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Capital CDJR of Indian Trail

(438 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 7:30am–2:00pm
Sunday Closed Closed
2023 consumer dealer award
View 1 awards
2023 consumer dealer award
New (888) 927-2391 (888) 927-2391
Used (888) 840-1810 (888) 840-1810
Service (888) 854-1043 (888) 854-1043

Reviews

(438 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Capital CDJR of Indian Trail from DealerRater.

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Dissatisfied customer

I took my car here to get the oil changed and they said it had a recall in a part, they said they would change the and fix the recall I left my cat there for almost 4 hours and when I returned had not even changed the oil and the dealership was closing soon.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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2017 Dodge Ram metal grinding

Terrible at returning calls, terrible at customer service, claimed grinding noise couldn’t be repeated after driving the vehicle while grinding being showed video of the damage. Absolutely the worst dealer I’ve been too and seriously considering selling my dodge to get away from the terrible dealers

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Mlph7

Unfortunately, they do not like to return calls and I went round and round with the dealership to fix the steering damper recall. Although, the new management was great, prior interactions have been poor. They should have given me free product for such hassle.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Treated well

treated very well from all the service staff and will return there if I need to. Also sale department was very nice when we bought new car in February.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My stepdaughter, Nancy Ross, and I had a very good...

My stepdaughter, Nancy Ross, and I had a very good experience with Capital. Our salesman, Brandon, was friendly and accommodating throughout the time spent completing the sale.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Impressed

I was immediately waited on upon my arrival. I was explained all that was to be done. my Ram was ready within the time that they said it would and it was WASHED!!! Great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Had made calls to 12 dealerships and Capital had the best...

Had made calls to 12 dealerships and Capital had the best price and Service. I drove 3 hours to get there and with the help of Mr. J.Scott I was in and out and drove my new truck home. If you need anything you can't go wrong dealing with Capital and J.Scott.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Professional staff

The sales rep, Heather, was professional, very knowledgeable and friendly. NO high pressure sales, just open, candid, helpful conversations. If you are looking for a CDJR, this is the place to go!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Still waiting

I took my wife's van in for repairs several weeks ago. I have called multiple times for update on where we are in process. I'm still.waiting to hear back.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Likes things done right the first time

Brought my 2019 ram in for service and they got right on it and fixed what needed to be I will be returning with my2019 srt for any services I need

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 1.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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