Reviews
Professional, attentive with minimal wait time. Service...
Professional, attentive with minimal wait time. Service tech explained to me what services were performed and how.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind review, Aileen! We're glad to hear that our team delivered such a pleasant and timely experience. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Always fair good customer service I always get my...
Always fair good customer service I always get my vehicles serviced here just love the service they provide!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
The team was Easy to work with and quick process. No...
The team was Easy to work with and quick process. No pressure and I got what I needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your thoughts about your experience with Sunset Kia of Auburn. We appreciate your business, Glenn, and hope to see you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
I went in for an oil change and tire rotation. They...
I went in for an oil change and tire rotation. They actually really DID rotate my tires and top off my windshield washer fluid. The reason I point this out is because with other cars that I have had and took in for oil change,tire rotation, and fluids topped off it was not done. I go in with low fluids and mark a tire and check after I get my car back to see if fluids are topped off and if tires had been rotated. In this case YES!! Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Very helpful. The complimentary ride home and back really...
Very helpful. The complimentary ride home and back really helped me conplete all my errands that day. The service was done before the assessed time and Dean was very helpful at the desk.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Jacob, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Great customer service, friendly honest people. I enjoy...
Great customer service, friendly honest people. I enjoy working with Kendal Finnigan and Steve. Great people, thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that Kendal and Steve were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Dave, for choosing Sunset Kia of Auburn! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Came in to get the rotors checked, they need to be...
Came in to get the rotors checked, they need to be changed out unfortunately no parts in stock, now I’m waiting
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your thoughts about your experience with Sunset Kia of Auburn. We are sorry about any inconvenience due to the lack of parts and hope that they will be back in stock shortly. We sincerely appreciate your business! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
we really like our car. MPG is good. Nice to drive....
we really like our car. MPG is good. Nice to drive. Our only problem was went we tried to get a new windshield. We were told nobody had one in the U.S. After several months and a lot of phone calls, we found out they where being held on the east coast. So we called KIA again and was told they would look into it. We waited and no return call. We finally called KIA corp. and within one hour we had a sceduale for a new wind shield to be put in. I did not like being lied to.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Sunset Kia of Auburn, your feedback and rating mean a lot to us. We are sorry to hear that you weren't fully satisfied with your experience and would like to learn more. Please reach out to us at wecare@sunsetautofamily.com if you would be willing to discuss this in more detail. We hope you will give us another opportunity to serve you and demonstrate our commitment to great service! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
They were polite and offered some tea I was very happy...
They were polite and offered some tea I was very happy with the car they picked out
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Shimmy was great! Prompt and a good communicator. Very...
Shimmy was great! Prompt and a good communicator. Very sad my card didn't get washed or vacuumed, though
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!