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SONS Chevrolet Cadillac

3.5
(70 reviews)
Visit SONS Chevrolet Cadillac
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed

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New (888) 468-5536 (888) 468-5536
Used (866) 455-0648 (866) 455-0648
Service (888) 512-4783 (888) 512-4783

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About our dealership

This seller has been on Cars.com since May 2024.
Thank you for making your way to SONS Chevrolet, your certified Chevrolet dealer serving drivers throughout Columbus and the surrounding areas. At our dealership, you’ll find a solid selection of new Chevrolet models for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues well beyond the date of purchase.
Family Driven.

Service center

Phone number (888) 512-4783

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

View all 6 employees View less employees

Reviews

3.5
(70 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of SONS Chevrolet Cadillac from DealerRater.

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1.0

Dropped my truck off almost a week ago to get its

Dropped my truck off almost a week ago to get its 90k-100k service. I knew the transmission was acting funny and tailgate not working properly and wanted those checked out as well. I have only had the truck for a year, its a 2019 and only had 63k miles on it when I purchased it. I told the service rep, I'm pretty sure its still under warranty because I bought one when I bought the truck. She told me no, the warranty went out at 63k miles. 1. that doesn't make any sense, never seen a warranty go out at 63k miles and 2. I told her "no, that's how many miles were on it when I bought it." Never got a real answer. I also told her I did not need an oil change or tires rotated as I literally just bought new tires the week prior, had them mounted, balanced, and alignment completed. Oil still had 65% life left and I do those things myself. YET, I am still being charged for tire rotation and oil change. In regards to my tailgate not working. They are charging me over $300 for a tailgate actuator, when the one that is in there works just fine...how do I know that...because I bought it and replaced the factory one that wasn't working previously. I told the service rep, I have checked all the relays, fuses, connections, and actuator and that it has to be something in the computer. I am mechanically inclined, have my own shop, and feel I am being taken advantage of. I can't believe they are trying to pull this crap. The most infuriating thing is the extreme lack of communication. Dropped my truck off at 9a.m. and I had to call back at 5p.m. just to get an update. I went back up there at 5p.m. to get stuff out of my truck and it was just sitting in a parking lot behind the shop like it hasn't even been touched. I mean what did it do for 7 hours? Now my truck has been there almost a week, still with no update, no offer for a loaner vehicle, nothing. I shouldn't be the one calling or going up there to get updates.

1.0

Dropped my truck off almost a week ago to get its

Dropped my truck off almost a week ago to get its 90k-100k service. I knew the transmission was acting funny and tailgate not working properly and wanted those checked out as well. I have only had the truck for a year, its a 2019 and only had 63k miles on it when I purchased it. I told the service rep, I'm pretty sure its still under warranty because I bought one when I bought the truck. She told me no, the warranty went out at 63k miles. 1. that doesn't make any sense, never seen a warranty go out at 63k miles and 2. I told her "no, that's how many miles were on it when I bought it." Never got a real answer. I also told her I did not need an oil change or tires rotated as I literally just bought new tires the week prior, had them mounted, balanced, and alignment completed. Oil still had 65% life left and I do those things myself. YET, I am still being charged for tire rotation and oil change. In regards to my tailgate not working. They are charging me over $300 for a tailgate actuator, when the one that is in there works just fine...how do I know that...because I bought it and replaced the factory one that wasn't working previously. I told the service rep, I have checked all the relays, fuses, connections, and actuator and that it has to be something in the computer. I am mechanically inclined, have my own shop, and feel I am being taken advantage of. I can't believe they are trying to pull this crap. The most infuriating thing is the extreme lack of communication. Dropped my truck off at 9a.m. and I had to call back at 5p.m. just to get an update. I went back up there at 5p.m. to get stuff out of my truck and it was just sitting in a parking lot behind the shop like it hasn't even been touched. I mean what did it do for 7 hours? Now my truck has been there almost a week, still with no update, no offer for a loaner vehicle, nothing. I shouldn't be the one calling or going up there to get updates.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Hello Dustin, thank you for sharing your recent service experience with Sons Chevrolet Cadillac. We understand your frustration regarding the warranty confusion and unnecessary charges for services you did not require. We want to ensure that your concerns are addressed promptly and accurately. Our team will look into this and we hope to be in touch shortly so we can discuss the situation further and work towards a resolution that meets your expectations. Thank you for bringing these matters to our attention. Sincerely, The SONS Chevrolet Cadillac Team

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5.0

I recently had my vehicle totaled.

I recently had my vehicle totaled. Brian Muse went beyond expectations trying to help me. When it was time to buy a car you can bet I stayed with SONS Chevrolet Cadillac . Clay Green worked hard to get me my best interest rates on my new purchase. GW Marlow was very patient and explained my financing options in full detail. The GM John Capps helped me with my options as well. Everyone was very upfront with the entire process and I didn’t have to worry about anything. I will definitely be coming back next time I buy another vehicle.

5.0

I recently had my vehicle totaled.

I recently had my vehicle totaled. Brian Muse went beyond expectations trying to help me. When it was time to buy a car you can bet I stayed with SONS Chevrolet Cadillac . Clay Green worked hard to get me my best interest rates on my new purchase. GW Marlow was very patient and explained my financing options in full detail. The GM John Capps helped me with my options as well. Everyone was very upfront with the entire process and I didn’t have to worry about anything. I will definitely be coming back next time I buy another vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Sierra, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Brian and the rest of our team went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, The SONS Chevrolet Cadillac Team

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5.0

I went in and let them know what was most important in my

I went in and let them know what was most important in my purchase. The Manager's worked hard to get me what I needed. They were very honest and upfront with me. I will definitely go to SONS for all my buying, servicing, and body shop needs.

5.0

I went in and let them know what was most important in my

I went in and let them know what was most important in my purchase. The Manager's worked hard to get me what I needed. They were very honest and upfront with me. I will definitely go to SONS for all my buying, servicing, and body shop needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from the Sons Chevrolet Cadillac team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, The SONS Chevrolet Cadillac Team

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1.0

This place should be called Clown Show Cadillac.

This place should be called Clown Show Cadillac. In 30yrs of buying cars, this is the most unmotivated and unprofessional sales team I have dealt with. The communication is poor and the left hand doesn't know what the right hand is doing. This place is not serious about selling cars. Beware on the SONS Advantage. When you read this dealers website, they claim to not charge any unnecessary fees. Every sale includes the SONS Advantage at an additional $676, whether you want it or not. It is an option that is not available from Cadillac which makes it an unnecessary fee added by the dealership to increase profit margin. Not to mention their Doc fee is almost double than Atlanta dealerships. The sales team lacks motivation and does not communicate well or in a timely manner. The first sales person I dealt with tried to tell me I had to trade in with them and finance through them in order to get the discount (I have it in writing). After 48hrs of no response from her, I got salesman #2. I sent him my trade in pictures and info and he never responded (until 10 days later asking if I was still interested). While waiting for a response from #2, this place passes me off to the #3 man, the sales manager, and this time I go 72hrs without a response - he is the manager! After several unreturned phone calls and emails, I finally speak to the general manager 11 days after initial contact. His stance was that even though SONS claims to not charge unnecessary fees, the SONS Advantage was necessary and would not lower the cost of the vehicle or add something to the sale to compensate for it (tinted windows like what is pictured on the Cadillac website for this vehicle). It blows my mind that this dealership is willing to keep paying the per diem for a car that is not selling rather than cut their ridiculous doc fee or SONS Advantage fee and move it off the lot - that's $1400 of dealer fluff added to the bill between those 2 fees. All I asked for was $500 tinted windows. Their 10% discount quickly dwindled once you started tacking on the erroneous fees. SONS Advantage was the deal breaker

1.0

This place should be called Clown Show Cadillac.

This place should be called Clown Show Cadillac. In 30yrs of buying cars, this is the most unmotivated and unprofessional sales team I have dealt with. The communication is poor and the left hand doesn't know what the right hand is doing. This place is not serious about selling cars. Beware on the SONS Advantage. When you read this dealers website, they claim to not charge any unnecessary fees. Every sale includes the SONS Advantage at an additional $676, whether you want it or not. It is an option that is not available from Cadillac which makes it an unnecessary fee added by the dealership to increase profit margin. Not to mention their Doc fee is almost double than Atlanta dealerships. The sales team lacks motivation and does not communicate well or in a timely manner. The first sales person I dealt with tried to tell me I had to trade in with them and finance through them in order to get the discount (I have it in writing). After 48hrs of no response from her, I got salesman #2. I sent him my trade in pictures and info and he never responded (until 10 days later asking if I was still interested). While waiting for a response from #2, this place passes me off to the #3 man, the sales manager, and this time I go 72hrs without a response - he is the manager! After several unreturned phone calls and emails, I finally speak to the general manager 11 days after initial contact. His stance was that even though SONS claims to not charge unnecessary fees, the SONS Advantage was necessary and would not lower the cost of the vehicle or add something to the sale to compensate for it (tinted windows like what is pictured on the Cadillac website for this vehicle). It blows my mind that this dealership is willing to keep paying the per diem for a car that is not selling rather than cut their ridiculous doc fee or SONS Advantage fee and move it off the lot - that's $1400 of dealer fluff added to the bill between those 2 fees. All I asked for was $500 tinted windows. Their 10% discount quickly dwindled once you started tacking on the erroneous fees. SONS Advantage was the deal breaker

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
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5.0

I found a car that I wanted online and it happened to be

I found a car that I wanted online and it happened to be here at Sons Chevrolet. I live out of state, so this was going to be the first time I had ever bought a car without physically inspecting it myself on site. Bottom line upfront – it was an excellent experience. Bryant was assigned to me as the salesman, and he was outstanding. He took the time to help me inspect the car via FaceTime. He was always responsive and followed up with my questions. Clay was the business manager and he was straightforward and no xx. We agreed on a price and the deal was done. Dee Ann took care of the paperwork and the registration and title process. Seamless from start to finish. I coordinated my own auto shipping and the car was ready when the transporter arrived. As a final nice touch, my car was delivered with a full tank of gas. In my almost half century of owning and buying cars, this was the easiest. This is also the first time I’ve ever taken the time to write an online review, so that is saying something on its own.

5.0

I found a car that I wanted online and it happened to be

I found a car that I wanted online and it happened to be here at Sons Chevrolet. I live out of state, so this was going to be the first time I had ever bought a car without physically inspecting it myself on site. Bottom line upfront – it was an excellent experience. Bryant was assigned to me as the salesman, and he was outstanding. He took the time to help me inspect the car via FaceTime. He was always responsive and followed up with my questions. Clay was the business manager and he was straightforward and no xx. We agreed on a price and the deal was done. Dee Ann took care of the paperwork and the registration and title process. Seamless from start to finish. I coordinated my own auto shipping and the car was ready when the transporter arrived. As a final nice touch, my car was delivered with a full tank of gas. In my almost half century of owning and buying cars, this was the easiest. This is also the first time I’ve ever taken the time to write an online review, so that is saying something on its own.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your review. We're glad to hear that you found the process of buying a car from us to be hassle-free. If you have any further questions about your new vehicle, please let us know! Sincerely, The SONS Chevrolet Cadillac Team

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1.0

I wanted to do everything online and, on the phone, so I

I wanted to do everything online and, on the phone, so I tried to order the car directly from the GM - Cadillac site. They recommended that I reach out to 4 dealerships that had a similar car of the one I build. Sons of Chevrolet Cadillac was the closest one from Atlanta, where I live. I sent them an e-mail straight from the Cadillac site and one of the salespersons contacted me the very next day. His name is Keith. He was easy to work with; just a very personable person. I ended up purchasing a 2024 Cadillac XT4 Sport. I've always purchased new cars and I've owned 6 so far. This was my very first American car. The previous 5 have been 2 Toyotas, 2 Hondas, and 1 Acura. So, the car was delivered to me on December 30th of 2023. Upon inspecting it, I found 2 scratches (1 was over 3 inches). We called the dealership and Keith told me they would have it fixed. I know, I should have gotten something in writing. My defense is that the entire process so far was seamless, and Keith came across so trustworthy, that I felt I could trust him. Feel free to call me stupid, like my co-workers! I want to warn people not do business with these dishonest people. They have managed to ruin the joy of the purchase. I will be warning people on every site that I can leave a review on this dealership. This will by my 1st of many reviews. If I can save 1 person from their dishonesty, then I will chuck this down as lesson learn.

1.0

I wanted to do everything online and, on the phone, so I

I wanted to do everything online and, on the phone, so I tried to order the car directly from the GM - Cadillac site. They recommended that I reach out to 4 dealerships that had a similar car of the one I build. Sons of Chevrolet Cadillac was the closest one from Atlanta, where I live. I sent them an e-mail straight from the Cadillac site and one of the salespersons contacted me the very next day. His name is Keith. He was easy to work with; just a very personable person. I ended up purchasing a 2024 Cadillac XT4 Sport. I've always purchased new cars and I've owned 6 so far. This was my very first American car. The previous 5 have been 2 Toyotas, 2 Hondas, and 1 Acura. So, the car was delivered to me on December 30th of 2023. Upon inspecting it, I found 2 scratches (1 was over 3 inches). We called the dealership and Keith told me they would have it fixed. I know, I should have gotten something in writing. My defense is that the entire process so far was seamless, and Keith came across so trustworthy, that I felt I could trust him. Feel free to call me stupid, like my co-workers! I want to warn people not do business with these dishonest people. They have managed to ruin the joy of the purchase. I will be warning people on every site that I can leave a review on this dealership. This will by my 1st of many reviews. If I can save 1 person from their dishonesty, then I will chuck this down as lesson learn.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We apologize for any lack of communication on our part. We will be in touch today to see how we can resolve this issue. We appreciate your business! We want you to have a great experience with your new Cadillac and with SONS! John Capps, General Manager

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5.0

New car

Sales and financing were professional and actually enjoyable. Was disappointed with the detailing section took two days to clean the vehicle and still didn?t reach the standard expected of a new vehicle. Left dirt in cracks and crevices being a black exterior color they left micro scratches in the paint. Did not want them to cause anymore damage so I accepted the vehicle and had it detailed myself.

5.0

New car

Sales and financing were professional and actually enjoyable. Was disappointed with the detailing section took two days to clean the vehicle and still didn?t reach the standard expected of a new vehicle. Left dirt in cracks and crevices being a black exterior color they left micro scratches in the paint. Did not want them to cause anymore damage so I accepted the vehicle and had it detailed myself.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We greatly appreciate you providing such honest feedback, Ken. Your comments will be reviewed with our team, and we encourage you to contact us to discuss this further. Sincerely, The SONS Chevrolet Cadillac Team

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5.0

Excellent experience purchasing a pre-owned SUV from Sons

Excellent experience purchasing a pre-owned SUV from Sons in Columbus. Keith C is a true sales professional who is not just knowledgeable, but caring and responsive to your specific needs. The entire staff we encountered from Sheila at the front, Keith, Mike and GW made our purchase experience worth the 150 mile round trip. I will be contacting Keith C at Sons for my next vehicle purchase and encouraging my family and friends to do the same for their next vehicle.

5.0

Excellent experience purchasing a pre-owned SUV from Sons

Excellent experience purchasing a pre-owned SUV from Sons in Columbus. Keith C is a true sales professional who is not just knowledgeable, but caring and responsive to your specific needs. The entire staff we encountered from Sheila at the front, Keith, Mike and GW made our purchase experience worth the 150 mile round trip. I will be contacting Keith C at Sons for my next vehicle purchase and encouraging my family and friends to do the same for their next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Matt , thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The SONS Chevrolet Cadillac Team

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1.0

We visited SONS Chevrolet Cadillac in search of a used

We visited SONS Chevrolet Cadillac in search of a used vehicle and had intentions of making a purchase today. However, during negotiations, which we are entitled too, the sales manager basically came out with an arrogant demeanor and pretty much told us we could leave. During his 30 second rant, he never introduce himself nor did he even give us a chance to speak. He mentioned how long the vehicle had been on the lot and advised us to continue our search. Whereas, we could have settled and made the purchase but because the vehicle was used, we would have been out of an additional $2k-$3k getting the paint redone. If I am making a purchase, I want to make sure I have made that clear with my negotiations. Byron the salesman was wonderful. He took the time to answer any question we had and was very knowledgeable. I will not spend my money where I am treated as if I am no one point blank! The unknown sales manager made that very clear.

1.0

We visited SONS Chevrolet Cadillac in search of a used

We visited SONS Chevrolet Cadillac in search of a used vehicle and had intentions of making a purchase today. However, during negotiations, which we are entitled too, the sales manager basically came out with an arrogant demeanor and pretty much told us we could leave. During his 30 second rant, he never introduce himself nor did he even give us a chance to speak. He mentioned how long the vehicle had been on the lot and advised us to continue our search. Whereas, we could have settled and made the purchase but because the vehicle was used, we would have been out of an additional $2k-$3k getting the paint redone. If I am making a purchase, I want to make sure I have made that clear with my negotiations. Byron the salesman was wonderful. He took the time to answer any question we had and was very knowledgeable. I will not spend my money where I am treated as if I am no one point blank! The unknown sales manager made that very clear.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Ms Lawson, I left you a voice mail earlier. While we do put our best price forward and didn't have room to negotiate on this one, I would love to speak to you and apologize for the way the situation possibly was handled. I look forward to visiting with you to find a way to work together in the future. John Capps General Manager

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5.0

Customer service

Mere words cannot fully express my sincere gratitude for the excellent representation by our sales rep Byron Caruso. He did everything in his power to make my wife and I welcome always wanting to all he could to help us as we both are retired and have health issues. His tenacity to do his job was unwavering and steadfast. He was such a pleasant young man to deal with. I will definitely send business his way.

5.0

Customer service

Mere words cannot fully express my sincere gratitude for the excellent representation by our sales rep Byron Caruso. He did everything in his power to make my wife and I welcome always wanting to all he could to help us as we both are retired and have health issues. His tenacity to do his job was unwavering and steadfast. He was such a pleasant young man to deal with. I will definitely send business his way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Alfred, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Bryon's efforts have made the difference in your experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, The SONS Chevrolet Cadillac Team

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