Reviews
Service Department is wonderful! They are very...
Service Department is wonderful! They are very professional and helpful! They treat you like family and not just another costumer! Offered to me a ride for picking up my vehicle when service was done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rae, It's great to hear that Jennifer was able to help you out. Our goal is to make sure everyone who walks through the door has a positive service experience. We will be sure to pass along this feedback to our team. Thanks again for choosing Sunset Kia of Auburn! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Most friendly service I've ever experienced. Staff felt...
Most friendly service I've ever experienced. Staff felt naturally kind and did their best to make every customer I saw satisfied! Kendall always goes above and beyond, and will keep me coming back to Sunset.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Samuel, We appreciate your business, and Kendall and our team look forward to serving you again soon! We appreciate you being a loyal customer of Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
I had an oil change. Great customer service. They also...
I had an oil change. Great customer service. They also follow guidelines for Covid-19 protocols. The car was return to me cleaned and car washed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there! Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and we're so glad you felt comfortable in our dealership. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
They treated me with respect and provided good customer...
They treated me with respect and provided good customer service. The pricing for servicing my 2018 Kia Forte was reasonable, so I personally recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Great customer service. Before covid, they even have...
Great customer service. Before covid, they even have shuttle service and dropping your car off at your house for you. Sadly, now you have to find your own ride back or wait. I do understand why they do it, so I hope things go back to the way it used to soon. Highly recommended
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for taking the time to submit a review. We are so glad we could assist you with your vehicle's service needs and appreciate your recommendation and your business. We apologize, however, that we no longer have the ability to offer our shuttle service and the inconvenience it creates. If you would like to further discuss your concerns, feel free to contact us at your convenience. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Kendall in Auburn did an amazing job. I explained to them...
Kendall in Auburn did an amazing job. I explained to them before I arrived that I was on a toght schedule and they were totally accommodating and got my car completed and back on the road in no time. Nice level of superior customer service from the time I arrived until I left. Great teamwork!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review, Heidi! We are so glad that we had the opportunity to work with you, and we are thrilled that you had such a pleasant and timely experience here at Sunset Kia of Auburn. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Very friendly people, they take care of your every...
Very friendly people, they take care of your every need!!❤️❤️🙏!! Even covered services to friends to wait for them to finish my oil and filter changed
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. We look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Since day one of my truck purchase , its been in and out...
Since day one of my truck purchase , its been in and out the service . And still nothing has been fixed! But 160$ is taking from me for a service charge. Except for this last time i took it in. Taking it to a place where they don’t know i have warranty so they can actually find the problems.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello el30marcial, Sunset Auto Family would like to reassure you that we would never overlook an issue due to your car being or not being under warranty. Given the option, we prefer warranty work because it helps keep money in our customer’s pocket. Regardless, whether or not you have a warranty will never determine whether or not Sunset Auto Family repairs your vehicle. That being said, we would like the opportunity to look into this further. We cannot identify your customer profile through the information in this post. Could you please send your name and phone number to wecare@sunsetautofamily.com?
I rather not. I’m moving on to a different source. The frustration and the time wasted has done it for me. Thanks.
I had a good experience purchasing my car especially it...
I had a good experience purchasing my car especially it being my first time. They walked me through everything and answered my 1000 questions! They were very patient with me and didn’t stop till they found the right car for me. The only thing that bothered me was the way they tried to get me to pay more. Which I totally understand they are car salesmen but I had brought my boyfriend for support and multiple people tried to get him involved to pay the extra that I was not willing to pay. Even after I explained that this is my car and no one else is involved. Just a little disrespectful.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your first new purchase! We are honored to have shared this experience with you. Please let us know if we can be of any more assistance! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Brandon Bowman is the best mechanic. He gave me a quality...
Brandon Bowman is the best mechanic. He gave me a quality customer service experience and was quick and efficient with the work done on my car. He deserves a raise!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Brandon. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!