SONS Chevrolet Cadillac

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3.7
(47 reviews)

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About our dealership

This seller has been on Cars.com since February 2018.

Reviews

3.7
(47 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

emt31998@yahoo.com

Service team was Awesome and had me going in a about an hour was getting P.M. on my 2500.

Dealer response

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The SONS Chevrolet Cadillac Team

1.0

Service nearly got me a traffic ticket damaged hea

Took my 2019 Chevrolet 2500 their for service recall part. Had them look at the backup camera. Said it was fixed, got home, still glitching, took it back today, told me the led lights that I bought it with were causing the back up camera to have lines through it. Picked it up and just got pulled over by police for the front left headlight being “out” all of a sudden. Trucks got 34000 miles on it and can’t be a coincidence given they were in there. Called to talk to the GM. Wouldn’t even come to the phone. Receptionist came back on the phone said she could take a message. I sold cars for awhile after retirement from 27 years in the Military so I know how at least customer service is suppose to work. Won’t go back there again.

Dealer response

This is not the type of experience we seek to provide, Steve. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Sincerely, The SONS Chevrolet Cadillac Team

5.0

Oil changes and cabinet fiiter

Good people, I did have 2 oil changes and a cabin filter did take a least 3 hrs

Dealer response

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The SONS Chevrolet Cadillac Team

1.0

Buyer Beware

They wasted a ton of my time negotiating back and forth in phone calls and texts until we come to an agreement on price. Then I'm told that the sales rep I was dealing with no longer works there and they can't honor that price.

Dealer response

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The SONS Chevrolet Cadillac Team

5.0

Great service

Bought here, get service here, great deal ship I would recommend to anyone

Dealer response

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The SONS Chevrolet Cadillac Team

5.0

Overall, an excellent visit to Sons Chevrolet culminating...

Overall, an excellent visit to Sons Chevrolet culminating in the purchase of a 2019 Silverado 2500. Mr. Kraig McAhren was our sales professional and that is what he was, the consummate professional. Kraig was very informative, personable, and was there to represent us as the buyer. Most of our visits to car dealerships in the past have been chaotic, this was quite the opposite; thank you Kraig.

Dealer response

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The SONS Chevrolet Cadillac Team

1.0

Unscrupulous dealer

I want to start by saying I understand that dealerships need to make money to stay in business. But these people low balled my trade and still didn’t budge on their price. It was so insulting it was laughable. They emailed me what my truck was worth and then went even lower. Also I went to several dealerships and even had an offer to purchase my truck at a considerable amount. These people act like crooks and I can only imagine how many military members have had the same problem. Keep your money and stay away.

Dealer response

Thank you for sharing your experience with us, JP. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The SONS Chevrolet Cadillac Team

5.0

Taking care of their customers

Man I had my Suburban serviced at Sons and I had a issue I reached out to the service manager (Roger) and when I tell you he was on top of it he was on top of it. Thanks again for the quick response and resolve.

Dealer response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The SONS Chevrolet Cadillac Team

2.0

Pour service.

Went to dealer yesterday, with a on line appointment and found that I had no appointment. They told me that it would take several hours of waiting to get a oil change. So they asked me to reschedule a appointment for today. I did . The oil change took at least 1 1/2 hrs to do a oil change. Probably wont return to this dealer. I think that its a fleet dealer that their priority is the fleet maint.

Dealer response

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, The SONS Chevrolet Cadillac Team

5.0

Wonderful Experience

I have worked with this dealership twice in a 5 month period. The first vehicle that I purchased was total in a car accident and they were right there to help me through the process to purchase another. The staff and my sales person showed care and compassion for me and my families safety also.

Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, The SONS Chevrolet Cadillac Team

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