Reviews
We were very pleased wit our experience at Wyoming Valley...
We were very pleased wit our experience at Wyoming Valley Subaru with Joe Mercado. He was very helpful and answered all of our questions we had for him. I would definitely recommend Joe to anybody looking for a new car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at Wyoming Valley Subaru. We hope you continue to choose us for all your automotive needs! Take care!
The dealership feels like they are always disorganized...
The dealership feels like they are always disorganized and I don’t feel like they care about me as their customer. Today, I dropped my car off outside the service bay because it was full inside. I looked outside after being in the waiting area for about 10 minutes and saw other customers getting in my car; they were loading their grandchild’s car seat into my car since they thought it was their loaner. I walked out to tell them the mistake and then reported this to the service agents. Good thing my keys weren’t in the car.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Emergency repairs before a trip
Excellent Dennis Homack really is customer service focused. He is great to deal with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ben, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out!
Best place for service
Covid protocols in place. Service advisors are the best.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
We were very pleased with our experience at Subaru of...
We were very pleased with our experience at Subaru of Wyoming Valley. Initially we were looking at a gently used Outback (a loaner), but with the 0% interest rate, we realized it would make more sense to buy a new model. Our Sales Consultant, Joe Gonda, was very friendly and down-to-earth and helped us realize that the Outback Touring rather than the Onyx XT model was more beneficial to our desire for comfort and certain amenities. Joe thoroughly answered our questions and when more clarification was needed, he didn't hesitate to work collaboratively with other staff to provide us with the information we were seeking. Joe also advocated for us in seeking for us the best deal possible. Finance Manager Fred Davis carefully explained all the various forms and helped us make wise decisions. We would definitely recommend Subaru of Wyoming Valley to prospective customers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Wyoming Valley Subaru and we hope to see you again!
Very polite customer service. I Loved that they washed my...
Very polite customer service. I Loved that they washed my car. Very nice amenities. Good sized waiting area. This service (pdi, and inspection stickers) should have been done before I picked it up. Otherwise service was wonderful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your support! We're happy we could help. Please don't hesitate to reach out if there's anything additional we can do for you.
Car inspection
Everyone professional and courteous. Facility clean, nice to have snacks and tv to watch.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello John, thank you so much for the positive review! We hope you continue to choose us for all your automotive needs! Take care!
Got an estimate for $4000..new head gasket and catalytic...
Got an estimate for $4000..new head gasket and catalytic converter..took it to my mechanic..nothing wrong...fraud! Would never get my car business
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. Please contact our Manager at (570) 714-9924 so that we may ensure your experiences with our dealership are more pleasant moving forward.
There is no response..you wanted to do work that wasnt needed..its pretty simple.
lisastevenson0129@gmail.com
Always a great experience at subaru of Wyoming Valley..so accomodating..our guy Tristan Knight went above and beyond to accommodate us to get our inspection done as quickly as possible
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Lisa, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Subaru wyoming Valley Motor, in plain, pa Went for...
Subaru wyoming Valley Motor, in plain, pa Went for recalls on my car, they gave me an estimate for some supposed repairs that my car needs, cause if not it won't pass inspection, took the car for second opinion, and turn out that my car doesn't need any repairs.. UNBELIEVABLE...
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out us at (570) 714-9924 and we will work with you personally in rectifying the issues you experienced.
There's no reason why I have to get in touch with you, or come back to your dealership.. You guys try to do a work on my car that it didn't need it, and try to charge me $1,400 if I felt for it, in my country, we call that FRAUD.. thank you have a good day 😊