Mercedes-Benz of Escondido

Before detailing the overall experience, I want to note that Gemma the finance director was great to work with. The positive experience ends there. This is the second car I purchased from this dealer, and would have never returned but they had the exact car and price I was looking for. Both times I purchased from this dealership, they acted unethically, by trying to include an 'optional' protection plan into the price -- it wasn't itemized, so could've been difficult to detect. When pushing back, they attempted to claim the work in the protection package had already been done. I essentially had to threaten to leave before the item ~$5,000 upcharge was removed. I paid for the transaction by cashier's check and told them from the beginning that they would not run credit -- while agreeing to this, they still tried to collect my SSN. It was one shady move after another -- for the second time with this dealership. This leads me to believe these are standard sales tactics for this dealership. To top it off, the salesperson confirmed multiple times that a promotional charging package was included with the car -- all the way until I left the building -- and once I left, changed the story altogether. Also, their charge for the A & B schedule maintenance was over $1,000 more than the dealership in Carlsbad. I fell into that trap once and learned my lesson. This dealership represents the worst of any I've seen and is a pitiful representation of the Mercedes-Benz brand. I urge others to look elsewhere or pay close attention to every detail.

The salesman were nice until the price came up. They start haggling me with so many unnecessary upgrades and next thing you know, they added $5K on top of the list price. On top of that, the salesman starting lying about the extra fees for DMV fees and registration. I had to sneak out of this place just to get away.

I was amazed by this dealership. From service to sales, everyone was so kind and helpful. I bought my 1st Mercedes here (2022 C300) and Patrick was there to assist me and make the experience the best one yet. Highly recommend this location for either getting your car serviced or buying a new Car!

Today I came into the dealer not thinking it would be possible to get a deal with this market but let me just say they went ABOVE AND BEYOND for me got me a price lower than I thought I would be getting all thanks to the best sales man and general manager huge shout out to to jack and Ed for getting this done!

i love the brand. came in worked with Ed and Vito. great store and great selection. very organized store and alot of treats by the waiting area.

Came in to take a look at some cars. Everyone was very helpful and they had a lot more cars than any dealer I’ve been to in a while. Ask for Jake, he’s the man!

Awesome experience working with ED and mark. They were both very professional and made my buying process very easy. Would highly recommend anyone thats looking for a car to come and give these guys a visit!

Found Mercedes Benz through Cars.com and worked with Nick. Had an amazing experience purchasing my used E-class. Would recommend this dealership to friends and family everyone was extremely knowledgeable and helpful.

The salesman listened to what was important to me and made the transaction the best car buying experience I’ve ever had. I will recommend this dealership to everyone I know that’s looking to buy a car.

I first called in with a few questions. Patrick answered all my question and made it very easy. I went in for a drive and sure enough this people are legit. They make it easy and fun to buy a car.