Reviews
Always a great experience getting the car serviced. I...
Always a great experience getting the car serviced. I brought my kids along without no problem. Enjoyed the warm, friendly setting. They had beautiful decorations and great customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
This dealership has always been very helpful and I love...
This dealership has always been very helpful and I love the fact that I get coupons in my email to use on services. Kendall has been amazing every time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sunset Kia of Auburn, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Good facility that was very helpful when I got my car...
Good facility that was very helpful when I got my car serviced. Called with updates on vehicle and customer service was great all around throughout service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review, Wyatt! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sunset Kia of Auburn. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Jennifer went above and beyond to give great customer...
Jennifer went above and beyond to give great customer service to a frustrated customer (me), whose been dealing with intermittent issues with my 2017 Optima hybrid (check engine/vibration that service techs are still unable to isolate/address/fix). This is no fault of her own, however, as Jennifer was able to verify that my touch screen unit, which is no longer touch interactive, will be replaced at no cost with my extended warranty. My thanks to Jennifer who went the extra mile, and who put up with me in my frustrated state! Jennifer gets 5 stars, but since the intermittent issues with my Optima hybrid seem impossible to solve, I would rate the quality of work on the car itself, only 2 stars.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear that Jennifer was able to help get the touch screen issue resolved and that she provided such excellent customer service. We do apologize for the frustration that the vibration issue has caused you. Please don't hesitate to reach out to us directly with any questions or concerns. We are always happy to help! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Why didn’t you tell me the price to replace my brakes...
Why didn’t you tell me the price to replace my brakes before you did it? Why do I have an SRS light on dash now?
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your thoughts! We are sorry to hear that you weren't fully satisfied with your experience. Please don't hesitate to reach out to us directly so we can address your concerns. Thank you for choosing Sunset Kia of Auburn, we hope to see you again! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Good dealership, but our service experience was less than...
Good dealership, but our service experience was less than average. Took the car in for accessories to be installed. The problem was some parts were missing so now there needs to be a second appointment to finish the installation. Not ideal and certainly avoidable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback for our service department! We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark this time. We apologize for the inconvenience and hope you will give us another opportunity to serve you. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Everyone was very helpful and not aggressive, which is...
Everyone was very helpful and not aggressive, which is very nice. Damon was a huge help and pleasant to work with. Thank you all so much!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Damon can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Every time I go to sunset Kia in Auburn I always have a...
Every time I go to sunset Kia in Auburn I always have a great experience because of they're great service and they're always friendly and very professional
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Clean showroom & restrooms. Covid-safety measures used at...
Clean showroom & restrooms. Covid-safety measures used at all work stations. Smooth work flows from test drives to paperwork to negotiations to financing to detailing for vehicle take-home! Craig Weidner, our Sales Rep, was well-informed about the Telluride features, and very professional & friendly in his demeanor. We would recommend him to anyone looking for a honest, friendly, & well-informed Sunset Sales Rep.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Here at Sunset Kia of Auburn, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Craig, and it was a pleasure having you at the dealership. We appreciate your review! We hope you enjoy your new Telluride, Kathi! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Great service, easy to talk to, and my favorite was they...
Great service, easy to talk to, and my favorite was they gave me the best offer unlike other dealerships and listened to what I was looking for. Also it wasn't an all day ordeal like some places, once I took the car out for a test drive it was less than a hour max getting the fine details of paperwork done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Sunset Kia of Auburn, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear, James, you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!