Ball Toyota of Charleston

I purchased a 2022 Toyota Highlander recently from Ball Toyota. The process was very easy, everyone was friendly and amazingly helpful. Special thanks to Jeff for giving me a tutorial on my new vehicle. I will recommend Jeff and this dealership to all my friends and family.

SALES DEPT LACKS INTEGRITY! BEWARE! Ball Toyota of Charleston, WV sales manager Jeff Mihelich approved a one-day hold on a 2022 Highlander Hybrid Platinum for my 74-year-old father. His salesperson, Jacob Frazier, texted total pricing info and a promise to send a link to fill out credit info to complete the transaction. FIVE minutes after receiving the text (we have screen shots), Mr. Frazier texted back indicating the car was sold to another buyer. If you read nothing else, at least you now know the risks you take when shopping for a car at Ball Toyota of Charleston WV. If you want the details, keep reading. Mr. Frazier never informed my father of any other interested parties. My father had gotten deep enough into the negotiations to have a quote that included local taxes and desired down payment. I’m sure at this point you, as my father, would have believed you were in the process of purchasing a car. Unfortunately, that is not how they do business at Ball Toyota of Charleston, WV. On behalf of my father, I called Ball Toyota asking for the manager who okayed the deal and thereby breaking his word to my father. Mr. Mihelich said, “You’re an out of state buyer. We’ll never see you again.” Clearly, he was not concerned about the unethical transaction. Mr. Mihelich now says that the hold was contingent upon an approved credit application, which was never the case. However, even if it was, he still approved the sale of the car to another customer while working on paperwork with my father. At the end of the day, both Mr. Mihelich and Mr. Jacobs apparently feel no remorse over this unethical transaction. We never received an apology from anyone and Mr. Mihelich actually tried to blame the failed transaction us, the customer. Not sure what we did wrong. All they gained was selling the car maybe 30 min sooner (or perhaps there was another incentive we aren’t privy to. I do wonder about that one). We will obviously find the car eventually at another dealership that, hopefully, has more of a moral compass. However, we just wanted all potential Ball Toyota of Charleston WV customers to know how they treated at least one of their potential customers.

5 stars rating. Customer service and sales were superior. Very transparent and efficient process. The salesperson, Jeff Shaffer located the new 4 Runner I was looking for and kept me updated every step of the way via text. The car was ready and waiting when I arrived to pick it up. Ball Toyota did not charge additional fees above MSRP like most dealers are doing currently. Knowing that I can just text Jeff what I am looking for without all of the hassle, I will certainly buy our next car from Ball Toyota.

Found the car the day before we wNt to Charleston to try and purchase a car from another dealer. Called the next morning and the response was almost immediately. This dealership was on our way to the other. We stopped by just to look. Alex our salesman and the rest of the staff was outstanding. I less than 1 hour from test drive to delivery my wife and I are on our way home. If other dealerships are a five star I would think thy should be much higher. Thank you

I recently purchased a new Tundra from William McCormick at Ball Toyota. After noticing the vehicle I was interested in on their website I reached out to William to confirm availability and to discuss price. We were able to agree on price and William stayed after closing time on a Friday evening to prepare paperwork so all would be ready for me to pick up the vehicle on Saturday morning. Saturday morning I drove 4 hours to Charleston to pick up the truck. William was helpful in explaining features on the truck and seemed genuinely appreciative of my business. He has followed up several times to see if I have any questions on the truck. Overall I was very pleased with William and Ball Toyota and would consider them again in the future.

Will is an awesome asset to have when shopping for a new Toyota, he is the most knowledgeable and experienced salesman I have ever dealt with, glad I got my car the William J Way!

The thing I liked most about William was the fact he was not pushy salesman. He explained all the features on the new Highlander and its been awhile since we have purchased a new car. We didn’t have dicker to over the price for our trade in. I was impressed with the entire staff and helpful everyone was.

My wife and I were treated very well by everyone we had contact with. They made our experience and fast to complete. They said they would take care of the one small problem we found after leaving.

Bill McCormick at Ball was terrific to work with. First of all, he really listened to me to understand what I wanted and why I wanted it. He didnt try to upsell or persuade me otherwise. He had me test drive the exact car I was looking for. He, and everyone at Ball, were terrific to work with.

I recently purchased a RAV4 from BALL Toyota. I had a great experience overall. The sales person was knowledgeable and helpful but not pushy. The S ales manager was courteous, and I felt I got a very fair trade in value for my car. The service department was very helpful and courteous when I had some questions. would recommend to a friend.