Driven Auto of Oak Forest

DO NOT MAKE THE SAME MISTAKE! When I first came to Driven Auto, they were friendly and sounded like an honest business. They told me that the car was ckean with no problems at all, and if I found anything wrong with it, they'd take care of it. I purchased the car in the afternoon, when I had it inspected at the Mercedes dealership, i found out that struts needed to be replaced. I called Driven Auto the next morning and told them about the issue. Unfortunately, their reply was disappointing. They said as soon as you drove out of our lot, we have nothing to do with you. I told them that I trusted them and took their word that nothing was wrong with the car and they'd fix any issues if I found them. They said they were busy and could not talk to me anymore. Very disappointed. Take your business elsewhere with an honest person.

I spoke with James on phone at length before i bought my car. I knew what I wanted and got exactly what I wanted. They were all helpful,fair and no pressure. I would reccomend them to anyone.

Words cannot express how helpful, accommodating, friendly and thoughtful this dealership is. They were so patient and kind with me and they sat down and walk over the details of my purchase multiple times. In all my experiences with the so called big dealerships, I have never come across one that was truly looking out for me and not their bottom line. They also searched for a better warranty for my car at a better price. Jim ordered my a brand new back light at no charge. I told him to check the brakes to see if they need replacement, he went a head and checked them out and replaced the car routers for me at no charge. I would hands down recommend This dealership to everyone I know. Thank you Jim, Jamel, and the rest of the staff there.

Just amazing service at this dealership James was my salesman he is very knowledgeable of the vehicles. I am happy with my Infiniti. Thank you Driven Auto.

I recently purchased a 17 Infiniti QX60 from Driven Auto and could not be happier. I took the train from St Louis, MO to Chicago and they managed to pick me up from the station. Upon arrival, the vehicle was washed and ready for presentation. I was pleased after the test drive and purchased immediately. They even filled my tank to drive home! Thank you Driven team for your amazing service.

DO NOT TRUST JAMES MASOUD OR DRIVEN AUTO Unfortunately I have to warn anyone considering doing business with this dealership to stay away. on September 11th I purchased a vehicle from James Masoud and I came with a pre-approved loan from Capital One. When I filled out the credit application I specifically told them to only send it to Capital One since I was pre approved so I wouldn't get hit with more than one Hard Credit check. Well about 3 weeks later I received a denial notice from Wells Fargo. They also tried to pull one over when offering an extended warranty. They told me they would reduce the warranty cost but all they did was try to hide it by messing with the loan. I would be have loved to provide a positive review but unfortunately they are the definition of grimy car salesman.

Amazing car buying experience at Driven Auto Oak Forest. The sales associate, Jim and the staff found me the right car that satisfied all my needs. With very little pressure, i am pleased with the serivce and staff. I would recommand anyone wanting a verly brand new used car to come shop here.

Bought a 2015 X3 from Ishmael the salesperson and Donny the finance Guru. I love BMW and Driven Auto has my loyalty thank you again

I inquired about a 2015 Infiniti Q50 and they called me and scheduled a test drive loved it very honest people they have nothing to hide I asked for the carfax they gave it to me with no questions asked

My husband and I were looking to purchase a VW Passat SEL Premium to replace a TDI we had sold back to VW. I had inquired about a 2016 VW Passat SEL that was advertised as a "SEL Premium" with the fender stereo system and remote start. I was contacted by Jim Ihmoud to come to the store to look at the vehicle and he assured me it was the model we were looking for with remote start. We have a copy of the ad that Driven Auto had online including remote start was an option on the vehicle. We drove 100 miles each way to test drive the car and we were very happy with the car's condition and mileage. We chatted with Jim during the test drive about the options we were looking for and again remote start was mentioned about it having it and being something we were needing in a car. Jim (the salesman) kept the key in his pocket while we test drove since it was a push button start vehicle. We weren't given the keys or a visual of the key fob until after we paid for the vehicle and all paperwork was signed and complete. When we got home after purchasing the vehicle we noticed the key fobs didn't have the option of starting the car and was missing the remote start option. I immediately called Jim to ask him if they gave us the wrong keys. He said it wouldn't start with the wrong keys but he would call the local VW dealership and get back with me. We never received a call back from him and we are highly disappointed in this vehicle at this point. I feel they should refund the amount it will cost for us to install remote start.