ALM Kia South

Our salesman, Keith, was extremely knowledgeable about every car on the lot. He was personable, respectful, and never pushy. Best car buying experience I’ve ever had.

I had a great experience here with Jawon, from the test-drive to all the way through to closing he was responsive and extremely helpful. Absolutely loving my K5

I had an excellent experience with ALM.My salesman,Homer and Travis were very knowledgeable,enterprising and helpful

At first, everything was going well and then my experience at ALM Kia went from good to awful, to outright terrible disappointing experience! Spent over 7 hours due to their internet down. Purchased a new car that did not have fog lights. Was told by sales rep. easy fix to add later that the vehicle had built ins for the lights. Moved forward with purchase only to have the Service Manager look at the car and stated no built ins for fog lights and suggested to get another vehicle with the lights because I needed them, and it would be too costly since there were no built-ins to add. Note, I NEVER TOOK THE NEW CAR OFF THE LOT. Picked another new vehicle, more expensive with fog lights and upgraded features. Asked to cancel the first purchase to get the other car. Sales Manager, Jay was onboard, and everything would be taken care of when internet came back up.... all was good.... well until The Finance Director stated I had to do trade because the first transaction was completed, and my bank paid out. LIED! My bank was never notified and that lie costed me $4,040. They could have canceled out or exchanged the car which is their policy. They did not return my 2,500 down payment or apply payment as exchange for the new car, and then charged other fees. RIP OFF. There are other Kia dealerships or car dealerships in general (Carmax) you can go to who are HONEST from the top person to every person on their team and will do right by you because it is the right thing to do. My advice, look and read ALL pages of your contract. NEVER trust them. It will take time but read and question everything. Do not take their verbal response. If it does not sound right, trust your gut, it is wrong. You do not need the following upcharges: Motor Trend certificate $1,999, Paint and Fabric Protection $995, and certainly NOT the Proc/Doc Fees of $799.00. which is OPTIONAL...Read the bottom of your quote it states those upcharges are OPTIONAL. Also, NEVER tell them you have a trade. Work your deal and get everything in writing and go from there. I will say Asia sales representative was kind, polite, did not hassle the deal, and went over and beyond. However, she was not knowledgeable about the built ins for the first vehicle which ultimately costed me more money getting another car. Jay the Sales Manager was kind, understandable and great. I enjoyed listening to their morning sales meeting.... encouraging all sales representatives to have a positive attitude with customers. The GM, Jerry Howell, IN MY SITUATION IS TERRIBLE, NEVER TRIED TO FIX THE ISSUE, NEVER ATTEMPTED TO MAKE RIGHT ON THIS CRAZY in my opinion, finance scam which was an EASY fix. If you have any AUTO problems or believe you are scam, know your rights and contact: https://georgia-auto-fraud.com/ or call them 470.737-0500. You can also file a complaint for Deceptive car ads or dealers - state consumer protection agency https://consumer.georgia.gov and the Federal Trade Commission. I hope this review and information shared will help someone else.

I had a great experience. My salesman was very patient and helpful with my purchase.

I was charged for tire rotation and it wasn't completed. The type of vehicle that I have showed that my tire pressure was low on the drive rear side and I was having problems with that perticulair tire. When I checked my vehicle status it still showed that the same tire was still in the same spot. I called and spoke to the service technician Alana and explained why I was calling she placed me on hold to accept another call and eventually line was disconnected. I called again and spoke to Steven at the service center and explained to him what happened and requested a refund for the tire rotation that never happened. He told me that cooperate will be contacting me to send me a refund via mail. I need to know what is going on with my refund. I don't appreciate being brushed off like I don't know what just . I arrived there at around 830am and my oil change took 4.5 hours to complete, because the tire rotation never happened.

I had a great experience purchasing my vehicle at this location. Exceptional staff, I worked with Jeremiah who was very professional and polite, made the process quick and easy. I absolutely love the car!

This dealership was super easy to work with. We live in Texas so our purchase was 100% virtual and so smooth!

I had a great seamless experience. A1 service. Skip and Travis were exceptional. High ly recommend.

I will never use ALM again and will tell everyone I know to stay far away. Vehicle arrived at ALM on 6/23/22 and did not get completed until 10/16/22. Every time I tried to call Service Department to get an update, no one ever picked up the phone. I even witnessed this in person the day I picked my vehicle up - two service reps playing on their cell phones while the Service Line rang repeatedly. My vehicle quote did not specify remanufactured engine, but that is what they put in. There were fault codes that were never corrected and they claimed were not there when we picked our vehicle up, even though less than 48 hours later the vehicle was towed back to ALM and fault coded like the original service quote. I even had an aftermarket repair shop tell me the dealership should have specified the installation of a remanufactured engine and what parts would be new versus reused. You can't trust this dealership to do the right thing and do the work right. Go to another Kia dealership and save yourself the headaches.