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Took 2017 GMC Sierra for air condition service. They fied a recall issues, then advised me that it would be 150.00 for antagonistic test plus two hour... labor fee total around 400.00 before AC was serviced. Drove from Woodstock called in advance to schedule appointment. was never advised of cost. They certainly grabbed recall charge from manufacture . Totally deceptive!! Beware!!
Bought a used car here. Was sold a 3 year “bumper to bumper” warranty l, despite my hesitation, was repeatedly assured that everything, other than regular... maintenance (brakes, oil changes, tires, etc) would be completely covered by this warranty. This was pushed by the “finance guy”, aka total lying slimeball. Also, after the purchase, as we were leaving, the sales guy, completely unsolicited, came over to us to thank us and tell us that we were entitled to the first two oil changes, and 1 detail, at no charge. At the first required oil change, I made an appointment, also describing a small issue we were having with the reverse lights. Naively believing what I had been told sbout the warranty purchased, even though no additional information was ever sent, and multiple calls to the dealership inquiring about the warranty, were never answered definitively, I took the car for the scheduled maintenance. Upon arrival, no one was able to recognize the warranty that they, the very same dealership had sold. After more than 30 minutes of being bounced around, I was finally told that “they would see what they could do”, but the salesman that made the promise of the first two oil changes being complimentary, was not available, and they were unable to fulfill his “promise”, and they said they had no phone number to contact him. (What employer in this planet doesn’t have phone numbers for their employees?) I don’t want to disparage the service reception personnel, as they were very nice. In the end, I was informed that the warranty only covered the drive train. The “bumper to bumper” bit was a complete lie by the “finance manager”, just as the “2 free oil changes and 1 detail” was a lie by the salesman. The latter was an unnecessary lie, since nothing was asked for or expected. The former lie by the “finance manager” was malicious and intentional, a total misrepresentation of what was being sold. At the end, I declined to pay the nearly $50 for the “free” oil change I was promised, and the dealership repaired the alleged “blown fuses” that caused the lighting problem. Bottom line - this dealership is stocked with bottom feeding liars. Don’t trust ANYTHING they say. Get EVERYTHING in writing, down to the last and most minute detail. This is the nightmare “used car dealer” we have all read about. Still existing, still stealing. Don’t do business with these low life’s.
We bought our car at Rome GA location. Go to Cartersville for service- more convenient. I scheduled oil change online for this past Saturday. Never received... confirmation via email/phone call. Turns out, location not open on weekend. 2 hour wait with appointment during week. Had to remind them to top off fluids & put sticker on windshield. Ridiculous. Otherwise, waiting area is nice. Stocked with drinks, snacks, comfortable seats & tv.
Great deals. Honest & upfront with you. Quick processing. Best experience I've ever had purchasing a new vehicle. Bought a truck and SUV in the last... 6 months from them. Destroyed the deal offered me at a Kennesaw Buick/GMC dealership. (No name mentioned)
Absolutely one of the best dealerships Ive been too. Everyone was friendly and knowledgeable. Will definitely be back! Was in and out fast! Riverside Rocks
Well they sold me a truck and I am not easy they let me do my own thinking I am not very good at this
A great salesman / dealership! would recommend to anyone! It's nice to go into a dealership and not be pressured. I will not use another dealership from... now on, they had the best price out the door out of four dealerships I visited
Friendly professional service, live work buy local! Great truck local dealer for a local company keeping business local, David did a professional job... taking care of me
I want to start by saying what a great experience me and my wife Pam had Friday night at Riverside GMC in Cartersville. Not only was David very knowledgeable... but he wasn???t your typical pushy sales person. We went back the next day in daylight setting and purchased the GMC Yukon Denali. Great vehicle and great experience. Thank you David. Mark and Pam Sullins
It was a very easy process to buy my new Sierra because they were so willing to help and accommodate me. Even with another signed they were willing to... travel to them instead of making them come to the dealership. My salesman was awesome!