Reviews
Honest and dependable. Thank you for excellent service....
Honest and dependable. Thank you for excellent service. The service was completed sooner than we all thought. Very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you taking the time to share your feedback and five-star rating. We're glad we were able to help, and we hope to see you again, Alfred. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
The image of a high pressure and stressful car buying...
The image of a high pressure and stressful car buying experience does not apply here! I stopped in after work to trade in my first new Kia (purchased here) and walked out in a couple hours with an upgrade. It was such a surreal feeling that I had just bought a new car because it felt so easy. Nate and Brady were incredibly helpful with my trade in and selection of new vehicle. Brandon put me at ease throughout the financing process. Hands down the best experience I never could’ve imagined!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on the purchase of your new vehicle! Thank you for taking the time to leave us this fabulous review! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brady, Nate, and Brandon met your expectations. We look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Customer service was great. I arrived right at my...
Customer service was great. I arrived right at my appointment time, and they helped me out right away. They saw that I was holding my sleeping kid and just asked for name and keys and went to work. The representative came to me on the chair with the sleeping kid in my arms to go over the initial paperwork and had me sign. About 30 minutes into it they came to let me know that I would need my filters replaced and actually brought my filter to show me what it looked like and the representative already knew the prices when asked what it would cost to replace. And then he went back and let them know the additional work that would be done and told me it should be ready soon. I was in an out in about an hour and grateful that it was on time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Always friendly. On time and reasonable. They get the job...
Always friendly. On time and reasonable. They get the job done. Nice waiting room with coffee
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Pat and Eddie made shopping easy and stress free. Didn't...
Pat and Eddie made shopping easy and stress free. Didn't take long, was out in less than 4 hours.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Sunset Kia of Auburn, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Pat and Eddie, and it was a pleasure having you at the dealership. We appreciate your review! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Over the years and the many vehicles I've owned, I have...
Over the years and the many vehicles I've owned, I have tended not to use the dealership service departments as they are usually more costly. Major service work for my Acura, for example, cost nearly twice as much at the Acura dealer as the identical service done by an independent, Acura-certified garage. So I did some comparison shopping for my Optima's 60K service and found very little difference. I think I got good advice by the Sunset Kia service rep, and of course they honored their lifetime oil change promise. When dropping off and picking up my car, both times I noticed a person disinfecting the countertops and pens used to sign, so I also felt it was one of the safer public places I've visited during this pandemic.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this wonderful feedback! We are so glad that your experience here at Sunset Kia of Auburn felt pleasant and safe. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
CJ was a great Sales Professional. He was kind,...
CJ was a great Sales Professional. He was kind, courteous, and easy going. He led us through a painless process to purchase our car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Always a very easy experience, with great people in the...
Always a very easy experience, with great people in the service department. I trust them to give me what I need without upselling me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you've found your experience with us to be a consistently positive one. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
The employees I dealt with are awesome. The dealership...
The employees I dealt with are awesome. The dealership was recommended to me by a friend Matt and he wasn't wrong. Jordan helped me find a car a 2018 gray Kia soul with only 26k Mike's. I'm so pleased with the choice and price. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience, and we hope you enjoy your new Kia Soul! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Really enjoy the life time warranty and oil changes for life. Great deal!!
Staff is always very friendly and informative. Have been...
Staff is always very friendly and informative. Have been taking my car here for 6 years and every visit has been good.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!