Laura Ford of Sullivan

I was seriously interested in purchasing a vehicle from this dealership, prepared to put down $10,000 to $15,000 and finance the rest. However, I was repeatedly pressured to move forward without being allowed to review the financing terms and conditions. I specifically asked Mark to email me the financing details so I could review them properly, but he refused and told me, “That’s not how it works,” then proceeded to lecture me on the process. As a customer, I expect transparency and respect—not to be dictated to. Mark’s dismissive and arrogant approach ultimately cost the dealership a sale. Despite my clear indication that I wasn’t interested in the additional packages or “extras,” he insisted I had to sit through them. That was the final straw. I truly feel bad for Dakota, who put in genuine effort and lost the sale due to Mark’s poor handling of the situation. If the dealership values its reputation and sales performance, they may want to reconsider who they have representing them. I’ve chosen to take my business elsewhere, and I encourage other potential buyers to do the same. The devil is in the details—and Mark made it clear they weren’t going to share them.

I was seriously interested in purchasing a vehicle from this dealership, prepared to put down $10,000 to $15,000 and finance the rest. However, I was repeatedly pressured to move forward without being allowed to review the financing terms and conditions. I specifically asked Mark to email me the financing details so I could review them properly, but he refused and told me, “That’s not how it works,” then proceeded to lecture me on the process. As a customer, I expect transparency and respect—not to be dictated to. Mark’s dismissive and arrogant approach ultimately cost the dealership a sale. Despite my clear indication that I wasn’t interested in the additional packages or “extras,” he insisted I had to sit through them. That was the final straw. I truly feel bad for Dakota, who put in genuine effort and lost the sale due to Mark’s poor handling of the situation. If the dealership values its reputation and sales performance, they may want to reconsider who they have representing them. I’ve chosen to take my business elsewhere, and I encourage other potential buyers to do the same. The devil is in the details—and Mark made it clear they weren’t going to share them.

I recently purchased a Ford from Laura Ford and couldn’t be happier with how easy the entire process was—all done over the phone! The team made everything simple, efficient, and hassle-free from start to finish. A big shoutout to Mark Brauninger, my salesman—he was professional, knowledgeable, and great to work with. He kept everything moving smoothly and answered all my questions along the way. I felt confident in the purchase without ever stepping foot in the dealership. If you’re looking for a dealership that values your time and makes buying a vehicle straightforward, I highly recommend Laura Ford. Excellent service and an even better experience!

Bought a used bronco from them that was in need of 2 recalls and a transmission repair. The vehicle was only washed outside and everything else looked like it had lived down a country road all its life. I asked them to clean it up and detail it inside and out and they rinsed off the engine bay a little but still all the door jambs etc were filthy. They said they only clean them after they sell them. Sales person Cody as very rude. Windshield washer did not work,(fixed it myself) had to stay on them to get my title application before my temp plates run out. Nothing about this transaction was smoothe. Luckily my local dealership has been great to work with in getting this thing repaired! Laura Ford is very shady!

My buying experience with Blake was the best ever.. He was awesome in helping me get my new FORD Truck ordered.. When it arrived early everything exceeded my expectations!

It’s a fun place to buy a new vehicle.. Blake Key made me feel like a brother & a friend.. He took the time to help me see available options on my truck..It’s my first new truck & l enjoy it more everyday.. I realize you also have GM & CHRYSLER new vehicles available but the F150 is far superior to them .

Jesse was great to work with! He had everything ready to go when we got there. In and out.

Each process was completed smoothly and quickly from sales to financing to service to pickup

When I picked up my cat the problems were fixed and my car is running great.

I had a very small window of time to get my necessary repairs completed. I had been out of town and was leaving again in just a few days. I had an appointment for Friday for diagnostic testing. I had a fuel system issue and needed it repaired quick. The staff at Laura Ford ordered the part needed on Friday and had it on hand Monday morning. My fuel system issue was fixed and they also replaced spark plugs and air filters and had me ready to go Monday afternoon. Thank you so much to the team at Laura Ford.