Riverside Buick GMC

People here at this dealership are very professional and friendly. They don’t push you into purchasing they allow you to make your own mind

DO NOT buy a used car from this dealership! I bought a used Cadilac on 12/31/2022 with only 64,717 miles on it and it appeared to be in immaculate condition. The salesman assured me that the car had had all maintenance done at their dealership and was a one-owner. Last week, the car broke down on me and now needs a new motor, costing $11k! Which is only $1k less than I paid for the car. Keep in mind I have only put a couple thousand miles on the car. It only has 70,347 miles on it now. The owner wants to make it right by offering me $3500 for the car! This is laughable! DO NOT BUY HERE, I REPEAT DO NOT BUY FROM HERE!

Every time I go to the maintenance part, they manage to disappoint their customers more, it's a shame and once again I'll change my opinion for the worse. Even if they have new installations, when they charge you for the service they always come up with extra costs, for example, checking a check engine, where it's free everywhere, not even with a vehicle warranty, there they charge you $150 more... they do the work to fix the problem and when you're ready to leave the total cost of the entire problem was $ 1000, it's unfortunate for me. After you try to get out and check your vehicle, you discover that something else is wrong with you... check your vehicle well before driving it and clarify the situation for them.. it's incredible.. this is my last review for this place and I hope it helps someone so they don't buy here... I will never come back here again. and finally I contacted you, but your agents are very kind, but the manager or supervisor did not accept my call because it was time for lunch so he said, tell him to come early tomorrow... that shows me how unimportant his clients are to you... and don't delete my comment... that people know the good and the BAD.

The service dept is a clown show. Take your vehicle somewhere else. I repeat go somewhere else!

Letter to management at dealer with zero response from them. I start this letter with a photo that your service department in Cartersville is very familiar with. You see, my 2018 GMC Denali 1500 developed a problem where the fuel gauge would not go all the way to full as seen in the picture. This truck was purchased from you as a CPO vehicle in good faith and in agreement with your terms. This problem did develop late in the warranty period, but that was not the problem. I brought my truck to your service department with this issue either 3 or 4 times with no resolution and here is where the problems begin. Might I mention I live in Dallas, GA less than 2 miles from Hardy, but I purchased from you, 20+ miles each way per trip. First, your technician said he did not see a problem after he filled the truck with fuel and the gauge was as seen above after he filled the tank. Your service department involved GM but told them they did not see a problem and was there a fix? Do you now see a problem developing? Since your service department/technician did not see a problem, GM had no advice on a repair. I must tell you I was angered several times through this adventure with Riverside and the lack of support for me as a customer. I continued to complain and even called GM myself for some help. Next, one of your service people called me and said they were ordering a new fuel pump and sending unit in an effort to fix my truck, finally some hope. But No, Vicky called me back to say you were not going to “throw” parts at my truck in hopes it would fix it. That was my last visit there. About 2 weeks ago I took my truck to Hardy in Dallas, GA after speaking to their service advisor regarding the gauge problem. Hardy was able to quickly repair my truck and return the gauge to proper working order. I waited a few days to write this letter to gather my thoughts. My truck is now fixed and the fuel gauge goes all the way to full each time I fill up as it should. I traveled further than I had to in order to purchase my truck from you. I traveled further than I had to for each service visit. I traveled further than I had to in order to purchase a new set of tires from you. I made 3-4 visits for nothing while I argued with your service department. How much extra time and gas have I wasted, dealing with you? I’m not saying I will never come back but you have your work cut out for you to make me a customer again.

Below is letter sent to dealership, ZERO response from management. I start this letter with a photo that your service department in Cartersville is very familiar with. You see, my 2018 GMC Denali 1500 developed a problem where the fuel gauge would not go all the way to full as seen in the picture. This truck was purchased from you as a CPO vehicle in good faith and in agreement with your terms. This problem did develop late in the warranty period, but that was not the problem. I brought my truck to your service department with this issue either 3 or 4 times with no resolution and here is where the problems begin. Might I mention I live in Dallas, GA less than 2 miles from Hardy, but I purchased from you, 20+ miles each way per trip. First, your technician said he did not see a problem after he filled the truck with fuel and the gauge was as seen above after he filled the tank. Your service department involved GM but told them they did not see a problem and was there a fix? Do you now see a problem developing? Since your service department/technician did not see a problem, GM had no advice on a repair. I must tell you I was angered several times through this adventure with Riverside and the lack of support for me as a customer. I continued to complain and even called GM myself for some help. Next, one of your service people called me and said they were ordering a new fuel pump and sending unit in an effort to fix my truck, finally some hope. But No, Vicky called me back to say you were not going to “throw” parts at my truck in hopes it would fix it. That was my last visit there. About 2 weeks ago I took my truck to Hardy in Dallas, GA after speaking to their service advisor regarding the gauge problem. Hardy was able to quickly repair my truck and return the gauge to proper working order. I waited a few days to write this letter to gather my thoughts. My truck is now fixed and the fuel gauge goes all the way to full each time I fill up as it should. I traveled further than I had to in order to purchase my truck from you. I traveled further than I had to for each service visit. I traveled further than I had to in order to purchase a new set of tires from you. I made 3-4 visits for nothing while I argued with your service department. How much extra time and gas have I wasted, dealing with you? I’m not saying I will never come back but you have your work cut out for you to make me a customer again.

I would not recommend this dealership for many reasons. The worst- it took 3 months to receive a tag, I had asked on two separate occasions to have the GM call me he never called. On delivery due to various reasons I had asked if the $65k truck could be dropped off at my home they were unable. Soon after the truck had a defective tire, I reached out to the salesmen to see if the truck had hazard protection, he never contacted me. On the tag I contacted several times via email was supplied with incorrect information, after 3 months a sweet lady named Amy Pledger took 10 minutes and solved the issue. Very basic service issues couldn't be handled by this group.

I would not recommend this dealership for many reasons. The worst- it took 3 months to receive a tag, I had asked on two separate occasions to have the GM call me he never called. On delivery due to various reasons I had asked if the $65k truck could be dropped off at my home they were unable. Soon after the truck had a defective tire, I reached out to the salesmen to see if the truck had hazard protection, he never contacted me. On the tag I contacted several times via email was supplied with incorrect information, after 3 months a sweet lady named Amy Pledger took 10 minutes and solved the issue. Very basic service issues couldn't be handled by this group.

I purchased a car from Riverside with the help of Misty. Misty went above and beyond helping me with this. She stayed in contact with me via emails, texts and calls about the car I was interested in. She sent pictures of the car, both inside and out. She was an excellent help. And with all of her help, I decided to buy the car. If you want a salesperson that goes above and beyond to help you. One with a desire to really help you. Then you won't be disappointed if you let Misty help you. Contact her for your next vehicle purchase.

Great deal, honest and straightforward dealership. Worth the 6hr drive from Florida. I would recommend using them.