Subaru of Wyoming Valley

Great service visit today ! Every one friendly and helpful ! Answered all my questions and washed my car . Gave mea loaner to do my shopping and offered to help me load the groceries! Love the service here !

Had my 2019 Subaru Legacy serviced today . The staff was friendly and helpful. The facility is user friendly -clean and pleasant with amenities. Got a loaner car instead of waiting and even got help transferring my groceries! Great place to have my car serviced! Thank you!

I recently visited the Subaru of Wyoming Valley dealership, which is located at 1470 Highway 315, Plains, PA 18702, on 1/6/2021. Prior to my visit, I was involved in a car accident, which resulted in my insurance company totaling my car!! As many of you know, that is a terrible position to be in, especially when you paid your car off 6 months prior. I am new to Luzerne county and started car shopping on Tuesday 1/5/2021. I visited three car dealerships on Tuesday and I had the worst experience ever. I dealt with bad attitudes, miscommunication and overall bad customer service. At this point, I felt discouraged/lost. I did not let this sway me in anyway,so I headed out early on 1/6/2021 and decided I would head to Allentown (as I know there are a bunch of dealerships out that way). Right before getting on the the highway, something told me to see if there were any Subaru dealerships around this area. I searched my GPS and this is when I came across Subaru of Wyoming Valley, which was only a mile from where I was. I decided to check it out and upon entering the dealership, I was approached (6ft apart, of course) by a very nice gentlemen, Joe Gonda (I think I may have been the first customer of the day). I explained to Joe that I am looking for a reliable, safe vehicle and wanted to test drive something. I also explained that I am an "outdoorsy" type of person who enjoys fishing, kayaking, etc. While I was explaining this information to Joe, he did what I feel everyone in sales should do, listen!! He did not interrupt me and paid very close attention to the details of what I was saying. Joe looked at me and said, I think i have exactly what you are looking for. The initial interaction I had with Joe already put the three dealerships from the prior day to shame. We proceeded to walk outside and Joe showed me this beautiful 2020 Subaru Outback. Joe did not know at this time, but I actually looked up this same outback online prior to stopping in. We were already on the same page!!! Though it was chilly outside, Joe took his time to explain all of the features on the vehicle as well as answered all of my questions. I took the car for a test drive and was hooked from the moment I pulled out of the parking spot. As I returned, I knew it was coming down to the point we all hate, the numbers (haha). After explaining to Joe what my finances were and what I would be able handle, he proceeded to explain my options. I never once felt that he was trying to "game" me or provide me false information "just to get a sale". We were able to settle on a wonderful price and I felt very comfortable with my purchase. Joe introduced me to another Sales Consultant by the name of Patrice Grady-Howe, who handled the last steps of the process. She also possessed great listening skills, patience and customer service. Throughout my whole time there at the dealership, which was a few hours, Joe offered me water/coffee/snacks, kept checking on me to see if I had any further questions on anything. One of the last questions Joe asked me was, "Are you happy". I was more than happy and felt blessed to have had the opportunity to meet Joe. If any of my friends/family members are looking for a new car, I will be sending them your way!! I would like to thank Joe Gonda, Patrice Grady-Howe and everyone I had the chance to meet at the Subaru of Wyoming Valley dealership. I LOVE MY NEW SUBARU OUTBACK

Great place. Friendly and clean. I arrived on time, they took me right away and even washed the snow and salt from my car!!

My family and I worked with joe Gonda to buy our cars and he was wonderful along with all the other staff to help us with the process. I would highly recommend joe Gonda and Subaru Wyoming valley!!!

No complaints. Tristan was my advisor and helped me great with everything! It was simple easy and fast!

We use this dealership for upkeep on our 2020 Subaru Outback, the personal are very friendly and highly qualified, I highly recommend them. They send service reminders to make your vehicle is in tip top shape.

Scheduling is easy, service staff are knowledgeable and courteous, waiting area is very safe and clean, loaner car was offered, wait was shorter than initially told, thorough service and clean car.

Quick, Friendly and Helpful service. Very thorough.

Excellent sales team made leasing an incredible car Subaru Outback touring extremely easy without pressure at great price. Highly recommend. Everyone was extremely knowledgeable easy going with great sense of humor. They wanted to make sure I was completely satisfied. And for the vehicle was the best suv in the market