Reviews
Outstanding Professional Service
Nemer Amador was very professional and kept me informed. The Service Technician performed all service work correctly on the first visit.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Eddie, thank you for your kind review; we are happy to pass along your comments to the team here at Mazda Lakeland! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CX-5 Turbo
We purchased a new CX-5. It was a wonderful experience dealing with Antoine.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Robert, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Customer Service.
Great Customer Service. Went in for an Oil change and they thoroughly checked my vehicle over and completed the service in minimal time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to let us know how we did. We hope you have a great day!
I always use the dealership for service.
I always use the dealership for service. They have been great to me. Recently I was in for service and they were very confused. I was getting a simple oil change. They quoted me for 3,100.00 in repairs. From struts to new tires to filters. When I spoke to the service department they assured me that the vehicle needed these repairs. I then explained 4 days ago I put new tires on. 2 days ago I changed both air filters. Then understanding there was confusion they stated they had the wrong vehicle. I had a 9am appointment for oil change and this was 10:30 now. By 11:30 I again asked for a status of my vehicle. Confusion again. He stated he was "Not sure where my vehicle was." After a walk to the garage he realised my vehicle had not yet been in for service. I didn't get my vehicle out of service till after 12:30. Very disappointed with the service department. They seemed very confused and a little "put out" with me asking so many questions. I hope it's a one off event.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (863) 274-7240 at your earliest convenience to discuss how we can turn this experience into a positive one.
Mazda maintenence
Poor internet connection or something causes TVs in waiting room to just be a big noisy annoyance. Repairs took twice as long as they initially said
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Michael, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
Routine service experience
I had my 30,000 mile servicing. Ozzie took great care of me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Betty, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!
Very knowledgeable about their cars.
Very knowledgeable about their cars. Everyone was friendly, helpful and a pleasure to work with. Would highly recommend this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mazda Lakeland! If you have any further questions, please don't hesitate to reach out!
Muy buen servicio los recomiendo 100% Estoy muy
Muy buen servicio los recomiendo 100% Estoy muy agradecida por su comunicación para con migo
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hola Cinthya, gracias por tu amable reseña; ¡Nos complace transmitir sus comentarios al equipo aquí en Mazda Lakeland! ¡Gracias de nuevo por la recomendación y que tengas un día increíble!
Gracias igualmente
Excellent service, take may car on time.
Excellent service, take may car on time. Nice people in the dealership! Thanks for your service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
They guided me and showed me their great offers and
They guided me and showed me their great offers and helped find the vehicle I needed in a timely manner
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!