Reviews
Write a reviewBought a Nissan Armada from #1cochran, Ayron was able to
Bought a Nissan Armada from #1cochran, Ayron was able to get me what i wanted for my trade (matching Carvana) in under an hour after dealing with a few other places who weren't able to do so. He also was very easy to communicate with and got me answers to all questions. Easy transaction, no nonsense, no pushiness. He is also pretty funny which make the overall stress of car buying easy.
Bought a Nissan Armada from #1cochran, Ayron was able to
Bought a Nissan Armada from #1cochran, Ayron was able to get me what i wanted for my trade (matching Carvana) in under an hour after dealing with a few other places who weren't able to do so. He also was very easy to communicate with and got me answers to all questions. Easy transaction, no nonsense, no pushiness. He is also pretty funny which make the overall stress of car buying easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Darius Singleton is the reason I came back to Cochran
Darius Singleton is the reason I came back to Cochran Nissan Monroeville. He is an exceptional salesman that is professional and honest. Thank you Darius for a great experience again! Mike Garrastazu
Darius Singleton is the reason I came back to Cochran
Darius Singleton is the reason I came back to Cochran Nissan Monroeville. He is an exceptional salesman that is professional and honest. Thank you Darius for a great experience again! Mike Garrastazu
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
So disappointed, was in process of getting financing,
So disappointed, was in process of getting financing, insurance, etc and the car was sold. Dealership was aware that I was working on purchasing car. Don't know if I will trust them if I see another car from them that I am interested in.
So disappointed, was in process of getting financing,
So disappointed, was in process of getting financing, insurance, etc and the car was sold. Dealership was aware that I was working on purchasing car. Don't know if I will trust them if I see another car from them that I am interested in.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback. We are sorry to hear you did not get the vehicle that you were hoping for and we have passed this along to our management team to review. We understand your frustration and hope to assist you better in your car buying journey.
Zero stars would be the best rating to the worst
Zero stars would be the best rating to the worst experience I have ever had with a car dealership. I plan to stay away from all #1 Cochrans and share my story to friends and family so they can do so as well. #1 Cochran can sell cars but expecting them to have the same eagerness to correct a situation when they sold you a defective "new" vehicle and already have your money was the biggest mistake I made.
Zero stars would be the best rating to the worst
Zero stars would be the best rating to the worst experience I have ever had with a car dealership. I plan to stay away from all #1 Cochrans and share my story to friends and family so they can do so as well. #1 Cochran can sell cars but expecting them to have the same eagerness to correct a situation when they sold you a defective "new" vehicle and already have your money was the biggest mistake I made.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Jen, Thank you for your feedback. I would like to personally apologize that you did not have a good experience as we aim to make sure that our customers are taken care of here at #1 Cochran Nissan Monroeville and have a Truly Exceptional Experience. You will be contacted to see what we can do to resolve this issue. Thank You, Kind Regards, Kevin Anderson Service Director #1 Cochran Nissan Monroeville kanderson@cochran.com 412-349-1573
Go Shop With Rob Smola
You have to shop with Rob Smola He’s The Best Car Sales Man I Ever Had … The Best Part Is He Never Lied To Me About A Car Or Anything He Was 100% Honest & Continued To Work With Me Every Way Possible … You Will Not Regret It I Promise
Go Shop With Rob Smola
You have to shop with Rob Smola He’s The Best Car Sales Man I Ever Had … The Best Part Is He Never Lied To Me About A Car Or Anything He Was 100% Honest & Continued To Work With Me Every Way Possible … You Will Not Regret It I Promise
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It's our pleasure to help you find your dream car- we hope you're enjoying it! Thank you for choosing to work with us, and please let us know if there's anything else we can do to assist.
Great Service
Stan was very helpful with assisting me with finding a used car to fit my needs. I recommend Stan if you are looking for specifics in a new or used car because he will take his time and find you something that you will be happy with. I must admit that I was disappointed about the amount of money that the dealership paid me for my leased vehicle because it was in excellent condition and it looks brand new. I'm 100% certain that the leased car I traded in was worth an additional $6000, and I know that the car will be re-sold at that amount. Otherwise, I had a great experience.
Great Service
Stan was very helpful with assisting me with finding a used car to fit my needs. I recommend Stan if you are looking for specifics in a new or used car because he will take his time and find you something that you will be happy with. I must admit that I was disappointed about the amount of money that the dealership paid me for my leased vehicle because it was in excellent condition and it looks brand new. I'm 100% certain that the leased car I traded in was worth an additional $6000, and I know that the car will be re-sold at that amount. Otherwise, I had a great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the great review! We appreciate you taking the time to share your experience with us. If there's anything we can do to help clarify your trade valuation or provide additional information, don't hesitate to contact us at feedback@cochran.com. We want you to be 100% satisfied! Thanks again, and hope you are enjoying your new car.
The service manager Kevin does not provide service or is
The service manager Kevin does not provide service or is concerned with the customer. Today i was told that after having my vehicle since the 19th for recall service that was set to take 2 hours, that they did everything right. I did get a new transmission, which is positive but only after pushing Nissan Corp. I had to put a new tire on loaner car I was given, only to be told too bad. I guess I should have treated the loaner with the same respect they gave me as a customer. All in all not having my vehicle for work cost me close to $1,000. I guess from the service managers perspective, they did everything right and I'm to blame for buying a new vehicle from them and having them service it.
The service manager Kevin does not provide service or is
The service manager Kevin does not provide service or is concerned with the customer. Today i was told that after having my vehicle since the 19th for recall service that was set to take 2 hours, that they did everything right. I did get a new transmission, which is positive but only after pushing Nissan Corp. I had to put a new tire on loaner car I was given, only to be told too bad. I guess I should have treated the loaner with the same respect they gave me as a customer. All in all not having my vehicle for work cost me close to $1,000. I guess from the service managers perspective, they did everything right and I'm to blame for buying a new vehicle from them and having them service it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing us with your feedback. We have had management reach out to discuss the details further and reach a resolution.
The dealership has not contacted me regarding the tire replacement. Continued lack of service after a sale.
Easy Going No Pressure Deal
This was the easiest car buying experience I have ever had. Sam was extremely helpful without being pushing. I will definitely go there for my next vehicle.
Easy Going No Pressure Deal
This was the easiest car buying experience I have ever had. Sam was extremely helpful without being pushing. I will definitely go there for my next vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks, Drew! We will be sure to share your praise with our team. We appreciate you choosing us, and look forward to working with you again!
THE BEST CAR EXPERIENCE UNDER THE SUN FOR ME AND E
AFTER A BAD EXPERIENCE WITH FORD OF MONROEVILLE, THE EXPERIENCE WITH NO 1 COCHRAN WAS ABSOLUTELY FANTASTIC ❤️ DARIUS WAS A BIG HELP AND WAS KIND AND PATIENT, THE EXPERIENCE WAS SO NICE I TOLD ALL MY FRIENDS AND FAMILY. I ALSO CAME BACK NEXT YEAR AN TRADED THAT CAR IN FOR ANOTHER AND I LOVE THAT ONE AS WELL . THANK U NO 1 FOR NICE CARS AND GREAT STAFF MUCH LOVE AND SUCCESS 🙏🏾
THE BEST CAR EXPERIENCE UNDER THE SUN FOR ME AND E
AFTER A BAD EXPERIENCE WITH FORD OF MONROEVILLE, THE EXPERIENCE WITH NO 1 COCHRAN WAS ABSOLUTELY FANTASTIC ❤️ DARIUS WAS A BIG HELP AND WAS KIND AND PATIENT, THE EXPERIENCE WAS SO NICE I TOLD ALL MY FRIENDS AND FAMILY. I ALSO CAME BACK NEXT YEAR AN TRADED THAT CAR IN FOR ANOTHER AND I LOVE THAT ONE AS WELL . THANK U NO 1 FOR NICE CARS AND GREAT STAFF MUCH LOVE AND SUCCESS 🙏🏾
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the great review on our dealership and team member, Darius. We appreciate you choosing #1 Cochran and we hope you're loving your new vehicle!
Terrible dealership
Well usually I’m not a complainer when it comes to this stuff but boy this was not a good experience. When I went to pickup my truck I just bought I seen that someone hit the side mirror off of something and cracked the plastic. Next they didn’t even change the oil before selling me the truck, the brakes squeal like crazy, an d I had to wait forever for them to replace the backup camera. Definitely going somewhere next time
Terrible dealership
Well usually I’m not a complainer when it comes to this stuff but boy this was not a good experience. When I went to pickup my truck I just bought I seen that someone hit the side mirror off of something and cracked the plastic. Next they didn’t even change the oil before selling me the truck, the brakes squeal like crazy, an d I had to wait forever for them to replace the backup camera. Definitely going somewhere next time
- Customer service 4.0
- Buying process 3.0
- Quality of repair 2.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Michael. We apologize for the inconvenience. Can you please email us at feedback@cochran.com with your full name and best contact information so we can send this to management? Thank you!