Riverside Buick GMC

Reviews

4.0
(110 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Won't fix fuel gauge

Below is letter sent to dealership, ZERO response from management. I start this letter with a photo that your service department in Cartersville is very familiar with. You see, my 2018 GMC Denali 1500 developed a problem where the fuel gauge would not go all the way to full as seen in the picture. This truck was purchased from you as a CPO vehicle in good faith and in agreement with your terms. This problem did develop late in the warranty period, but that was not the problem. I brought my truck to your service department with this issue either 3 or 4 times with no resolution and here is where the problems begin. Might I mention I live in Dallas, GA less than 2 miles from Hardy, but I purchased from you, 20+ miles each way per trip. First, your technician said he did not see a problem after he filled the truck with fuel and the gauge was as seen above after he filled the tank. Your service department involved GM but told them they did not see a problem and was there a fix? Do you now see a problem developing? Since your service department/technician did not see a problem, GM had no advice on a repair. I must tell you I was angered several times through this adventure with Riverside and the lack of support for me as a customer. I continued to complain and even called GM myself for some help. Next, one of your service people called me and said they were ordering a new fuel pump and sending unit in an effort to fix my truck, finally some hope. But No, Vicky called me back to say you were not going to “throw” parts at my truck in hopes it would fix it. That was my last visit there. About 2 weeks ago I took my truck to Hardy in Dallas, GA after speaking to their service advisor regarding the gauge problem. Hardy was able to quickly repair my truck and return the gauge to proper working order. I waited a few days to write this letter to gather my thoughts. My truck is now fixed and the fuel gauge goes all the way to full each time I fill up as it should. I traveled further than I had to in order to purchase my truck from you. I traveled further than I had to for each service visit. I traveled further than I had to in order to purchase a new set of tires from you. I made 3-4 visits for nothing while I argued with your service department. How much extra time and gas have I wasted, dealing with you? I’m not saying I will never come back but you have your work cut out for you to make me a customer again.

1.0

Letter to management at dealer with zero response from

Letter to management at dealer with zero response from them. I start this letter with a photo that your service department in Cartersville is very familiar with. You see, my 2018 GMC Denali 1500 developed a problem where the fuel gauge would not go all the way to full as seen in the picture. This truck was purchased from you as a CPO vehicle in good faith and in agreement with your terms. This problem did develop late in the warranty period, but that was not the problem. I brought my truck to your service department with this issue either 3 or 4 times with no resolution and here is where the problems begin. Might I mention I live in Dallas, GA less than 2 miles from Hardy, but I purchased from you, 20+ miles each way per trip. First, your technician said he did not see a problem after he filled the truck with fuel and the gauge was as seen above after he filled the tank. Your service department involved GM but told them they did not see a problem and was there a fix? Do you now see a problem developing? Since your service department/technician did not see a problem, GM had no advice on a repair. I must tell you I was angered several times through this adventure with Riverside and the lack of support for me as a customer. I continued to complain and even called GM myself for some help. Next, one of your service people called me and said they were ordering a new fuel pump and sending unit in an effort to fix my truck, finally some hope. But No, Vicky called me back to say you were not going to “throw” parts at my truck in hopes it would fix it. That was my last visit there. About 2 weeks ago I took my truck to Hardy in Dallas, GA after speaking to their service advisor regarding the gauge problem. Hardy was able to quickly repair my truck and return the gauge to proper working order. I waited a few days to write this letter to gather my thoughts. My truck is now fixed and the fuel gauge goes all the way to full each time I fill up as it should. I traveled further than I had to in order to purchase my truck from you. I traveled further than I had to for each service visit. I traveled further than I had to in order to purchase a new set of tires from you. I made 3-4 visits for nothing while I argued with your service department. How much extra time and gas have I wasted, dealing with you? I’m not saying I will never come back but you have your work cut out for you to make me a customer again.

1.0

Poor Service

I would not recommend this dealership for many reasons. The worst- it took 3 months to receive a tag, I had asked on two separate occasions to have the GM call me he never called. On delivery due to various reasons I had asked if the $65k truck could be dropped off at my home they were unable. Soon after the truck had a defective tire, I reached out to the salesmen to see if the truck had hazard protection, he never contacted me. On the tag I contacted several times via email was supplied with incorrect information, after 3 months a sweet lady named Amy Pledger took 10 minutes and solved the issue. Very basic service issues couldn't be handled by this group.

1.0

I would not recommend this dealership for many reasons....

I would not recommend this dealership for many reasons. The worst- it took 3 months to receive a tag, I had asked on two separate occasions to have the GM call me he never called. On delivery due to various reasons I had asked if the $65k truck could be dropped off at my home they were unable. Soon after the truck had a defective tire, I reached out to the salesmen to see if the truck had hazard protection, he never contacted me. On the tag I contacted several times via email was supplied with incorrect information, after 3 months a sweet lady named Amy Pledger took 10 minutes and solved the issue. Very basic service issues couldn't be handled by this group.

5.0

Misty is a Great Salesperson

I purchased a car from Riverside with the help of Misty. Misty went above and beyond helping me with this. She stayed in contact with me via emails, texts and calls about the car I was interested in. She sent pictures of the car, both inside and out. She was an excellent help. And with all of her help, I decided to buy the car. If you want a salesperson that goes above and beyond to help you. One with a desire to really help you. Then you won't be disappointed if you let Misty help you. Contact her for your next vehicle purchase.

5.0

Great deal, honest and straightforward dealership. Worth...

Great deal, honest and straightforward dealership. Worth the 6hr drive from Florida. I would recommend using them.

1.0

Purchased a used truck at riverside GMC cartersville.30...

Purchased a used truck at riverside GMC cartersville.30 minutes later I realized that the engine was knocking.They drove the truck themselves and agreed that the engine was knocking.They refused to make any repairs to the truck.I hold management responsible.Trade any where but riverside GMC cartersville.

1.0

BOught a brand new truck from them and when I took it in...

BOught a brand new truck from them and when I took it in for 1st oil change(at a different dealer) found out the wiper blades were cheap replacement one's instead of the ones that should have come on the truck. Can't get anyone from dealer to respond to me about how this is possible. Avoid buying from here or getting service from here.

1.0

Buy elsewhere

Bought a new truck and had a couple of issues. Can't get anyone to call me back. Once they've sold you something, they are done with you.

1.0

Looked at a truck there today not on there site . Test...

Looked at a truck there today not on there site . Test drove and loved to say the least then engine light comes on . Now for sale on their site for 1 2000 more after they say they can’t fix . Hmm sounds crooked to me . Be careful here for sure

Dealer response

Hey David, Caleb and JR our used car manager are trying to reach you by phone concerning this issue. Of course we removed this truck, although it only comes off only after they do a screen scrape of our inventory. We will never sell something knowing it has an issue. Its too easy to sell wholesale at auction. Please call us at your earliest convenience. 770-382-5910 JR

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