Premier Automotive

This was a terrible experience. When I was there, it was fine. They fixed things I asked to fix. Patrick was an excellent salesman that was in contact with me throughout. They did fix things that were requested. I had a clean car fax and it they said it passed their inspection. I don't mind giving credit where credit is due. The purchasing aspect was fine. Jesus handled my questions with pose and understanding. I never felt like he was annoyed by my questions, of which I had many. I thought I had secured financing from Capital One before I got there and that they worked with dealership so that the offer sheet was already done. He discussed that with me and I felt his explanation was reasonable. I would have given Patrick a similar rating, but then he treated me terribly afterwards. Not calling me back. Taking hours and hours to text back knowing full well I am hospital worker who works at night. When I was with him at the dealership, he had no problem stopping our conversation to answer the phone, but all of a sudden he can't answer people back. I live in Maryland and went to get it inspected and the list is multiple items that total a quarter of the cost of the car. 16k for the car and 4100 for repairs. The problem is that if they fail inspection they are required to detail why. They did not. The check engine light came on the 15 minutes into my drive home. I came back the next day and they ran the codes and stated the only code that came up was the battery voltage. When I got it to do my inspection, the catalytic converter requires replacement and a coolant leak coded back. Furthermore, multiple other aspects failed this inspection. The most notably was that they put the rear rotors on the front wheel. Which now have to be replaced because rear and front rotors are different. I am a reasonable person and do understand "As is", but they are required to disclose. If they missed these things on the first error code test, they should have gotten it on the next time they ran the codes because once the battery voltage code was fixed, 25 minutes after the check engine light came on again. I tried to discuss this with Mike and he acted like he never heard of me even though Patrick asked me for the inspection invoice and said he would give it to Mike. Finally got a hold of Mike, 6 hours later, and he said that never happened. So he said he would look into it. I called him a half hour later and he then acted like he didn't know what I was talking about again. These are unscrupulous businessmen that would sell you anything. If there is anything wrong, they will treat you like you are stupid and nothing after they get their sale. They rely on new business not repeat business. I'm happy for those that made it out of this dealership without massive bills... but I bet that is luck and not anything having to do with the prowess of the business. There are plenty of dealership fish in the sea, throw this fish back. It isn't worth it. Now, let me get back to working OT so that i can afford my $4100 inspection bill because they won't even do me the courtesy of calling me back and acting like men. Cheers to all. I hope this helps.

Absolute Click Bait. The 2022 corolla LE listed on their website is at 21,495. When getting to dealer and sat down with the finance guy. He changed the price to 23,495, he added Gap fee, bunch of other fees and I asked if he can write it down. He didn't and will not write it down itemized fees. I confronted him about the price 21,495 his sales man also gave when I got to the dealer and now why he jacked it up $2000 more. He said it is a reconditioned fee. I called this BS. He guy got angry and told me to go buy somewhere else cheaper. Out the door price was around $26,500. This dealer is being dishonest at its best.

Patrick was a great representative and took care of all of his customers on a busy Saturday

Nice relaxed atmosphere-everyone was so nice-Thank you Jesus for putting me in a great car at a good price!

10 out of 10 will recommend Great Service fast and affordable options ! Thanks Jesus again

The listed price is only to get you excited in the lot. You must add $3,000 to any advertised price because they do not disclose the "preparation fees" and other fees that must be paid. If you still don't believe the reviews, my advice is to ask for all of the fees up front. They will get you both in terms of costs and financing interest rates, as they will get you a very high interest rate. I arrived with a pre-approved rate, but they insisted on their own pricing as required.

Jesus and David were amazing help through the process and made every simple and easy to walk through

Car is holding up great after weeks of driving it, no complaints. Awesome service and great people.

I have purchased three vehicles from Patrick in three different companies over the past 13 years. I just so happened to be passing by Premier Auto and noticed him standing outside. My daughter has been looking for a HONDA HR-V and it just so happened that they got one in yesterday morning. My daughter is very happy and the search is over. Thank you Pat and Mike

David was very friendly and helpful throughout the entire process! We are very happy and would would recommend him to our friends and family