Land Rover Chandler

Bobby, Michael and Jeff are great! This is the 6th car I’ve purchased from Penske over the years and they never disappoint! Very accommodating, easy to... work with and they made my buying experience seamless!

Mel Charles and JT are the best representatives for Penske automotive. They are probably more responsible for car sales than most of the car salesmen.

I am a newer transplant to AZ and am so fortunate to have found LandRover Chandler, more specifically, Mel in Service Dept. As my service adviser, he keeps... me updated on repairs and timeframes with the utmost courtesy and professionalism. He goes out of his way to ensure I am completely satisfied with my experiences at the dealership and when it is time to trade my Evoque in soon, I know I will be bringing it to LandRover Chandler for my new Range Rover, as they will deliver the customer service I expect! Also, JT is a true gem in this department and exemplifies the high standards of good old fashioned hospitality to each customer he encounters! I always tell my friends and family to come here if they want excellent customer service and quality work!

Bought the Range Rover new at the Tucson dealership. Went there for my first service and was scammed and lied to by the service department and service... manager. Since then been going to Chandler and nothing but 5 stars now! I will be going to Chandler when time to trade this one in for a new one!

Dropped off and got my rental car within minutes and four hours later they called and I came and picked it up and they had washed and clean the inside... as well and the checkout process was quick.

I would go back to this dealership for a purchase. We bought our car online and Michael Y. was friendly, attentive, informative, helpful. In the midst... of COVID-19 he delivered the car to our house, continued social distancing by signing docs outside. Perfect and seamless process. We’re very appreciative.

I have visited Land Rover of Chandler several times in the past, walked through the showroom and never once had an individual ask if they could help me.... So as my search for a Range Rover continues I came across three vehicles that they had in their inventory and that I was interested in, so because I never got any service when I was at the dealership, I went online and put in a request for information, within minutes I received a call from Michael, he asked how he could help me, I told him I wanted more information on the options on the three vehicles I was interested in. He replied with he did not have access to that information and would have to get back to me, odd I thought as he was a car sales person at the dealership and could not pull up the information or could not walk to the vehicles and take a picture of the window sticker and send it to me but that was not an option. So a few days passed and I had not heard from him so, I reached out to him and no response at all. So I decided to reach out to the dealership to see if someone else could help me, I called and was transferred to a sales associate, he very nice helpful, he apologized for Michael not getting back to me and said he would assist me. A short time later I received a text message from Michael stating that the information I had requested days ago on the vehicles I was interested in was in my email. So I reviewed the information and found a vehicle that had the features I was looking for and silly me I thought what the heck I will take the next steps to move forward with the purchase of the one vehicle I was interested in. So I go on line put in the request, added my trade in information and completed a credit application. Shortly after that Michael called me and said everything looks good, and here is the payment, interest rate, both were pretty close to what I had received from the online deal I put in that included my trade in. I told him I was fine with the payment and terms and lets move forward, shortly after that I received a confirmation from Land Rover financial (Chase), who asked me a few verification questions and confirmed all was good to go. Shortly after that I got a call from Michael and he said you never told me you were trading in a vehicle, I was a bit surprised as I had spoke to him about my trade in, I put it in the online inquiry and had a confirmation from the dealership that showed the trade in. He asked me for the VIN number I sent him the VIN and photos of the vehicle as well and never heard a word from him. I then got a text saying the revised deal was in my email, I opened the email and they had increased the payment significantly on were now giving pennies for my trade and increasing the loan about significantly. So I reached out to Michael multiple times to find out what was going, what changed and how I clearly indicated I had a trade in many times and got absolutely no response what so ever. I was disgusted with the service and let a few days pass, meanwhile the dealership continued to run my credit over and over and over again. So I reached out to the sales manager to find out why they were continuing to run my credit and why no one ever responded to me and why the trade in I submitted went un accounted for and the sales manager said well sorry your credit continues to get run I will let the sales person know your concerns. At that point I was floored, this sales manager never once stated how can I help you, lets see what we can do, NOTHING!!! No attempt to put the deal back together and sell me the vehicle I was interested in. I have been in sales for many, many years, I am the CEO and owner of a of a company with 20 sales associates and I have to question myself as to how this business keeps its doors open. The sales associates are terrible and the sales management are worse. In this crazy environment in which we are in I am pretty sure this dealership is probably not even close to meeting their sales goals.

Love all the service team! Jim, the manager is the best in customer service and last minute requests. Great team! Thank you Jim and all the service... team in chandler!

Land Rover Chandler always gives excellent customer service. Mel Charles in the service department is knowledgeable and detailed. I highly recommend this... dealership for purchase and service.

Earl Miller is outstanding. He is very knowledgeable, attentive and accessible. He really takes good care of me. I feel like a valued customer. Also feel... like my business means something. In this day and age it’s nice to get good service.