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SONS Chevrolet Cadillac

(81 reviews)

Reviews

(81 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of SONS Chevrolet Cadillac from DealerRater.

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Thomas has been amazing and an always takes care of me.

Thomas has been amazing and an always takes care of me. Brought car for service and recommends what I need and checks the whole vehicle for me. I won?t go to anyone else.

Thomas has been amazing and an always takes care of me.

Thomas has been amazing and an always takes care of me. Brought car for service and recommends what I need and checks the whole vehicle for me. I won?t go to anyone else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Brian, for your wonderful feedback! We’re thrilled to hear that you've had such a great experience with us at Sons Chevrolet Cadillac. It's fantastic to know that our team has provided you with the reliable service you deserve. We look forward to serving you again in the future! Sincerely, The SONS Chevrolet Cadillac Team

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Dewayne at Sons Chevrolet in the parts dept.

Dewayne at Sons Chevrolet in the parts dept. is THE MAN!! THANK YOU FOR TAKING CARE OF ME!! From William Mitchell

Dewayne at Sons Chevrolet in the parts dept.

Dewayne at Sons Chevrolet in the parts dept. is THE MAN!! THANK YOU FOR TAKING CARE OF ME!! From William Mitchell

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you, William! We're thrilled to hear about your positive experience with Dewayne in the parts department at Sons Chevrolet Cadillac. Your appreciation means a lot to us! We look forward to serving you again soon! Sincerely, The SONS Chevrolet Cadillac Team

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Bryan Harris was the worst salesman.

Bryan Harris was the worst salesman. My husband wanted to surprise me with a vehicle for Mother's Day. To make a long story short he mislead my husband who is a veteran and senior citizen just to make a sale. We had an issue when we test drove the vehicle, time to pick it up after purchased and to get an extra set of keys. Bryan was very aggressive, not attentive, didn't know the correct info on the GMC Terrain. Just bad customer service

Bryan Harris was the worst salesman.

Bryan Harris was the worst salesman. My husband wanted to surprise me with a vehicle for Mother's Day. To make a long story short he mislead my husband who is a veteran and senior citizen just to make a sale. We had an issue when we test drove the vehicle, time to pick it up after purchased and to get an extra set of keys. Bryan was very aggressive, not attentive, didn't know the correct info on the GMC Terrain. Just bad customer service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for sharing your experience with us, Lisa. We understand how important it is to receive attentive and knowledgeable service, especially when making such an important purchase like your GMC Terrain. Your feedback is appreciated, and we take it seriously as it helps us improve. We invite you to reach out to us directly at Sons Chevrolet Cadillac so we can discuss your concerns further. Thank you for bringing this to our attention. Sincerely, The SONS Chevrolet Cadillac Team

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Kraig and the Team at SONS Chevy-Cadillac are easy to do

Kraig and the Team at SONS Chevy-Cadillac are easy to do business with. No pressure, everything is upfront and straightforward. Nobody could come close to beating their price! This is my second new Chevy purchased from Kraig Mcahren.

Kraig and the Team at SONS Chevy-Cadillac are easy to do

Kraig and the Team at SONS Chevy-Cadillac are easy to do business with. No pressure, everything is upfront and straightforward. Nobody could come close to beating their price! This is my second new Chevy purchased from Kraig Mcahren.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you, Ed, for your wonderful review! We’re thrilled to hear that your experience at Sons Chevrolet Cadillac was easy and straightforward. It’s great to know that you found our pricing unbeatable and that this is your second new Chevy with us. We appreciate your business and look forward to serving you again in the future! Sincerely, The SONS Chevrolet Cadillac Team

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Kraig and the Team at SONS Chevy-Cadillac are easy to do

Kraig and the Team at SONS Chevy-Cadillac are easy to do business with. No pressure, everything is upfront and straightforward. Nobody could come close to beating their price! This is my second new Chevy purchased from Kraig Mcahren.

Kraig and the Team at SONS Chevy-Cadillac are easy to do

Kraig and the Team at SONS Chevy-Cadillac are easy to do business with. No pressure, everything is upfront and straightforward. Nobody could come close to beating their price! This is my second new Chevy purchased from Kraig Mcahren.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for your kind words! We're thrilled to hear that your experience with Kraig and the team at Sons Chevrolet Cadillac was so positive. It’s great to know that you found the process straightforward and appreciated our pricing. We look forward to serving you again for your next vehicle purchase! Enjoy your new Chevy! Sincerely, The SONS Chevrolet Cadillac Team

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Very good customer service Clint went above and beyond I

Very good customer service Clint went above and beyond I have never had a bad experience with this service department would recommend to anyone that needs car repairs

Very good customer service Clint went above and beyond I

Very good customer service Clint went above and beyond I have never had a bad experience with this service department would recommend to anyone that needs car repairs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Clark! We truly appreciate your kind words about our service department and Clint's dedication. It's fantastic to hear that you've had such positive experiences at Sons Chevrolet Cadillac. We look forward to seeing you again for any future car repair needs! Sincerely, The SONS Chevrolet Cadillac Team

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Bate and switch, twice Sale on internet not same as

Bate and switch, twice Sale on internet not same as on lot. xx waste of time

Bate and switch, twice Sale on internet not same as

Bate and switch, twice Sale on internet not same as on lot. xx waste of time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Lou, this is not how we do business! I am asking for you to please contact me, so I can look into this. Please email me at JCapps@SONSautogroup.com or call me 706-322-8888. John Capps General Manager SONS Chevrolet Cadillac

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It was great experience my service guy nice & helpful.

It was great experience my service guy nice & helpful.. ny trick wasn't running right when I was leaving.. He got me straight. AWESOME DUDE!!!

It was great experience my service guy nice & helpful.

It was great experience my service guy nice & helpful.. ny trick wasn't running right when I was leaving.. He got me straight. AWESOME DUDE!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Antonio! We're thrilled to hear about your great experience at Sons Chevrolet Cadillac. It's wonderful that our service team was able to help you with your truck and get everything running smoothly. We appreciate your kind words and look forward to seeing you again soon! Sincerely, The SONS Chevrolet Cadillac Team

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While we are super grateful for the truck, it was

While we are super grateful for the truck, it was mentioned at time of sale that there was another set of keys and the lock nug key. Our sales rep was called weekly about the update of these two items that we were originally told were shipped down from the previous owners. As the time went on, two sales reps and the person who receives the keys (from what we were told) had no idea where these items were. When we bought the truck on the 1st of November, the loan had already been finalized before we finished talking to financing about adding another key and fob to the loan. While it's only "$200" they openly admitted to not knowing where the items were. When we went today to get the plate for the truck, we asked again. We are incredibly grateful that they were able to take the master key to take the locking lug nuts off and put normal lug nuts on, but we have YET to solve the missing key issue.

While we are super grateful for the truck, it was

While we are super grateful for the truck, it was mentioned at time of sale that there was another set of keys and the lock nug key. Our sales rep was called weekly about the update of these two items that we were originally told were shipped down from the previous owners. As the time went on, two sales reps and the person who receives the keys (from what we were told) had no idea where these items were. When we bought the truck on the 1st of November, the loan had already been finalized before we finished talking to financing about adding another key and fob to the loan. While it's only "$200" they openly admitted to not knowing where the items were. When we went today to get the plate for the truck, we asked again. We are incredibly grateful that they were able to take the master key to take the locking lug nuts off and put normal lug nuts on, but we have YET to solve the missing key issue.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Mrs. Moore, thank you for your business and the review. We are trying to locate the key that was shipped to us. If we are not able to locate that key we will work with you on getting a second key made. I apologize for the time this has taken, but we will get it resolved. John Capps General Manager

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From the moment I walked in, the team made me feel

From the moment I walked in, the team made me feel welcomed and valued, with friendly, no-pressure guidance through the car-buying process. Their selection of vehicles was impressive, and they were dedicated to helping me find the perfect fit at the best price. The commitment to quality and service here is truly unmatched. If you're looking for a dealership that genuinely cares, I highly recommend SONS Chevrolet Cadillac!

From the moment I walked in, the team made me feel

From the moment I walked in, the team made me feel welcomed and valued, with friendly, no-pressure guidance through the car-buying process. Their selection of vehicles was impressive, and they were dedicated to helping me find the perfect fit at the best price. The commitment to quality and service here is truly unmatched. If you're looking for a dealership that genuinely cares, I highly recommend SONS Chevrolet Cadillac!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you so much for your wonderful review! We're thrilled to hear that you felt welcomed and valued during your visit to Sons Chevrolet Cadillac. Our team is dedicated to providing a friendly and pressure-free car-buying experience, and it's great to know we met your expectations. We appreciate your recommendation and look forward to helping you again in the future! Safe travels in your new vehicle! Sincerely, The SONS Chevrolet Cadillac Team

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