a nightmare. From day one, the vehicle exhibited numerous issues that have significantly impacted my experience. Firstly, upon bringing the vehicle home, I noticed malfunctioning wheel wells, which emitted a plastic burning smell, permeating my garage and home. Subsequently, I encountered problems with harsh shifting, a brake pedal that felt constantly engaged, and an all-wheel-drive system that failed in snowy conditions, leading to dangerous fishtailing incidents. Despite multiple attempts to address these issues with Ziegler, I was consistently brushed off and made to feel as though my concerns were unwarranted. The dealership's dismissive attitude towards my legitimate complaints was both frustrating and disheartening. On one occasion, I was even told there was nothing wrong with the vehicle, only to discover by another dealer only days after that a critical component—the front right axle—was improperly seated, rendering the all-wheel-drive system ineffective. The dealer stated this was likely from the factory and the cause of my awd system not working. Please see attached work order from zeigler stating there was nothing wrong with the awd system and then the one only a few days later at the dealership that took me seriously and fixed a major problem! Moreover, the service and sales team's response to my concerns was utterly unprofessional. Instead of acknowledging their oversight and taking appropriate action, they chose to deflect blame onto other dealerships and questioned the integrity of their assessments. Given the exorbitant price tag of the vehicle ($84,000) and Ziegler's purported commitment to customer satisfaction, I expected a level of service that has regrettably not been forthcoming. Instead, I've been met with excuse after excuse, leaving me disillusioned and deeply dissatisfied with my purchase. In conclusion, my experience with Ziegler of Kalamazoo has been nothing short of a disappointment. I would caution anyone considering purchasing a vehicle from this dealership to proceed with extreme caution and thoroughly inspect any prospective purchases before committing.

I am a first-time buyer who purchased a Subaru from Zeigler in April of 2023. Their team worked with me and my mechanic and did a great job guiding me through the process and working with my budget. I would definitely trust them again when purchasing a vehicle in the future!

Very pleased with the service we received from Jeff at Zeigler Lincoln. Highly recommend working with him!

Adam was extremely informative, helpful and understanding. His costumer relation is very thorough. It is a pleasure working with him. I have already recommended him to others,

The entire process went very smoothly, all parts of the exchange were handled very well. Jeff Jones was very helpful during the entire process and took the time to show the various features and options on the car.

Bill R. was easy to work with, attentive and found us the perfect fit! My new ‘used’ car was purchase was a smooth easy process. Thanks Bill!

Nancy was wonderful in every step of my process in purchasing my car. She has a great personality and very professional, plus knowledgeable.. The dealership is very fortunate to have her and I will always buy from her. Karen Warren..

Our experience was made phenomenal thanks to Tyler Trus. He was super knowledgeable, refrained from mansplaining things and didn’t try to swindle me. 10/10- would highly recommend!

Tyler has always been accommodating and making sure my family gets in the best car. From leases to purchases he has covered it all. He is knowledgeable and honest! Highly recommend

I went to Zeigler to shop for a new car. My lease on another vehicle from a completely different dealership was about to expire. Jeff Jones let me know he could take care of everything in one transaction; I wouldn't even have to go back to the other dealer. Jeff was extremely helpful and knowledgeable and made sure I understood everything along the way, making this car buying experience easy, super convenient and very positive! Highly recommend him and this dealership.