Reviews
The Sunset Kia team was really helpful! They went the...
The Sunset Kia team was really helpful! They went the extra mile to make sure we got the perfect vehicle for our family!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for choosing Sunset Kia of Auburn! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Quick, cheap, good customer service! Everyone was nice,...
Quick, cheap, good customer service! Everyone was nice, my oil change took maybe 30 minutes, and it was at least $25 cheaper than Kia of Puyallup lol thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Kia of Auburn! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
They are very professional. The people at the front desk...
They are very professional. The people at the front desk are friendly and let me how long it will take and the prices. Thankyou for a job will done!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
It is not the first time we do our service here and each...
It is not the first time we do our service here and each time we see that they do exactly what we were promised if not more. In time and very good service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Recently received my Seltos back after 3 mos at you...
Recently received my Seltos back after 3 mos at you facility. I appreciated being kept apprised on progress to get my vehicle a new motor due to recall.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to leave us a five-star rating! We hope you enjoy your Seltos after getting it back up and running. We look forward to having you as one of our valued customers for years to come. Please let us know if we can be of any further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
I have always had a great experience but not this time....
I have always had a great experience but not this time. Horrible experience! The lack of communication was so disappointing in a frustrating situation.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this. Please email us at wecare@sunsetautofamily.com
Had a family emergency! Called Kia sunset within a...
Had a family emergency! Called Kia sunset within a couple days. I needed to get on the road again had a recall some other issues they got me in t property got back on the road again to meet my family obligations as traveling nurse.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that we provided you with great customer service while assisting you, Linda. Thank you for taking the time to leave us this fantastic five-star review. We truly appreciate the opportunity to do business with you. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
I brought my 2013 Optima in because of a KIA recall plus...
I brought my 2013 Optima in because of a KIA recall plus oil change & tire rotation. When I made the appt, I was told a half a day on the recall plus the oil change & tire rotation, I took the car in & was told it would be ready in a couple of hours. I could have stayed there for that time. When I picked up my car, someone had been messing with my dashboard. The time on the clock was changed to the wrong time. My Trip 1 & 2 had been reset to zero & then someone put 23 miles on the car. Who did all this & then drove it around for awhile? I'm just more than a little P. O'ed about this. Yes, the inside of the car had been nicely vacuumed, but all the times before that had been done plus gone through the car wash which wasn't done last Thursday. Do you not do that anymore? Marilyn Pollard
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Please contact us directly at wecare@sunsetautofamily.com at your convenience. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Fast service, great customer service, friendly people....
Fast service, great customer service, friendly people. Love the quality of Kia cars as this is my second one..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Wes, for choosing Sunset Kia of Auburn, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
I have wanted a soul for years and both Brandons made it...
I have wanted a soul for years and both Brandons made it happen without much work from me. 😊
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!