DriveTime of Union City

I was very happy with drive time. The website is easy to use so I was able to go in there with a mindset of what I wanted. Then when I went in the lady I worked with Ms Georgia made it very easy. Other than the process taking forever I was very happy with Drivetime

I am appalled at my experience with drivetime. I have been shifted from one call center to another with no real answers or response. I traded in a vehicle and the new truck check engine light came on within 5 miles of the dealership. The place did not fix the problem, but rather cleared the codes. Th truck should have never been sold. Fixed that issue and then the truck started overheating. So it was put in shop. The contract stated that you have 5 days to return vehicle for another or be satisfied somehow. Well with the truck in the shop I'm not allowed to return it, and the time in the shop is counting against my 5 days. When the truck broke down, I called for a wrecker. Due to a filing error, a wrecker was not sent and the truck sat I my yard for 2 days. After waiting 6 hours for the dealership to sort out their problems, the wrecker was promised, never arrived. I'm a contractor, without my truck you literally have cost me 1000 dollars of missed income. And I'm now having to rent a more expensive van than your rental reimbursement will cover. Almost 300 for 4 days plus gas. So by my math, you have cost me 1300 dollars. And counting. I have reached out and called everyone in you avarex, drivetime care team. With no results. I'd like someone who actually matters to contact me. This is ridiculous and becoming a legal matter. This experience is leaving me no alternative but to be in communication with my attorney. A simple phone call and treating me like a human would go a long way.

Best dealer i have delt with they are honest friendly and they will help you with your situation in any way they can by giving you solutions.

The process was simple and fast. The employees were friendly and very helpful!I thought they would be like every other dealership. Just get us in the door and hope we would just go with any vehicle. Buy it was not like that, we actually had a say in the whole process.

I checked online for a particular car make/model I wanted. The car that I wanted was listed as being at the Drivetime in Union City. I went to the dealership, and asked if they had the car that I saw in the online listing and they did. I drove the car around the block and went in to do the paperwork. No accidents on the Carfax, few owners. The car drove fine to me, it seemed as though the car had casual wear and tear, and the paint looked above average. A couple hours later I had the keys in hand, smiling as I left. I had a very good impression of the sales team and thought they did a wonderful job making the buying process quick and painless. Two days later the check engine light came on and the car started driving really, really bad. When just starting the car up and letting it sit in park running, the car would shake very badly. The car would drive, but was hesitant to respond when giving it gas, and had little to no power. I really liked and wanted this car so I just hoped it would just need general maintenance as it was at 63k miles. I figured it needed the 60k mile maintenance. I checked the “5 year warranty” they sold me with the car. It mentions how they will not pay for “maintenance”, “tune-ups”, and “spark plugs” among other things (even within 15 days of buying the car) and I knew I was in trouble. Thankfully for me this car broke so quickly and I was covered under the 5 day return policy. I took the car back on Monday (bought in on Friday) and told them I wanted to cancel the sale and for them to return my down payment. The sales team wanted to fix the car, but I was scared to take that chance. I didn’t believe the auto work could be done and tested within the remaining 2-3 day period of no return. I felt like any work needed should have already been done. I was told by the sales manager that because I paid my down payment using debit, that I would have to wait 3 days for a check to get sent, and they would call me when the check came. I was told if I would have used credit then Drivetime could have refunded my money immediately (good to know now). Well, of course they never called me and when I called Drivetime on Thursday the check was not there. I called on Monday and the check is still not there. Six days after I returned my car I am still without my refund. I really hope I get my money back soon as now I don’t have a car or my money to put down on another car elsewhere. I would not recommend anyone to buy a car from Drivetime. If you have to buy at Drivetime, I recommend you test drive it straight to the dealership of the manufacturer and let them check the car before signing the contract.

I went in not knowing i would get a car so soon! They helped me find the best and affordable deal. My greatest experience overall!

I am overall happy with my experience and the car I purchased is just what I wanted! Will definitely recommend this dealership to friends and family.

The team at tje union city location is super helpful and very proactive on getting what I wanted I found a truck in pelham alabama and they had no problems sending a man over there to pick it up that day and we bought that evening excellent service and very helpful through entire process great job thank you all so much

We got there and have them a budget and what we were looking for. They should us two cars and I bought the second one. Payments are cheap also!