Reviews
It was great. Everything done tinely
Very pleasant experience and everyone was helpful. Everytime I schedule an appointment I get what I want. Thanks for helping me and making the experience a good one
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service
Great service Zach Holley made me feel very comfortable.would definitely send customers to him . Thanks for being so patient with me .Allen in the finance department was very friendly and patient with me also .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
No service received
I was given an appointment to bring my car in and to pick up a loaner while my car was being repaired, I took 1 day and 1/2 off from work and no one touched my car, if I hadn’t called to ask about it it could have been still there. I live 100 miles away from the dealership and I know we all have choices. I have never received this type of service in 7 years. I’ve been trying to get the issues resolved since June 19.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Very sorry for your experience. Please call Jeremy Jester at 870-784-3979 or come by the GMC building and ask to speak with him, he will take care of you in the future.
Best Customer Service
We have always had the best car buying experiences with this dealership. Their staff is always so knowledgeable and able to answer almost every question we have had right on the spot.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Transmission
The transmission service fixed the immediate problem. Every employee encountered was pleasant and accommodating. The service was covered by warranty, so there comments regarding price are NA.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Classic was great!
I was totally thrilled with my purchase at Classic Cadillac Autopark in Texarkana. My salesman, Mike Smith completely satisfied everything on my new Cadillac list.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Love my new Encore
I initially chose this dealership because of the ease of the website, the selection of Encores and the great prices. I drove 76 miles to get there, and it was the fourth dealership I had visited in my search. I was pleasantly surprised that the salesman was not pushy and did not try to pressure or “upsell” me. I came in knowing what I wanted and knowing my budget, and he respected that. The finance team was professional and didn’t make me feel bad about my less than ideal financial situation, but found a loan that was affordable for me. The only complaint I had was that the visit took much longer than I anticipated-leaving me to scramble to find another ride for my from work, but I understand they were busy. It just seemed to take longer than necessary. They did however escort me to the airport to drop off my rental car, which was very much appreciated. The staff was great. I don’t remember the name of the man that drove me back from the airport, maybe Mike?- but he was very nice and conversational. I would highly recommend this dealership. It was worth the drive.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Terrible
Messed up again took to another shop going to have too pay out my own pocket to get fixed right was charged for stuff I shouldn't have been charged for
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Very good experience!
Ronnie Keener is a wonderful salesman. This is the third car from Orr Classic and the second time working with Ronnie. Mr. W in finance was awesome as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very smooth great experience!
Everyone was very helpful Jill did an awesome job the experience was very nice! All my questions were answered very throughly and the whole process was well done!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car