Reviews
This dealer and the people who work here did nothing but...
This dealer and the people who work here did nothing but make my life better and easier. Everything was simple, easy, and straight forward with everything they did. It was by far the best car experience I’ve ever had. A special thank you to Kendall and Jakob, who went above and beyond to help me in my situation. Great place.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear Jakob and Jackson were able to help you in a simple and straight forward way and that this was by far your best car purchasing experience. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
It is a nice and welcoming place for you to stay and wait...
It is a nice and welcoming place for you to stay and wait for your car to be worked on. And also has an assortment of tools or accessories that you might need for your model of car (as long as its the same brand as the dealership).
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department, Ted! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Joey was a great salesman and he helped profusely to get...
Joey was a great salesman and he helped profusely to get me into a car. He knew everything about the car I purchased and even gave me his personal number if I had any questions in the future. I'd recommend Kia Sunset to anybody. Ask for Joey!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear, Jeffrey, that Joey was able to help find plus familiarize you with the perfect car. Our goal is to make sure everyone who walks through the door leaves happy and we appreciate your review. Please let us know if we can be of any further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
I appreciate Sunset Kia's service dept for their...
I appreciate Sunset Kia's service dept for their courteous & friendly service. Jennifer is terrific to work with. They are never pushy to try & sell things you dont need as well as keep you updated on what is needed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words. It's great to hear that our service department is always courteous and friendly and you especially appreciated Jennifer's assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
A pleasure to do business with Sunset. Always friendly...
A pleasure to do business with Sunset. Always friendly and everyone appears to enjoy what they are doing. Very helpful and easy to do business with. Keep up the good work!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Jennifer to be a positive one at Sunset Kia of Auburn. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Keep up the good work.
Got the car I wanted but paid the price of getting it at...
Got the car I wanted but paid the price of getting it at Kia. Over promise under deliver and misled pretty much sums it up. Starting from Low ball trade in to price of vehicle. Couldn't get the advertised warranty on thier vehicles they sell. Paid high on extended warranty. Was promised to get my Maintenance B reset on my car that was showing over due for over 107 days but when attempting to bring my car to have it reset, was told that they could not do it, or no one there knew how to do it and the service manager said to bring it to Mercedes. Was supposed to get an additional key made at cost price, again, was told they could not do it and to bring it to Mercedes. Financed guy got me for $500 adding it ontop of the negotiated sale price and when ask about it, he said that additional cost was for the security feature or something they add on all of their vehicles they sale there. That feature was not on any of the line items. The cost of the car just showed an of $500. That was may fault for overlooking the agreement contract. So basically I got finessed out of $500 and did not want to deal with trying to get it back. Last, I took my car to a Mercedes dealership as they suggested and found out the Mantinence B was never done on my car so I just paid over $600 to get it done and to get an additional key made and programmed, it will cost over $700. For this reason I am giving a 1 star.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello chacitout, While we’re glad to hear you got the car you wanted, your complete satisfaction is important to us, and we would like to discuss your concerns in more detail. Our sales manager has been trying to reach you by phone to resolve this issue but hasn’t been able to get a hold of you. Please e-mail wecare@sunsetautofamily.com if your preferred contact information has changed since you made your purchase.
My experience was excellent. They performed a recall...
My experience was excellent. They performed a recall repair and provided an Uber so I could go home while the repair was being done. Someone immediately greeted me and opened ed the door for me and directed me to the appropriate person.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Phil, for sharing your thoughts about your excellent recall repair experience with Sunset Kia of Auburn. We are happy to hear that you were greeted promptly and also provided an Uber so that you could wait at home while the repair was being done. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
They need to have loaner cars readily available for...
They need to have loaner cars readily available for customers. Instead I had to sit there for 4.5 hours waiting on my car because I had no way to get home
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Sherylw, We are so sorry we were unable to provide a Service Loaner last minute. I completely understand that long wait times in any waiting area are rarely enjoyable. Unfortunately, we only have a limited number of loaner vehicles available for customers. Due to the high demand and limited number, we recommend reserving one in advanced. You can do this by calling our service call center at 253-321-5773. We also have a shuttle service that will operates in a 10 mile radius of the dealership. I know this does not help now, but I hope this will make your next visit to our service center more enjoyable. Thank you for choosing Sunset Kia and we look forward to seeing you again.
Always 5-star treatment!! It;s so good to deal with...
Always 5-star treatment!! It;s so good to deal with professionals and to receive a spotlessly clean car back. Thanks to all your wonderful people.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you taking the time to leave us this awesome, five-star review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
They really did it quick and easy thanks sunset Kia Abbie...
They really did it quick and easy thanks sunset Kia Abbie is an amazing sales person and the management was so nice We love are car that is again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Pete, Thank you for your business and this review. We're happy to hear Abbie and our management team was able to serve you and demonstrate our commitment to great service. Congratulations on your new car! If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!