Reviews
Professional, proficient, and timely!
Professional, proficient, and timely! Leah Sudduth, service advisor, arranged our loan car and her coworker Madison saw that our vehicle was returned on schedule. Very pleased with our experience, and highly recommend!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your service staff were very nice right to the point
Your service staff were very nice right to the point friendly and kind all your workers at Walt Massey Dodge and Chevy are real nice to me. They treat me professional and I will be going back to Walt Massey. I’ve been Going there from day one
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service for My Jeep was very quick, thorough, &
Service for My Jeep was very quick, thorough, & Respected...Very knowledgeable, Communicative & Polite.Thank You for taking the time to do what was requested, correctly!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Just about every single time I do business with y’all
Just about every single time I do business with y’all your service department is messing something up or can’t figure something out or can’t do nothing about whatever the problems are
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We’re sorry to hear about your ongoing frustrations and appreciate you sharing your experience. Phillip Pogue is looking into your concerns and would like the chance to address them directly. Please reach out so we can work together on a better outcome.
Madison did a great job keeping me informed on the
Madison did a great job keeping me informed on the progress of the service being performed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Madison will be glad to know her updates made a difference during your visit. We’re happy to hear you had a positive experience and appreciate your feedback!
They have a very courteous and helpful staff!
They have a very courteous and helpful staff!! They did a great job of putting us in a great vehicle for our budget.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We’re glad our team could help you find the right vehicle within your budget. Thanks for your kind words about our staff and for choosing us!
Technicians are not knowledgeable enough to service an
Technicians are not knowledgeable enough to service an eco-diesel engine .Previous service the technician overfilled my engine oil had to bring it back to take out some oil was offered a free service next time. This service I was told my cabin filter was dirty and they would change it for 65.00 that was what the filter would cost me. Priced some filters at parts store it was anywhere from 14.95 to 25.95 . Sorry but that is not good customer service. Leah at the front desk does an excellent job
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We’re sorry to hear about the issues you’ve experienced and appreciate you bringing them to our attention. Your feedback is being taken seriously—our GM, Phillip Pogue, is looking into the matter and will be in touch. In the meantime, you’re welcome to reach out to him directly. We’re glad to hear Leah provided excellent service and will be sure to pass that along to her.
Very friendly and helpful Answers all questions and gives
Very friendly and helpful Answers all questions and gives advice on what might be needed in the future for maintenance
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We’re glad to hear our team was friendly, helpful, and proactive about your vehicle’s maintenance needs. Providing clear answers and guidance is part of the service we’re proud to deliver—thanks for your feedback!
Angie was great in helping me get a car for my daughter.
Angie was great in helping me get a car for my daughter. Highly recommend Angie for your next vehicle purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
That’s wonderful to hear! Angie will be thrilled to know she made the process a great one for you and your daughter. Thank you for the recommendation—we’re always here to help with your next vehicle!
What an exceptional experience!
What an exceptional experience! From the moment we walked in, we weren’t pushed into anything. I told them exactly what we were looking for, and they helped us every step of the way. I don’t think I could ever buy a car anywhere else.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We’re so glad to hear your experience was exceptional from start to finish! It means a lot that you felt heard and supported without any pressure. We’d love to help you again whenever the time comes for your next vehicle!