Reviews
waste of your time
I gave them a chance to explain the pile of poor reviews but they chose to insult me and said that they were not holding a gun to my head to get me to buy. This is true, why use a gun when they found a way to rip people off without it.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Joe this is Ben with Houston Used Auto Sales, while you visited with us you insulted our dealership, insulted our sales staff and disrespected our vehicles, yet we still remained courteous and polite. You stated you wanted to haggle on the price of the vehicle, and We politely informed you that we are a firm on pricing for the vehicle. You then left and posted this review....
Horrible service
Where to begin, came from Kansas, was told the car was a solid car no issues and was pristine inside and out... pictures showed everything was okay just not any real close ups, however had a hole in the charge pipe and after I was told it was minor (I knew better, you’ll lose boost and power. Much like a vacuum leak.) I then got irritated, I didn’t drive 9-1/2 hours to have games played. They finally got the part, I just took it cause I was done messing around and did it myself on the side of the road after being told I may wait a day or two, or maybe an hour. I just checked out of my hotel as well, I planned leaving on Saturday before I even came down there. The mechanic didn’t think the car was turbocharged, then came to see it and realized it was. Seems like all they do is buy a car change the oil and put it on the lot or put a few bandaids on. Their service manger even said he couldn’t believe they patched the charge pipe with sealant. It wasn’t applicable for the heat conditions gooed back up and blew another hole and patch off. Upon leaving I developed a leak in a tire, I thought it may have been a nail or something, I had to wait til Monday to get it patched. I went to the tire shop and was told It was the rim, it was cracked in two spots opposite each other on the back side of the rim, therefore I didn’t see it upon inspection and it had to of opened up on the way home letting air out. I didn’t hit anything on the way home. There’s two 2” cracks right at the bead one leaked air, whatever was hit got hit hard and I’d have known if I hit something on the way home. I didn’t even make it home I was almost to OKC. I messaged the dealer, no answer from two people. I’m quite lucky to have made it unhurt. My advice, don’t take their word for anything. I even said that the rims were curb checked they ignored me and didn’t seem to care when I was in finance nor wanted to negotiate. Low and behold the curbed rim had cracks on the back side. I spent 425 getting a rim and the tire mounted and sensors replaced. Oh by the way, the owner says he sells his cars at his buying price, so he couldn’t come down even after making the drive and the condition of the car and it only had a gallon or two of gas, the tank was empty. Wonder how they keep their doors open, I’d already made the deposit on the vehicle as well. Car also didn’t have some of the features noted such as heated seat, heated steering wheel and a couple others. The car was covered in pollen which I didn’t think was a big deal til I washed the car myself and it has chips and scratches all over the vehicle. Also the window seals front and back are missing. And I got my title 4 days before the 60 day tag expired. The two sales associates I dealt with were Lora and Imran.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
DO NOT BUY HERE
Advertised online pricing isn’t accurate, when you arrive you’re advised that’s Cash Only prices. And end up running up the price on you. Save yourself the hassle. Buy anywhere but from here or their other location. DO NOT BUY HERE. Lies lies and more lies. Horrible place.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We offer competive pricing and a transparent buying process that is second to none :-) We would be more than happy to assist you and go over numbers again if you choose
Not worth the time
I gave this company a chance to earn my business. I had seen they some decent deals on vehicles so send a message. Next day got message that a salesperson will contact me and after waiting hours message back said I’m still waiting when finally salesperson came wanted me to just come in and I made it clear give me My numbers and if I like them I’ll come in. Then he finally said ok finance guy will call never call me. This company is unorganized and will never get my business again. Stop wasting your time with them . They have business already they don’t need any new customers. Sales guy name was Ruben
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi this is Ben with Houston Used Auto Sales, after reviewing our notes and call logs I can see where you made us several offers well below our listed asking price and where we politely declined in a timely and respectful manner. If you wish to make us a more reasonable offer we are still more than willing to work with you!
absolutely disappointed
Flew from Alabama to buy 2012 sequoia that was being sold as great condition. Arrived to lot as expected by dealer. Loud squealing notes when car cranked. Mechanic came out and sprayed WD40 all over belt which did not fix it. Tie rod ends were shot and clear coat on paint was chipped. This dealership gives poor service. I would not recommend
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi this is Ben with Houston Used Auto Sales, While I have no records of you in our customer database I would like to say that we pride ourselves in our gently used vehicles and have several certified technicians available to handle any issues one may encounter on a used vehicle and that if there are any issues on a vehicle we would be more than happy to work with you to ensure the issues are resolved before purchase.
Gary Carroll
We purchased a Beautiful 2009 Corvette at a great price!! The car was just what we were looking for. We flew in from Kentucky and drove this car back. I want to thank Alfredo our salesman who is the best!!!!!!! He made things fun and easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We absolutely loved to earn your business and we hope to work with you again in the future!