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Stevenson-Hendrick Honda Wilmington

(2,966 reviews)
Visit Stevenson-Hendrick Honda Wilmington
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–6:00pm
Sunday Closed Closed
2022 state dealer award
View 8 awards
2022 state dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (888) 898-1956 (888) 898-1956
Used (888) 898-6405 (888) 898-6405
Service (888) 898-7854 (888) 898-7854

Reviews

(2,966 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Stevenson-Hendrick Honda Wilmington from DealerRater.

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Sales man Claude H.

Sales man Claude H. Was amazing he is the true meaning of excellent customer service. I recommend him to anyone. He truly went above and beyond from the day I inquired about my SUV to purchasing day. I stay an hour away from the deslership. He stayed late, sent pictures, texted and called to make sure I was aware of everything that went on from the day I text drove to the day I was able to bring it home. Dealership very clean everyone very polite and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

D.pee, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stevenson-Hendrick Honda Wilmington. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Staff was accommodating to all my requests and needs.

Staff was accommodating to all my requests and needs. They remained professional at all times.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Ff, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stevenson-Hendrick Honda Wilmington. If you have any further questions, please don't hesitate to reach out!

Don’t go here

Worst customer service ever they don’t want to close a deal unless you buy the accessories package which is over 2k So if you don’t want accessories on it do NOT go here they will not sell you the car as is either at the msrp price I have and compared 5 different car deals I have done and no one ever force me to buy any packages plus they even get you discounts and rewards…. This deal was off for pennies if they would take those ridiculous accessories at over priced the story could be different Don’t let them force you to buy windows tint for 699 either 1000 in guards …. Find a local detailer and pay for ceramic coat which protect your entire car paint

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Sheileen, Thank you for taking the time to share your recent experience with us. Our Accessories are not mandatory. They are a package we put on our new vehicles when they arrive off the truck. There seems to be a misunderstanding and We would like the opportunity to discuss it with you further. At a time convenient for you, please contact Robert Tate @ (910)-777-5828. Read Less

Five Star Jimmy

I had a great experience from start to finish and now after with Jimmy Bartlett. He is extremely knowledgeable on the product line and gave constant updates to keep me in the loop with the new vehicle ordering process. If you want the best make sure to ask for Jimmy Bartlett. You will be glad you did. Thanks to all that I interacted with for the 5 star experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Sendon, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stevenson-Hendrick Honda Wilmington. If you have any further questions, please don't hesitate to reach out!

Jimmy was very willing to help with any questions

I had been in the market for a new Honda Ridgeline for several months. Hendrick Stevenson Honda of Wilmington was a tremendous help in finding what I wanted. Everyone was courteous and attentive to my needs. Sales representative Jimmy Bartlett was fantastic and answered all my questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thomas J, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!

I had a great experience from start to finish and now

I had a great experience from start to finish and now after with Jimmy Bartlett. He is extremely knowledgeable on the product line and gave constant updates to keep me in the loop with the new vehicle ordering process. Five Stars for Jimmy without a doubt!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Sendon, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stevenson-Hendrick Honda Wilmington. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Best dealership EVER

After searching and searching my husband found a truck he loved. So Mr.Jimmy helped him through the approval process over the phone. We drove 3 hours from Va with our twins to get this nice truck. After we arrive we are going through the paper work and the very nice lady at the front desk sees that our twins are getting rowdy so she hands them candy and coloring pages and two beach balls . She even holds my son for us so we can Sign papers. This is the best dealership we have ever been to thank y’all so much for all y’all do we really do appreciate y’all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Roy, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stevenson-Hendrick Honda Wilmington. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I had a great experience when I came into Honda.

I had a great experience when I came into Honda. I had a pleasure to work with Claude Hunter. He was very helpful and Informative. He made asking questions that much easier! I will be recommending people to visit Honda in Wilmington,NC because of his great customer service! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello Larryhankins1637, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Jesse Helsley was amazing!

Jesse Helsley was amazing!! Got me a great deal on an amazing new Honda Passport and I couldn’t be happier. So happy he was the one to help me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Smd4603, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stevenson-Hendrick Honda Wilmington. If you have any further questions, please don't hesitate to reach out!

We had an amazing time with our dealer Wyatt Kimbrough,

We had an amazing time with our dealer Wyatt Kimbrough, highly recommended & definitely coming back!! Amazing experience and he should be recognized for his professionalism and excellence!!! We love our new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Laheckmann, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stevenson-Hendrick Honda Wilmington. Please don't hesitate to reach out if there's anything additional we can do for you.