Reviews
Since I can’t seem to get my negative review to go
Since I can’t seem to get my negative review to go through at this point and don’t have tone to redo it right now I will simply say do not purchase a vehicle from this dealership. That from someone who has the experience of many from them in the past 4 years. I won’t recommend them to anyone friends or on social media after this experience. I will be posting to all the regular medias I am on and here again later when I have more time.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Excellent experience!
Excellent experience! We loved Macy!!! She was extremely knowledgeable about the vehicle and treated us like family. Josh was fantastic as well and made the financial portion a breeze.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your vehicle purchasing feedback with us. We are delighted that you were made to feel like family! Welcome to the Step One family and enjoy your new vehicle!
Macy Maeda was an absolute professional! She was very...
Macy Maeda was an absolute professional! She was very responsive and helpful in helping me purchase my vehicle. The process was effortless, seamless, and stress free! Aloha!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ms. Latoya was a kind, sincere person with considerable...
Ms. Latoya was a kind, sincere person with considerable vehicle knowledge who allowed me to explore my options while making the best Choice for me without pushy sales tactics.
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Got in contact with Macey about buying a new truck and...
Got in contact with Macey about buying a new truck and drove from PA to pick it up. 17hr drive was totally worth it. Macy, Junior and Kim went well above and beyond expectations! Amazing customer service and great quality vehicles! Will definitely make the drive again for future purchases!!
- Customer service 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Safety recall goat rope
It took six phone calls to get to a customer service rep and get a decent answer. You phone system is the pits!! Fix it!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Austin, Thank you for the feedback. We will ensure this is reviewed by our service advisors.. Our traffic in service has doubled due to visitors in our area on Spring break. Please contact our Customer care manager with any additional feedback about your visit to our service department.
Honestly one of the most high class dealerships I have...
Honestly one of the most high class dealerships I have ever been to. Amazing staff and management shout-out to Jared Johnston! Thank you guys!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We were on vacation and decided to stop and LOOK at a...
We were on vacation and decided to stop and LOOK at a vehicle on the lot. After meeting Macy, our sales rep, it was made clear that she would help us get the car we wanted! Macy was very helpful and professional. The entire staff made it our smoothest, easiest car buying process we’ve ever had. I highly recommend others to get in contact with Macy if you’re looking to buy a vehicle. She has your best interest at heart! The finance team seemed very respectful and transparent. This brought tons of comfort to us, too.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Absolutely great place to buy a vehicle! I would...
Absolutely great place to buy a vehicle! I would recommend anyone who is looking for a new or used car to come see the professional staff at FWB Cadillac.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience with Macy and Jarred. We had been...
Great experience with Macy and Jarred. We had been looking for a GMC SCA Performance truck and they had the perfect truck for us. They were very professional and attentive to what we wanted and could afford. Thank you for taking care of us!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car