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Don Hattan Ford

(211 reviews)

Reviews

(211 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I had a very good experience.

I had a very good experience. With John HEMPEL I went in and told him what I was looking for and why we needed the trunk space measured to make sure that a wheelchair and an oxygen concentrator would fit. Once we picked out a car he will write out a measure we needed the trunk space measured to make sure that a wheelchair and a oxygen concentrator would fit once we picked out a car he went right out and measure the trunk I would like to thank John HEMPEL and everyone that I worked with thank you for making it so easy to get a new car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Don Hattan Ford

2020 Ford Explorer

We had a great experience buying our 2020 Ford Explorer from Don Hattan Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

I bought my first car here and it was a 10/10 experience.

I bought my first car here and it was a 10/10 experience. Teddy Wilson was incredibly kind and helpful. The overall feeling of the dealership was welcoming.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Don Hattan Ford. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Don Hattan Ford

Just had THE BEST car buying experience with John Hempel

Just had THE BEST car buying experience with John Hempel at Don Hattan Ford. I was so over big dealerships but saw a sign in front that said ‘customers for life’ and decided to give them a try. Best. Decision. Ever. Above fair price for trade-in and the most efficient car-buying experience. Thanks, John - I’ll definitely be back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, Don Hattan Ford

2015 2SS/RS Camero

My husband and I worked with Teddy Wilson. Teddy was great to work with, no pressure, relaxed and worked with us to get the best deal on our 2015 2SS Camaro. We drove down from the Kansas City area and Teddy had two cars ready for us to test drive. I recommend this dealership and Teddy. He was great to work with!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We cannot thank you enough for your wonderful review of Don Hattan Ford and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Don Hattan Ford

Purchasing

Kaden did a great job! If he did not have the answer he got the answer. Very professional. Was a great buying experience with Kaden!! Highly recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Paul! It is great to hear about your recent service experience. I will certainly pass on your feedback to Kaden as he will be happy to hear it! We look forward to working with you again in the future! Sincerely, Don Hattan Ford

Don Hattan Ford in Augusta is a great place to buy, sell

Don Hattan Ford in Augusta is a great place to buy, sell or trade a car. We just bought our 3rd car from them. Hogan Lovelady was very friendly and informative. He and Thad made the process of buying and trading in our vehicle simple and fast. They also have a great service department. Which we have used for many years since buying our vehicles from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, Don Hattan Ford

Larry B.

Very friendly folks, no pressure, will definitely buy from Don Hatten again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Larry, we're happy to hear you had such a positive experience with our team! We're looking forward to your next visit with us!

I preordered a ford maverick from this dealership over

I preordered a ford maverick from this dealership over year ago spec to way i wanted it .Would check on my ford order status through out the year.I knew more about the process than the salesmen.They were having a hard time getting hold of me because I moved and they were calling a family members phone number.So I got back to them a month or two before my build was scheduled .Even gave the salesmen my cell number so I could be notified when my truck was delivered from ford as i have been notified by ford when my truck was ready.Clearly I wanted this truck .So they emailed one day and seen it the next morning then when I called the the next day they sold my truck without my consent .I reported this to the dealership and no one seemed to care .I filed a case with for ford reporting how they stole my truck order from me .The dealership claimed they sold it but ford had no recorded record of the truck being register to anyone and it still was in transit .So they sold my truck to highest bidder I figure because a lot scalping of mavericks have been going on selling $5.000 to $10.000 over msrp.The manager was suppose to find me another truck but wanted me to do all the foot work for a dealer trade .The manager basically blew me off and could care less I was going to leave a bad review of this business.Jill Hattan may be nice person but the people running her business are tarnishing her reputation .People will remember who took advantage of the public when chip shortage, material shortage ends .Very bad way to run a business for long term success of retaining customers for life.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

A member of our team will be calling you shortly to discuss this situation in further detail, but please feel free to reach out to marketing@donhattan.com in the meantime if you need immediate assistance. Sincerely, Don Hattan Ford

WOW!

WOW! What a great experience. Everyone was extremely friendly and professional! It was nice to do business with them! From the moment I walked in, John Hempel treated me like one of the family! Thanks again!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for recognizing your experience at Don Hattan Ford. We consider customers as part of our family, and as an extended part of our family, we want you to receive the kind of treatment each of us would want and expect. We look forward to working with you in the future and hope you keep us in mind the next time you are car shopping. Sincerely, Don Hattan Ford