Reviews
Best Buying experience in 30 yeaes
Best buying experience in 30 years! Brian was straight forward, honest, knowledgeable and personable. Non commission. Love the Subaru! Great deal and value. Highly recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ask for Brian
They were quicker then other dealerships I've been to when it comes to approvals and turnaround when getting your vehicle on the road. Awesome dealership would recommend Ask for Brian
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Love my new car!
The best experience! Brian was so helpful and made the whole process quick, easy and stress free!! I liked that there was no pressure on buying or not! Definitely recommend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Love Auto Factory in Peabody,MA they are aspirin!!
If your needing a truck or suv I highly recommend Auto Factory!!! Brian was the person that helped me with buying my truck and he was so down to earth d straight forward without being pushy!!! He worked very hard with my insurance company and took care of the plates and registration also. He saved me soooo much time and aggregation!! I am so happy I went her.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Unacceptable
We went in with financing already taken care of, car picked out and driven prior and then paid for it and waited 2weeks to get it amongst lies left and right about what the hold up was? I don’t think the way they handled everything was professional at all
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
10/10 would recommend this dealership
Great buying experience without the sales pressure some other dealerships have. Amazing selection of trucks, and super nice employees. 10/10 would recommend buying from this location.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Efficiency
Bought my Newer style truck here and i couldn't have made a Better Decision, Great Customer Service by Brian, Unbeatable Price and Unbelievable Warranty n Deal, Anyone in the Market should Definitely come here 1st
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
No pressure
If you want a stress free no push experience go for it....lol... they left a truck on website that sold 6 weeks ago but continued to advertise it. No signs on vehicles (year,make model,price etc.) Nobody comes out to greet you. You ask about a truck they say it sold then just look at you without offering info on similar vehicles on lot. Great in and out experience for sure
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Typical
Guy tried to sneak GAP and tire and wheel coverage without even discussing it. That would of been another 2000$ on the note. Hey its only money 🙄
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Buy here
Everyone here was very helpful and great to work with. Come get a car or truck from these guys and girls great service. Amazing customer service! Fast responsive and efficient. No hassle process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase