Fowler Ford Tulsa

Ben in the service department was really helpful getting our vehicle in and getting it diagnosed. Communication was perfect throughout the whole process.

I made an appointment for a recall on my 2018 ford explorer and get the oil changed and tires rotated while it was there. They said drop it off at 8:00am and it would take 4-5 hours. I went back at 2:00pm, it was still in the shop and they informed me they would not be able to do the recall work unless I left it there until 5:00pm or over night. The purpose of the visit was for the “recall” and I made an appointment but they said, do to being short handed they couldn't even look at it to see if they needed to order any part. Did I mention I made an appointment for “recall” work? Well, if this is what they call service I should probably check the lug nuts after my tire rotation or did they even get that complete. If you don't have the people to complete the work don't make the appointment and if this is what you call acceptable service, I will not be doing any business at Fowler Ford.

Communication was terrible! I was not told there would be no loaner vehicle and I live approximately 30 miles away. Truck was supposed to be ready on Friday but no one contacted me to let me know it wouldn’t be ready. Received a call on the next Wednesday that it was ready only to get there and find out they forgot to check one of the things I brought it in for. If this weren’t warranty work I wouldn’t use them again.

On a Thursday I took my F450 to them for the 10,000 service. I also inform them there is a vibration at highway speeds. I had purchased a set of self balancing rings. They agreed to install them for me. I informed them that the lead weights were to be removed from the 4 aluminum wheels. They also aligned the truck. Front tires were very scalloped had them Oder 2 front tires. They didn’t remove the lead weights as I asked. Saturday morning I was there for my front tire install. The tire guy put gouges in my rims and must have laid them face down and then turned them, due to scratches over the faces of the rims, even under the center caps. Took off the centramatic self balancers and put them in bed of the truck. They never checked for the vibration. They have lost my business for ever. If they treated me that way after purchasing a $88,000 truck. Imagine if you buy an escort. And they’ve never offered to fix there f#¥k up.

I went to Fowler Ford to get my radio repaired. They were nice to me.

Fowler scheduled a last minute oil change and tire rotation for me. Done in 45 minutes! Bought two vehicles from them. Great to work with.

My second bad experience here. I am done. The first one was brought to the attention of the GM and service manager who happen to be in the room at the time. I got over it. This time, grease all over the floor mats, interior door pull and steering wheel. Not a minor mess, pretty bad. Service advisor even said my interior was like a new truck. Poor service advisor did his best to vacuum the floor mats, even though I told him it was grease and that would not work. I had to go scrub at the car wash. THEN I found a good scratch on the truck when I got home. I had just waxed it, know every little scratch and its either in my garage or away from others at my office. Cannot prove it came from this visit. NO but after all this I would say good chance because of the carelessness. This is uncalled for. After my first visit there a couple of days later I notices my sway bar end links were rusted off. How did the tech not notice this when he had it in the air. Good looking out Fowler.

I took my 2019 Ford Expedition to the dealer for AC service. It wasn't cooling and it's 100° in Oklahoma. After waiting 12 days for them to look at it, I'm told it's working fine and the technician can't find anything wrong with it. I go to pick up my car and turn on the air as I'm leaving, in 98° heat, and the air is hotter than the Temps outside. I call and ask if they are sure they looked at it and I'm told it was absolutely looked at by their technician. The next day I took it to a tire shop that also does some car repairs. Within 15 minutes they tell me it needs freon but the type is different from what they use because it's a newer type of freon and I should take it to the dealer as they would have that type. After telling them about the terrible service at Fowler Ford they called around and found another shop to take my vehicle to for service. I will say, Cody at Fowler Ford was polite and professional and had he been a technician I'm sure he would have found the problem That's not his area of expertise.

My weathertech floor mats were very dirty from the mechanics boots, what happened to putting paper mats down to prevent this?

They were friendly and very helpful. They had what I was looking for and made for an enjoyable experience. Finance department was also very helpful.