Reviews
Write a reviewI just bought my Nissan Rogue yesterday in Monroeville....
I just bought my Nissan Rogue yesterday in Monroeville. Hosea Brassell is professional and proficient at what he does. Not only did he make the entire process run smoothly but he also gave me the comfort in knowing I was in a trustworthy environment. I will be going back to Hosea when the time comes for me to purchase another vehicle. I highly recommend cochran especially for first time car buyers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your kind feedback, Carrie! Thank you for giving us the opportunity to assist in your search for the right vehicle. We look forward to seeing you on the road.
Excellent experience
Working with Rob Smola was such a great experience. He was very professional, accommodating, and knowledgeable. I felt like I was buying a car from a friend not a high pressure salesman.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Glad to learn your experience was a positive one, Julianne. It's our pleasure to help you find the right vehicle. We look forward to seeing you on the road.
Stan was great
Overall a great experience. Thanks again Stan for coming to my home on your day off…I would definitely recommend to friends and family when buying a vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for the kind words, Matt. We are happy to exceed your car-buying expectations. Enjoy the new ride!
First Purchase, Great Deal, and Excellent Service
I was buying a car for the first time and found a great deal on a quality vehicle, the Nissan Rogue. Stan, my salesman, was very kind, knowledgeable, and made the process extremely easy and pleasant. Everyone involved was great and I am very satisfied with my purchase. I would highly recommend both the dealership and the service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate your kind feedback, David. Thank you for giving us the opportunity to assist in your search for the right vehicle. We look forward to seeing you on the road.
Rob Smola Rocks!
This is the third time I have leased a Rogue with Rob Smola at Cochran Nissan Monroeville. I could not be more pleased with the level of service I have received from him over the years! He goes out of his way to make the entire buying/leasing process quick and painless. I always get all the best options and he explains everything to me, even pairs my phone with the new vehicle before I leave. Excellent experience, always FIVE STAR!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are so happy to hear that your third lease experience with us has also exceeded your expectations. Thank you for the opportunity to assist in your search for the right vehicle. We look forward to seeing you and your new Rogue on the road!
Excellent experience
Darius singleton was a stellar salesperson. He was friendly, knowledgeable, polite and professional. I will absolutely without a doubt buy/lease my next car from #1 cochran.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Carolyn, that’s wonderful to hear. Thanks so much for the opportunity to help you find the right vehicle. Enjoy the new ride!
I was just looking around,no intentions of buying
Lou Douglas did a great job, he was very patient, and explained anything we wanted to know, and I ended up leasing a Rogue Sport because of the good experience we had with him, my family was impressed with the deal. He was very nice and also helped guide us to a lower insurance price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are happy to hear about your great experience with us! It's our pleasure to help you find the vehicle that best suits your needs. Enjoy your new Rogue Sport!
Can't get my car fixed, then can't get anyone to answer...
Can't get my car fixed, then can't get anyone to answer phone in over 20 minutes at service. Hope they're training cause nobody answers phone, so I'm stuck with a car that won't start cause problem I took it in for 2 weeks ago is now worse. Just a back handed way to stick a customer with another deductible payment from the service contract program. Bet anyone 100 bucks they will "find" another issue that wasn't there last time.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience. In regards to the communication, we understand that the Corporate Service and Parts Operations Manager, Matt Gerlach, gave you his direct extension. The service team informed us that you came in due to issues starting your vehicle a few weeks ago and that they replaced the key battery. They waived the diagnostic fee and only charged for the battery. If we can provide any clarification, please reach out via feedback@cochran.com.
Excellent New Vehicle Experience
This is my 3rd lease with Nissan in Monroeville. Ryan took exceptional care of me as always. Done in under 3 hours. My family has bought their Nissans from this dealership too. They make it easy and are caring and honest. Love the new Rogue! Just make sure that if you are searching inventory online that you double check with the dealership for the vehicle color because the website didn't list several colors correctly along with incorrect photos. Know what you want and contact the dealership to confirm.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for giving us the opportunity to help you find the right vehicle, Susan. We greatly appreciate your awesome feedback. Enjoy your new Rogue!
Thank you for making this process seamless!
Stan made this process seamless even during this busy holiday time. I had the keys to my new car in hand by the third business day. My trade in was inspected and returned before I even realized it was gone. My plates were switched over before I could even think about it. Stan you and your team at Nissan are awesome. THANK YOU for being efficient!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It is our pleasure to create a seamless & efficient buying experience for you. Thank you so much for your kind words. We look forward to seeing you on the road.