Damas Auto LLC

I'd like to revise my previous review of the dealership. I bought a beautiful 2009 VW EOS from them. I experienced some issues with the hard top convertible functioning correctly - it got stuck in the down postion - I took it to an independent German Auto Repair shop and they diagonosed and fixed the problem relatively cheaply. The VW dealership I orginally took the EOS to wanted $600 just to diagonose the problem with a warning that it would probably cost over $2k to fix ... I was super disappointed. That is when I wrote the orginal review. I looked elsewhere to get it fixed. The independent shop went through the car and inspected everything and they told me the car was in excellent shape ... the problem with the top is fairly common in the EOS the wires stretch and crack over the years and cause the sensors to get faulty error codes. The mechanic told me not to open and close the top frequently(should leave it in postion for at least 15 minutes before making it go up or down) ... the hydraulic pumps get hot and cause the wires to fail. I know my wife loved showing the top going up and down to her family and friends because it is so cool - like a transformer car. So the fault was mine not the dealership and I apologize to them. The dealership was fair and honest the car looked and performed like a new car. The car is 9 years old you need to expect some issues. I am happy now and I recommend this dealership to you. I have had several discussions with them and they have been very helpful. They did their homework on this car and I happy with it.

Great job. great dealer. Easy going and You can deal with lots of used cars with him. I bought with great deal, and I really recommend dealing with this dealer. I recommend buying used car with this dealer.

Sales and service was excellent. I was extremely satisfied. Before and after sales, all issues addressed. Yes I would recommed this dealership to my friends. Stop in and check the out.

Typical used car dealer. You'll be own your own to make sure you're getting a good car. They won't budge much on price, and make sure you get everything in writing. The car needed navigation CDs and they said they could get them. My mistake for not getting it in writing. Couple of phone calls later, and they still haven't provided them. Same thing with a missing antenna. They didn't see it as their problem.

If you want an UNDISPUTEDLY honest review, read this...DO NOT purchase a vehicle from this dealer. As other reviewers have noted, the actual car buying experience was quite pleasant and easy to navigate, so I'll give them that. This review is based on what happened AFTER I purchased the vehicle (2004 Cadillac CTS - 84K miles). Of course they assured me multiple times that their vehicles were "mechanically sound" and serviced by their top-notch ASE certified mechanics. Let me note that I do recognize the inherent "repair" risk (within reason) in purchasing an older model vehicle that has had some miles put on it. Any dealer that puts a such a strong emphasis on their 3rd party warranty service (which they did initially prior to purchase and even had the gall to bring up when i called 2 days ago about needing a new engine). It didn't make financial sense at the time to add the warranty for another $2,500 given the vehicles age/price but (I sure wish I had now!!). I've put 6,000 miles on the vehicle since purchase....READ THAT AGAIN.... ONLY 6,000 miles. So now for the issues: 3-weeks after purchase (check engine light) - Thermostat Failure Undisputed Response - Repair Quote: $700 ASE Mechanic - Fixed P&L $400 2-months after purchase - Head lights smoky - Needed restoration for visibility P&L = $100 3-months after purchase - Tail lights out P&L - $100 6-months after purchase (check engine light) - Transmission Fluid Leak Unidsputed Response: Did not contact ASE Mechanic - Fixed P&L $300 9-months after purchase - Front Lower Control Arm & Sway Bar Link in need of repair (car suspension is grinding) Undisputed Response: Did not contact ASE mechanic - Car is driveable but would recommend replacing soon -Quote - P&L $1,800 11-months after purchase - Broken Flywheel (in addition to the MAJOR issue below) 2 different ASE Mechanics - Quote: P&L $600 11-months after purchase - Multiple cylinder misfires - car is undriveable 2 different ASE Mechanics - Same Recommendation - REPLACE/RE-BUILD MOTOR!!!! Undisputed Response: Well there are multiple reason cylinders can lose compression (blah blah blah) we can take a look if you want, but basically... sorry bro (exact words).... Again mentioning the warranty or contacting my lender to see if there were warranties I could purchase through them (now mind you - you can't buy a warranty for an issue that has already occurred), stating that they could not authorize any funds be put towards repair cost since it's been almost a year since purchase (of course overlooking the fact that it's been driven only 6,000 miles). Also kept bringing up the "as is" legal ease written in to the purchase paperwork. They are in the business to make money, I get it, but if their "customer service" approach on the pile of junk they sold me is grounded in WARRANTIES & LEGAL EASE..(my experience) I personally think that should tell you just about all you need to know. I would advise YOU to STEER CLEAR (both figuratively and literally) of Undisputed Auto.