Stevenson-Hendrick Honda Wilmington

Had great experience with Tyler, Caleb, and Dan. I ask lots of questions when purchasing a car and they answered all my questions with patience. Even after the purchase, they get all of my questions answered about this complicated car. All new cars are complicated! Bottom line: the customer service, product, and the overall experience With Stevenson-Hendrick Honda was excellent.

Bartlett is my first and last call every time it comes to buying a car. He does what he says he is going to do and he makes it happen.

On May 22, 2025, my wife experienced a total loss of her vehicle, and what followed was a whirlwind of frustration and red tape. After purchasing a warranty from Stevenson-Hendricks Honda in Wilmington, NC, we thought canceling it and receiving a pro-rated refund would be a breeze. Spoiler alert: it wasn’t! Despite multiple calls and emails, we faced endless delays and excuses. It’s shocking how accountability disappears when you need it the most. Instead of resolving our issue, they called to sell us a new car! This experience has shown me that we must demand accountability in every transaction. Detailed Summary • Initial Delay: Wife requested the warranty cancellation on May 29, 2025 (a week after the accident on May 22), it took until June 9 after I had to contact them and was fortunate to speak to Shane, the F&I manager, to send the necessary documents via DocuSign. • Lack of Follow-Through: Despite assurances on June 16 that the refund check was in the mail, it still hadn’t arrived by June 26. The manager’s failure to call back as promised and the unexpected requirement for a payoff letter (because the warranty payment was applied to the deal as a whole) added to the frustration. • Tone-Deaf Sales Call: The dealership’s attempt to sell my wife a vehicle while failing to resolve the refund issue is infuriating and shows a lack of awareness or accountability.

Tyler was a pleasure to work with on my new car purchase. One of the easiest car purchases I’ve had

Will Stanley helped me get a new-to-me car yesterday. He made the process so easy! He did all the leg work to find exactly what I wanted while I worked. I was able to test drive and close at my convenience. Everyone at the dealership was so friendly. I am sure I will be a repeat customer. Thanks, Will!

We have bought several cars from Tyler over the years. The experience is always so great and he is so caring. We recommend anybody looking at a Honda to see Tyler at Stevenson

Jimmy has been such a pleasure to work with and get to know. We found the most perfect vehicle for me and I could not be happier. Garrett was also a pleasure to work with. They make an awesome team for sure.

Came in looking for a Tesla after my old man picked up a Model S and I loved driving it. He set me up with the same man who helped him get his Tesla, Will. Easy process to get in, test drive, and buy the car in just a few days and was hassle/stress free. The problems I’ve had with the vehicle have been from Tesla’s side, and Will has helped in every way from calling Tesla numbers himself, letting me charge my car in the meantime, and giving us mobile chargers, etc. Appreciated all the help.

Wears 2 hats. Shannon Stevens ,#1 knew the answers I asked about the RIDGELINE truck. No, let me check with someone else. Brave enough to test drive in the rain.#2, she also works in finance and was great help. LOW KEY KNOWABLE ON HONDA.ASK for Shannon Stevens !

Keira Hochheiser was phenomenal our entire visit from start to finish. She made our experience amazing. She showed us about 10 different cars and helped us for 10 hours while trying to find our perfect vehicle. She made us feel comfortable, we’d recommend her to anyone! Also the manager and financial advisors were great as well. Stevenson HENDRICK Honda in Wilmington was our best experience thus far!!!